- Barista & Customer Service Assistant
- Norwich Bus Station
- Full-time/ Part time (weekends only)
- £11.00 per hour (age 16 - 20), £13.45 per hour (age 21+)
Job Overview
Transport Made Simple is one of the UK’s largest independently owned bus and coach operators. Our vision is to deliver reliable, sustainable public transport, which meets the needs of the communities we serve, whilst being a great place to work too. Everything we do is underpinned by our four values of Growth, Excellence, Integrity and Efficiency, which guide our day-to-day operations and longer-term decision-making. We’re a team of 800 colleagues, with a fleet of 400 buses, coaches and minibuses, and we operate from a strategic network of depots across East Anglia, the Midlands and Greater London.
Our Central Connect local bus network has an annual ridership of more than 10 million passengers, delivered in partnership with sixteen Local Transport Authorities. Alongside running local bus services, we provide home-to-school, rail replacement and Demand Responsive Transport services, operate corporate and event shuttle buses and run our own programme of holidays and day trips. We also hire out our buses and coaches to a range of clients, from schools, colleges and local businesses to major names in the travel and tourism industry, such as Leger Holidays, Flixbus and PGL.
Our solutions go beyond moving people - we also support commercial fleet operators across East Anglia with reactive and pre-planned maintenance solutions from our accredited workshops, offering heavy and light vehicle MOTs, bodywork repairs and resprays, heavy recovery and breakdown response, including 24/7/365 roadside tyre assistance provided by sister company Lion Tyres Essex.
Cafe Connect Co. is an innovative retail proposition, combining a high quality cafe offering with the provision of friendly, in person customer support to passengers using our Central Connect bus network. We operate from facilities which are on, or close to, the public transport network, helping promote sustainability whilst serving great food and drink, with as much as possible sourced locally from across our network.
Key Responsibilities:
Barista duties:
- Prepare and serve tea, coffee and other beverages to a high standard
- Prepare and serve light food items
- Operate coffee machines and café equipment safely and efficiently
- Maintain cleanliness and organisation of the counter area, preparation area and seating
- area
- Charge customers accurately for their products, handling cash and card payments
- Support with the preparation and delivery of corporate catering orders
- Follow all food safety, hygiene and health and safety procedures
Customer service and bus enquiries:
- Welcome customers in a friendly and professional manner
- Provide excellent customer service and ensure a positive experience for all visitors
- Assist customers with basic enquiries about local bus services using provided resources
- Direct or escalate complex enquiries where necessary
- Maintain a helpful and informative presence for visitors
- Provide customers with copies of printed bus timetable information where requested
About you
People are at the heart of our business and at Transport Made Simple, we only want the best people. Our team works to the highest standards, and we expect everybody to focus on high-quality service delivery and attention to detail.
You will prepare and serve beverages and light food options whilst delivering excellent customer service. Being part of our Central Connect team, you will also assist customers with general enquiries about our local bus services. Full training and guidance will be provided, so prior knowledge of local bus routes is not required.
This role is ideal for someone who thrives in a customer-facing environment and takes pride in delivering a welcoming and efficient service.
We are looking for someone who is:
- Minimum 6 months’ experience in a customer service role
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Willingness to learn and confidently assist members of the public
- Basic knowledge of the local (Norwich) area
We are recruiting multiple team members with varying hours available. Please indicate in your application whether you are seeking full time or part time work, and your weekly availability.
Due to the location and size of the cafe, staff will be expected to work independently during quieter weekday periods. At weekends the café is expected to be busier therefore lone working will not normally be required.
Important Legal Information
Transport Made Simple is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Selection for employment will be based on merit, skills and experience.
In accordance with the Equality Act 2010, reasonable adjustments will be made for candidates with disabilities during the recruitment process and, where applicable, throughout employment. Please let us know if you require any adjustments at any stage. All offers of employment are subject to satisfactory pre-employment checks. These may include verification of identity, right to work in the United Kingdom, employment references and, where appropriate to the role, Disclosure and Barring Service checks.
Transport Made Simple processes personal data in line with UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. Information provided during the recruitment process will be used solely for recruitment purposes and handled in accordance with our Privacy Notice.
We reserve the right to close this vacancy early should sufficient applications be received.
Pay: Up to £13.45 per hour
Work Location: In person
