Customer experience leader Work, Jobs in Norwich, Nfk (with Salaries)

Disability Rights Adviser
Equal Lives —Norwich
- £26,357.15 - £28,634.93 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Health & wellbeing programme
- Sick pay
Quick apply
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
14d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Concession Manager
Rodd&Gunn UK Ltd —Norwich
- £14 - £15 an hour
- Management
- Sales
- In-person
- Employee discount
Quick apply
Customer Representative - Wymondham
Nationwide Building Society —Wymondham
- From £26,500 a year
- Full-time
- Customer service
- Banking
2d
Telecare Team Leader - Nights
Careline365 —Norwich
- £30,975 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
4d
Executive Assistant
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- SharePoint
- Employee discount
- Gym membership
Customer Service Adviser
Natures Menu —Snetterton
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Employee discount
Quick apply
9d
Production Planner/Customer Services Representative
Amcor —Norwich
- Full-time
- English
- Microsoft Office
- Administrative experience
WROL Operations Support Manager
Anglian Water Services Ltd —Norwich
- £50,000 a year
- Full-time
- Management
- Communication skills
8d
Claims Team Leader - Finpro
Marsh —Norwich
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Case worker
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Call to connect
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
4d
Luxury Jewellery Retail Supervisor
Bullens Jewellers —Norwich
- Full-time
- Sales
- Supervising experience
- Organisational skills
- Store discount
- Employee discount
Quick apply
3d
Customer Team Leader
Co-op —Norwich
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
6d
Universal Banker
HSBC Global Services Limited —Great Yarmouth
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Insurance Adviser
ALAN BOSWELL GROUP LIMITED —Norwich
- £25,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
- Life insurance
Quick apply
2h
Graduate Airworthiness & Technical Support Officer
SaxonAir Charter Limited —Norwich
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Free parking
- Health & wellbeing programme
Quick apply
1h
Client Delivery Executive
NielsenIQ —Norwich
- £25,800 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Time management
- Employee assistance programme
Quick apply
VacancyTitle: Customer Advisor - Arrears Support
Northumbrian Water/Essex & Suffolk Water —Lowestoft
- £25,878 - £30,000 a year
- Full-time
- Customer service
- No experience needed
- Paid training
- Annual leave
9d
Regional Head of Supported Living Operations
Sanctuary Group —Norwich
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
6d

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customer experience leader jobs near norwich, nfk

Disability Rights Adviser

Equal Lives
Norwich

Quick apply

Job details

Full-time
£26,357.15 - £28,634.93 a year

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Sick pay

Qualifications

Customer service
Microsoft Office
IT
Leadership

Full job description

Job Role: Disability Rights Adviser

Reporting to: Disability Rights Advice Team Leader

Salary: £25,877.80 pro rata rising to £26,357.15 per annum pro rata after successful probation

Hours and working pattern: 22.5 hours per week 08:30 - 16:30 Tuesday/Wednesday/Thursday (flexibility can be discussed at interview)

Location: Equal Lives main office and in the community

Purpose of the role:

To provide information, advice and guidance about disability related issues to our clients and members, focussing mainly on our contracted work in Norfolk
To facilitate group support sessions for clients and members to receive information and advice
Promote and grow Equal Lives’ charity membership

Principal tasks:

Provide information and advice to clients and members via telephone, e-mail, or in a group setting (face to face and online)
Organise, facilitate and chair group advice sessions with clients
Log client interactions on our Charity Log system, ensuring accurate data recording to support reporting and contribute to reports as required, as well as adhering to GDPR.
Keep up to date with changes to disability related legislation e.g. The Care Act
Gather information on client and member views, using these insights to guide service and organisation wide developments in a user-led way

General Tasks:

· Always work within Equal Lives’ policies and procedures

· Work closely with colleagues to ensure that Equal Lives’ services are of the highest possible standards

· Work in a professional way, upholding boundaries

· Work in a way which is empathic and non-judgemental

· Empower clients and members, and undertake all duties guided by independent living philosophy and social model of disability

· Take part in supervision, team and other meetings as required

· Participate in open days, conferences and other events as required

· Provide cover for colleagues and undertake other appropriate duties as required

Key characteristics

Person Specification: Disability Rights Adviser

Key characteristics

Have an understanding or lived experience of disabling barriers and/or the Social Model of Disability 

Commitment to equality of opportunity and empowerment of disabled people

Proven experience in an advice role or similar, preferably in the charity sector

Experience assisting people in complex situations who may find communication challenging

Personable and have excellent customer service skills

Ability to work well independently and as part of a team

Ability to organise and manage conflicting priorities within own and team’s workload

Feel passionately about the ethos of Equal Lives and work towards our desired outcomes  

Significant experience of working with IT, including Office 365 – Word, Excel and Teams

Experience of facilitating group sessions e.g. chairing meetings or delivering training

Proven ability to meet or exceed targets

Personal experience of disability

Job Type: Full-time

Pay: £26,357.15-£28,634.93 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Health & wellbeing programme
Sick pay

Application question(s):

Do you understand that to have your application considered, you will need to complete the application pack?
Do you have experience providing advice?

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in norwich, nfk

Disability Rights Adviser

Management - Management Trainee

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Concession Manager

Customer Representative - Wymondham

Telecare Team Leader - Nights

Executive Assistant

Customer Service Adviser

Production Planner/Customer Services Representative

WROL Operations Support Manager

Claims Team Leader - Finpro

Case worker

Luxury Jewellery Retail Supervisor

Customer Team Leader

Universal Banker

Insurance Adviser

Graduate Airworthiness & Technical Support Officer

Client Delivery Executive

VacancyTitle: Customer Advisor - Arrears Support

Regional Head of Supported Living Operations

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