To Apply:
Please visit www.nansa.org.uk/children-and-family-services-assistant-2/ and complete an application form. Completed application forms need to be e-mailed to [email protected]
Pay: Level 3 | £13.08 per hour | £23.806 per year (pro rata)
Hours: 15 hours per week | 5 hours per day (Term-Time Only)
Pattern: Mondays, Tuesdays and Wednesdays | 9am to 2pm
Closing date: Wednesday 15th July 2026
Interviews: Wednesday 22nd July 2026
Job Purpose
The Children and Family Services Assistant provides practical and administrative support across Nansa’s Children and Family Services, including SENsational Families, Steps and Stages, and the Sleep Service.
The role supports the smooth delivery of family sessions, groups, and activities by assisting with preparation, set up, welcoming families, maintaining safe and welcoming environments, and carrying out routine administrative tasks. The postholder will work as part of a wider team to help ensure children and families receive a positive and supportive experience when accessing Nansa services.
Key Responsibilities
Service Delivery Support
Assist Family Support Advisers and Early intervention practitioners with the delivery of
intervention programmes, drop-in support groups, workshops, and events across
Norfolk.
Welcome children, families, and visitors to sessions and help create a friendly and
inclusive environment.
Assist with preparing resources, equipment, refreshments, and activity materials as
required and undertake practical tasks as directed.
Help maintain safe, clean, and organised environments for children and families.
Support families to access information and direct enquiries to the appropriate
member of staff.
Administrative Support
Provide administrative support across Children and Family Services.
Assist with maintaining records, attendance registers, databases, and filing systems.
Support the preparation of resources, letters, information packs, and service
communications.
Assist with data entry and other administrative tasks.
Safeguarding, Health and Safety
Follow Nansa’s safeguarding policies and procedures and report any concerns
appropriately.
Support the safe delivery of activities and contribute to maintaining safe
environments for children, families, staff, and volunteers.
Follow relevant health and safety procedures at all times.
Team Working
Work collaboratively with colleagues across all Children and Family Services.
Attend team meetings, training, and supervision sessions as required.
Undertake other reasonable duties that support the effective delivery of services
About you…
Essential Skills and Experience
Good communication and interpersonal skills.
Ability to work positively with children, families, and colleagues.
Strong administrative and organisational skills.
Ability to follow instructions and work as part of a team.
Competent IT skills, including email and Microsoft Office applications.
Understanding of the importance of confidentiality.
Willingness to undertake safeguarding and other relevant training.
Access to own transport and the ability to travel across the county as required to
deliver services or attend community events.
Desirable Skills and Experience
Experience working with children, families, or within a community setting.
Experience of providing administrative support.
Experience of working with individuals with Special Educational Needs and
Disabilities (SEND).
Experience supporting events, groups, or activities.
Personal Attributes
Friendly, approachable, and welcoming.
Reliable and organised.
Flexible and willing to support a range of activities and services.
Patient and respectful when working with children and families.
Committed to inclusion and treating people with dignity and respect.
Enthusiastic and willing to learn new skills.
To Apply:
Please visit www.nansa.org.uk/children-and-family-services-assistant-2/ and complete an application form. Completed application forms need to be e-mailed to [email protected]
Nansa is committed to the safeguarding of our beneficiaries and welfare of our staff, volunteers and partners. This post is subject to a satisfactory DBS check.
Nansa is committed to an inclusive working environment, promoting equal opportunities in employment however due to the nature of the work involved applicants must be 18 or over.
Nansa is a Data Controller, and complies with the principles of the 2018 General Data Protection Regulation. Your application form will be kept for six months whether you are successful or not then deleted or destroyed.
- Nansa is a Disability Confident Employer.
Job Type: Part-time
Pay: £13.08 per hour
Work Location: In person
