About Pivotal
Pivotal is a strategic marketing agency that helps ambitious organisations make smarter decisions, build stronger brands, and focus on marketing that drives real commercial results.
We don’t exist to “deliver tasks.” We partner with clients, challenge thinking, and guide them toward the activity and investment that will genuinely move the needle.
We’re growing - and evolving - and we’re looking for an Account Strategist to help lead that next stage.
The Role
This is a client-facing role sitting at the intersection of strategy, relationships and marketing performance.
You'll work closely with a portfolio of clients, building trusted relationships and helping them make informed marketing decisions. You'll take time to understand their business, challenges and ambitions, then translate those into clear marketing direction and actionable plans.
You'll lead regular client meetings, contribute to workshops, present recommendations and help identify opportunities to increase the value and impact of our work.
This is a role for someone who enjoys combining strategic thinking with strong relationship management and wants to make a genuine difference to client success.
What You'll Be Doing
- Managing a portfolio of client accounts
- Building strong, trusted relationships with clients
- Developing strategic marketing recommendations aligned to business goals
- Leading regular client meetings, reviews and planning sessions
- Identifying opportunities to grow accounts and increase value
- Collaborating with specialists across SEO, PPC, content, design and development
- Creating clear briefs and ensuring strategic alignment across projects
- Supporting proposal development and new business opportunities
- Monitoring performance and helping clients understand results and next steps
- Turning business challenges into clear marketing actions
About You
You're likely working within an agency environment and looking to take the next step in your career.
You might be:
- An Account Manager looking for a more strategic role
- An Account Manager wanting greater ownership and influence
- Someone who enjoys building client relationships and helping businesses grow
You'll bring:
- Agency experience in an account management or client services role
- Strong relationship-building and communication skills
- Confidence presenting ideas and recommendations to clients
- Commercial awareness and an understanding of business objectives
- The ability to think strategically while remaining organised and detail-oriented
- Experience coordinating multiple projects and stakeholders
- A proactive approach to identifying opportunities and solving problems
- The confidence to challenge constructively when needed
You enjoy understanding how businesses work, asking the right questions, and helping clients make smarter marketing decisions.
Why Join Us
As part of our dynamic team, you'll have the opportunity to drive significant growth, develop your strategic skills, and build a rewarding career within our growing agency.
Benefits
- 25 days holiday allowance + bank holidays
- A day's holiday accrued each year of service
- Paid day off for birthdays
- Gym membership
- Dog-friendly office
- Beer Fridge Fridays
- Team building events
- The Yard Coffee discount
- Continuous learning and growth opportunities (dedicated development days)
- And more!
Pay: £30,000.00-£40,000.00 per year
Work Location: In person
