Information technology specialist Work, Jobs in Norwich, Nfk (with Salaries)

IT Tier 1 Consultant
Lanpro —Norwich
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Commissioning Officer
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
8d
Ecologist
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Employee discount
- Gym membership
Technical Specialist - Physical Chemical Testing
Labcorp —Eye
- Full-time
- Laboratory experience
- Relocation assistance
Operations Manager
Norfolk County Council —Norwich
- £50,166 - £54,227 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
10d
Audiology Partner
Specsavers —Norwich
- Up to £50,000 a year
- Full-time
- Leadership
- Communication skills
Healthcare Assistant
Priory Group —Norwich
- £26,200 a year
- Weekend availability
- English
- Rehabilitation centre
- IT
- Free parking
- Annual leave
Community Access Team Therapist
East of England Community Health and Care NHS Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Leadership
- Communication skills
2d
Functional Assessor WCA Norwich
Ingeus UK —Norwich
- £41,612 a year
- Full-time
- Hybrid work
- Typing
- Communication skills
- Annual leave
- Referral programme
Apprentice Greenkeeper
Barnham Broom Hotel Golf and Spa —Norwich
- From £18,500 a year
- Full-time
- Maintenance
- In-person
- Hand tools
Quick apply
3d
Youth Justice Officer
Norfolk County Council —Norwich
- £39,862 - £41,771 a year
- Weekend availability
- Hybrid work
- Employee discount
- Gym membership
Category Manager
Evaro —Norwich
- £55,000 - £60,000 a year
- Remote
- Microsoft Excel
- Analysis skills
- Product management
- Annual leave
Water Hygiene Technician
HBE UK —Norwich
- £27,000 - £29,500 a year
- Full-time
- Annual leave
- Referral programme
Quick apply
10d
MHST Clinical Lead/Practitioner Psychologist
East of England Community Health and Care NHS Trust (Cambridgeshire) —Norwich
- £66,582 - £77,368 a year
- Full-time
- School
12d
Social Worker
Norfolk County Council —Norwich
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
9d
Civil and Structural Engineering Graduate Scheme
AtkinsRéalis —Norwich
- £31,000 - £33,500 a year
- Full-time
- Civil engineering
- Engineering
- Mentoring
- Annual leave
Pest Technician - Norwich
Ecolab Inc. —Norwich
- Up to £27,270 a year
- Overtime
- Communication skills
Commissioning and Service Development Manager
Norfolk County Council —Norwich
- £50,166 - £54,277 a year
- Part-time
- Hybrid work
- Teaching
- Employee discount
- Gym membership
2d
Community Occupational Therapist
East of England Community Health and Care NHS Trust —Norwich
- £37,338 - £44,962 a year
- Full-time
- Analysis skills
- Communication skills
4d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
5d

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IT Tier 1 Consultant

Lanpro -
Norwich

Quick apply

Job details

Full-time
£30,000 a year
14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Driving Licence
Customer service
IT support
Computer networking
Organisational skills
Customer support
Communication skills
CompTIA A+
Time management
Help desk

Full job description

Lanpro is a market leading multi-disciplinary consultancy who specialise in Environment led Planning and Design.

We work on projects at all scales within town, semi-rural and rural contexts, across a variety of sectors that includes residential, historic sites and estates, renewable energy, infrastructure and mixed-use commercial developments.

About Lanpro

Lanpro is a fast growing, unique and rewarding environment. Through its agile team and comprehensive service, it has allowed growth nationwide. Our Group now has access to offices in Norwich, London, Cambridge, Manchester, Edinburgh, York, Bath, Glasgow, Milton Keynes, Birmingham, Cardiff, Exeter and Chelmsford.

Our multidisciplinary service spans across multiple disciplines. Our Group offerings now include Planning, Environmental Impact Assessment (EIA), Ecology, Geographical Information Systems (GIS), Landscape Architecture, Architecture & Design, Arboriculture, Visualiation, Historic Environment, Acoustics, Air Quality, Civil Engineering, Geo-environmental, MEP Building Services, Structures, Sustainability, Transport & Highways, Utilities, Water & Flood Risk.

We thrive on creating a culture and environment which provides a great variety of projects, recognition of success, continuous professional development and collaboration across an array of different professions. To find out more about our culture, please click here.

We are proud that together, our teams are supporting delivery of some of the largest solar and battery storage schemes in the United Kingdom and Europe. We have a strong pipeline of opportunities across the energy, residential and infrastructure sectors.

We offer an environment that is diverse, entrepreneurial and encourages innovation and your professional development.

As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

The Tier 1 IT Consultant is the first point of contact for users needing technical support. The role focuses on logging and resolving common hardware, software, network and access issues, delivering excellent customer service, and escalating more complex incidents to higher support tiers when required. .

Working Conditions and Success Measures

This role typically works within a service desk or IT support team and may require shift coverage depending on business needs. Success in the role is measured by customer satisfaction, first-contact resolution, ticket quality, response times, and adherence to service and security standards.

The role will ideally be based in Norwich - with office attendance daily

Full UK driving license - travel to different offices across the UK in line with business need.

Key Responsibilities

Provide first-line support via phone, email, chat or ticketing system.
Log, categorise and prioritise incidents and service requests accurately.
Troubleshoot common issues relating to passwords, user accounts, email, printers, operating systems, business applications and basic connectivity.
Guide users through step-by-step fixes in a clear and professional manner.
Resolve incidents at first contact where possible and escalate unresolved issues to Tier 2 or specialist teams.
Maintain accurate ticket updates, actions taken and resolutions in the service desk system.
Set up, configure and support desktops, laptops, mobile devices and standard peripherals.
Support onboarding and offboarding activities, including account provisioning and equipment preparation.
Follow service level agreements, security policies and standard operating procedures.
Contribute to knowledge base articles and suggest service improvements based on recurring issues.
Experience in a help desk, service desk or customer support environment is preferred.
Good working knowledge of Windows devices, Microsoft 365 applications, email systems and basic networking concepts.
Familiarity with ticketing systems and remote support tools is desirable.
Strong problem-solving skills with the ability to diagnose routine technical issues quickly.
Excellent verbal and written communication skills.
Strong customer service focus and the ability to remain calm under pressure.
Good attention to detail, time management and organisational skills.
Ability to work independently and as part of a team.
Willingness to learn new systems, tools and support processes.
Experience and understanding of modern cyber security

Qualifications

Previous experience in IT support, retail technology support or customer-facing technical roles is beneficial.
GCSEs or equivalent, including English and Maths.

Relevant IT qualification or certification such as CompTIA A+, ITIL Foundation or Microsoft fundamentals is advantageous.

As a valued employee of Lanpro, you can expect to feel looked after. We offer the following great benefits as standard:

Day One

Enhanced Annual Leave entitlement

Death in service cover

Centrally based City offices

Hybrid working environment (flexible work)

Protected CPD (Department, individual and companywide)

Professional Body membership contribution

Enhanced Company pension

Career progression framework and development, including two defined promotion windows annually.

E Learning portal access

Non contractual growth bonus scheme

After Probation and Beyond

Loyalty Leave (Continuous Service Accrued Annual Leave up to 5 days)

Vitality Health Care - Private Medical Insurance

Discounted Gym membership

Discounts and perks - Amazon prime, Free Odeon Cinema tickets, Apple benefits and Cafe Nero

Employee Assistance Program - including Financial and Mental Health support from external expertise.

BUPA Cash Plan

Employee Assistance Program - including Financial and Mental Health support from external expertise.

Cycle to work scheme

Quick apply

Refine Your Search

information technology specialist jobs in norwich, nfk

IT Tier 1 Consultant

Commissioning Officer

Ecologist

Technical Specialist - Physical Chemical Testing

Operations Manager

Audiology Partner

Healthcare Assistant

Community Access Team Therapist

Functional Assessor WCA Norwich

Apprentice Greenkeeper

Youth Justice Officer

Category Manager

Water Hygiene Technician

MHST Clinical Lead/Practitioner Psychologist

Social Worker

Civil and Structural Engineering Graduate Scheme

Pest Technician - Norwich

Commissioning and Service Development Manager

Community Occupational Therapist

Client Development Manager

I want to receive the latest job alerts for information technology specialist in norwich, nfk

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