Customer relations manager Work, Jobs in Norwich, Nfk (with Salaries)

Operations Manager
Stephen Green and Associates —Attleborough
- From £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
8d
PR Manager
Epos Now —Norwich
- Full-time
- Project management
Scheme Manager
Broadland Housing —Norwich
- £28,785 - £30,622 a year
- Call to connect
- Annual leave
- Employee assistance programme
14d
Area Coach
GAD Corporation (do not delete) —Norwich
- £11 - £22 an hour
- Sales
- Maths
- Accounting
- Employee discount
3d
Head of Projects
Acteon Group Ltd. —Great Yarmouth
- Full-time
- Engineering
Norwich Lab Manager
Fluke —Norwich
- Engineering
- Bachelor's degree
- Electrical Engineering
Systems Support Specialist
Norfolk & Suffolk Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- SQL
- Project management
- No degree
9d
Asbestos Manager
Norwich City Council —Norwich
- £44,075 - £47,181 a year
- Hybrid work
- Project management
- Contracts
- Automotive diagnostics
- Annual leave
2d
Service Charges & Rent Manager
Saffron Housing Trust —Norwich
- £49,680 a year
- Full-time
- Microsoft Excel
- Customer service
- English
9d
Clinical Team Administrator
Norfolk & Suffolk Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Part-time
- Microsoft Powerpoint
- Word processing
- Administrative experience
4d
Team Administrator
Norfolk & Suffolk Foundation Trust —Norwich
- £25,272 a year
- Full-time
- Administrative experience
- Data entry
- IT
1d
Household Planning Assistant Level 2 (Development Management)
North Norfolk District Council —Cromer
- £29,540 - £32,597 a year
- Full-time
- Hybrid work
- IT
- Free parking
- Employee assistance programme
14d
CHEF MANAGER
BaxterStorey —Norwich
- £38,000 - £40,000 a year
- Monday to Friday
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Shift Manager
GAD Corporation (do not delete) —Norwich
- £11 - £22 an hour
- Night shift
- Basic maths
- Organisational skills
- Leadership
- Annual leave
- Flexible schedule
Household Planning Assistant Level 2 (Development Management)
NNDC —Cromer
- £29,540 - £32,597 a year
- Hybrid work
- IT
- Free parking
- Employee assistance programme
14d
Fire Safety Manager
Norwich City Council —Norwich
- £48,226 - £51,356 a year
- Hybrid work
- Maintenance
- Supervising experience
- Project management
- Annual leave
Building Safety and Compliance Manager
Norwich City Council —Norwich
- £62,586 - £68,392 a year
- Hybrid work
- Maintenance
- Project management
- Construction
- Annual leave
2d
Electrical Manager
Norwich City Council —Norwich
- £44,075 - £47,181 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Continuous improvement
- Annual leave
Delivery Driver
LKQ Corporation —Norwich
- Full-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
1d
Chef Manager
BaxterStorey UK —Norwich
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
Quick apply

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customer relations manager jobs near norwich, nfk

Operations Manager

Stephen Green and Associates
Attleborough

Quick apply

Job details

Full-time
From £40,000 a year
8 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
English
Microsoft Office
Leadership
Communication skills
Time management

Full job description

Job Description - Operations Manager

An exciting opportunity has arisen for an Operations Manager to join our friendly and committed company where our staff feel supported, respected and appreciated.

You will be joining the team at a time of growth, allowing you to build networks and support your career progression and personal development.

SGA provides advice in a niche area of health and safety. We are an HSE approved Radiation Protection Adviser Body and provide full UK coverage delivering expert advice and training to a wide variety of clients within the small user sector (dental, veterinary, food, security, transport, non-destructive testing, private medical, pharmaceutical industry and universities). Our technical team includes provision for RPA, RWA, MPE and LPA advice that delivers advice to ensure safe working practices and legislative / regulatory compliance, are technical team are supported by our centrally based admin team.

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include:

· generous pension contribution and annual leave

· *death in service

· *private health care,

· Free onsite parking

*subject to passing probation.

Job Title - Operations Manager

Permanent position. - Full Time: Monday to Friday, 9am-5pm (40 hours per week)

Based at our office in Attleborough, Norfolk

Salary: from £40,000 dependent on experience

As the Operations Manager you are responsible for actively managing the day-to-day running and operational procedures/performance of the business, including continuous monitoring of current processes to check effectiveness and where necessary developing procedures to improve operational efficiencies. Seeking to continually improve client satisfaction, maximise financial performance and ensure that all decisions and work is carried out in a safe, timely and satisfactory manner. Display leadership to provide services that are above and beyond for customer satisfaction and retention acting as the “service champion” for the operational staff and creates a positive atmosphere for client relations

As the Operations Manager, you will report directly to the board and be a key member of team. With responsibility for all areas of operations

Key Responsibilities

· Be the first point of contact with regards to operational matters for all client cohorts.

· Communicate a clear and consistent message regarding the company goals to produce desired results

· Identify areas of cost and process inefficiencies and driving through the change necessary to ensure that these are eliminated by working with the team.

· Driving and supporting continuous improvement methods throughout the business

· Building relationships at all levels with customers as well as internally within the company.

· Keeps the team focused on the critical components of operations to drive customer satisfaction and the desired financial results

· Manage day to day operations, ensuring that the quality and standards meet the expectations of the customers. Leading the operations team to plan, co-ordinate and manage works received for the entire client process from taking the initial phone call to job completion.

o Enquiries for both Radiation Protection Advice (RPA) Services, Inspection of Plans, Training and Personal Dosimetry

o Preparation of client documentation including proposals and letters of appointment

o Update of client databases and customer audit sheets

o Planning and co-ordinating visits for the team of Radiation Protection Advisers (RPAs) to ensure all works are completed safely and efficiently within the required timescales. This will also include booking hotels and flights where necessary

o Preparation of visit documentation

o Preparation of draft reports, Radiation Protection Files, Risk Assessments and Local Rules

o Sending out reports, certificate, invoice, additional documentation

o Date update on CRM

o Managing follow up tasks as required

o Resolving customer queries or complaints efficiently and providing the appropriate solutions.

· Meet and exceed new business and KPI targets to ensure desirable revenue generation and behaviours that are consistent with a sustainable business

· Preparation of :

o monthly statistics for Board

· Provide input on operational performance and strategy for annual strategy deck

· In conjunction with the Financial Controller set competitive pricing structures across all client cohorts

· Managing operations staff training to ensure compliance with statutory policies, standards, and Standard Operating Procedures. Improves service by communicating and assisting individuals to understand client needs, providing guidance, feedback and individual coaching when needed.

· Conducting regular one to ones with Operations team and assisting in one to ones with Technical Team.

· Attendance at client meetings as required

· Presence on trade stands at sector shows or conference as required

Key Skills for the Role:

· Exceptional customer service focus.

· Positive attitude that focuses on solutions.

· Experience of leading a team.

· Ability to schedule tasks to maximise productivity.

· Excellent time management and prioritisation skills.

· Strong communication and interpersonal skills (written and oral).

· The ability to maintain accurate electronic and paper-based data recording systems

· High level of Microsoft office competency with both Word and Excel

Contact

Karen Bird

COO SGA

[email protected]

Pay: From £40,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Ability to commute/relocate:

Attleborough NR17 1ZA: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

customer relations manager jobs in norwich, nfk

Operations Manager

PR Manager

Scheme Manager

Area Coach

Head of Projects

Norwich Lab Manager

Systems Support Specialist

Asbestos Manager

Service Charges & Rent Manager

Clinical Team Administrator

Team Administrator

Household Planning Assistant Level 2 (Development Management)

CHEF MANAGER

Shift Manager

Household Planning Assistant Level 2 (Development Management)

Fire Safety Manager

Building Safety and Compliance Manager

Electrical Manager

Delivery Driver

Chef Manager

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