Are you highly organised, empathetic, and confident speaking with clients in sensitive situations? Do you have the ability to manage multiple enquiries while maintaining a high standard of care and professionalism?
We are looking for a Legal Administration Assistant to join our specialist Medical Negligence & Inquests team.
About Us
Formed in 1761, Fosters Solicitors is one of the oldest law firms in England. From that rich heritage we have grown into a modern, vibrant law firm with a culture and values that puts our clients, colleagues and partners at the centre of all we do.
Our Medical Negligence & Inquests team is recommended as Top Tier in The Legal 500 UK and recognised for being “always professional but also very approachable”. Head of Department, David Gabell, is also recognised as a ‘Next Generation Partner’.
We are an AvMA accredited, Legal 500 UK Top Tier recommended claimant medical negligence department, seeking an enthusiastic team player looking for their next challenge.
The opportunity
This is a full-time, office-based role in our Norwich office. As a Legal Administration Assistant, you will play a central role in the client intake process, acting as the first point of contact for new medical negligence enquiries.
You will manage each enquiry from initial contact through to a final decision on whether the matter should proceed, working closely with solicitors to assess the viability of potential claims. This is a varied and rewarding role that requires a balance of organisation, attention to detail and strong interpersonal skills.
About you and key responsibilities
- Act as the first point of contact for all new medical negligence enquiries via telephone, email and online channels.
- Conduct initial conversations with potential clients, gathering detailed and accurate information.
- Carry out follow-up calls and maintain consistent communication with enquirers.
- Take comprehensive and accurate notes, ensuring all relevant information is clearly recorded.
- Request, collect and organise supporting documentation, including medical records and correspondence.
- Liaise with solicitors to discuss enquiries and support the assessment of potential claims.
- Manage enquiries through each stage, from initial contact to final review and decision.
- Assist in determining whether cases meet the firm’s criteria for acceptance.
- Communicate outcomes to clients in a clear, professional and sensitive manner.
- Maintain accurate records on internal systems and ensure compliance with data protection requirements.
We are looking for someone who can demonstrate:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and the ability to gather and record accurate information.
- A professional and empathetic approach when dealing with sensitive matters.
- Strong organisational skills, with the ability to manage multiple enquiries at different stages.
- Confidence in handling telephone-based work and client interaction.
The following would be advantageous, though not essential:
- Previous experience in a legal, medical or client-facing role.
- An understanding of medical negligence or personal injury processes.
- Experience in case intake or client onboarding.
You will also bring:
- A calm and reassuring manner.
- Strong listening skills and emotional intelligence.
- The ability to make sound judgements with guidance from solicitors.
- A team-focused approach, alongside the ability to work independently.
- Resilience and comfort in dealing with complex or sensitive subject matter.
Why join us?
At Fosters Solicitors, we are committed to supporting the development and wellbeing of our people. We offer:
- A competitive salary, depending on experience.
- A supportive and collaborative team environment.
- The opportunity to develop within a specialist area of law.
- Ongoing training and professional development.
How to apply
If you are looking to join a forward-thinking firm and play a key role in supporting clients at an important stage of their journey, we would be delighted to hear from you.
Please send your CV and a covering letter to our HR Team at [email protected]
The position will close on offer.
Fosters Solicitors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply today and become a valued member of Fosters Solicitors!
Benefits:
- Company events
- Company pension
- Cycle to work scheme
Work Location: In person
