Quality assurance specialist Work, Jobs in Norwich, Nfk (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
6d
Finance and Strategy Business Partner
Hethel Innovation Ltd —Hethel
- £42,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- In-person
- Annual leave
- Work from home
Quick apply
6d
Autism Specialist Social Worker 10111
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Hybrid work
- In-person
- Employee discount
- Gym membership
Highways Supervisor
M Group —Halesworth
- Annual leave
- Employee assistance programme
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme
Team Manager - Reunification
Norfolk County Council —Norwich
- £46,000 - £82,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- In-person
- Employee discount
- Gym membership
11d
Deputy Manager - Specialist Services
Kingsley Specialist Services —Great Yarmouth
- £32,500 - £35,000 a year
- Full-time
- Care plans
- Employee assistance programme
- Employee discount
Site Supervisor
Kier Group —Norwich
- Full-time
- Hybrid work
- Travel
- Flexible schedule
6d
DPSS Customer Services Coordinator
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- Communication skills
- Employee discount
- Gym membership
13d
Senior Programme Accountant
Norfolk County Council —Norwich
- £46,000 - £82,000 a year
- Full-time
- Hybrid work
- School
- Employee discount
- Gym membership
6h
PBS Lead
Kingsley Specialist Services —Great Yarmouth
- £35,000 a year
- Full-time
- Time management
- Employee assistance programme
- Employee discount
Sales Specialist
Jewson civils frazer —Norwich
- Full-time
- Employee discount
- Referral programme
14d
Customer Resolution Specialist
RCP Parking Ltd —Norwich
- £13.64 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Principal / Senior Associate Environmental Consultant
Mott MacDonald —Norwich
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- Agile
- Employee discount
4d
Special Operations Strength and Conditioning Specialist (352 SOW, Mildenhall, UK)
KBR —Worlingworth
- Full-time
- Military
- English
- Master's degree
- Annual leave
- Flexible schedule
Occupational Therapist
Outcomes First Group —Halesworth
- Up to £53,200 a year
- Monday to Friday
- Driving
- School
8d
Specialist Chemotherapy Nurse
Sciensus —Norwich
- Care plans
- Annual leave
- Employee discount
Quick apply
Sales Proposals Engineer
Johnson Controls —Hethel
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
Senior Support Worker - Learning Disability Services
Kingsley Specialist Services —Beccles
- £15.35 an hour
- Weekend availability
- Driving
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Head of Legal & Compliance
Acteon Group Ltd. —Great Yarmouth
- Contracts

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quality assurance specialist jobs near norwich, nfk

Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year
6 days ago

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

quality assurance specialist jobs in norwich, nfk

Quality Assurance and Training Specialist

Finance and Strategy Business Partner

Autism Specialist Social Worker 10111

Highways Supervisor

Production Leader

Team Manager - Reunification

Deputy Manager - Specialist Services

Site Supervisor

DPSS Customer Services Coordinator

Senior Programme Accountant

PBS Lead

Sales Specialist

Customer Resolution Specialist

Principal / Senior Associate Environmental Consultant

Special Operations Strength and Conditioning Specialist (352 SOW, Mildenhall, UK)

Occupational Therapist

Specialist Chemotherapy Nurse

Sales Proposals Engineer

Senior Support Worker - Learning Disability Services

Head of Legal & Compliance

I want to receive the latest job alerts for quality assurance specialist in norwich, nfk

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