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Service and Support Analyst
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People Assistant

Norwich City Council -
Norwich

Apply Now

Job details

Permanent
£29,540 - £32,061 a year
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Microsoft Office
Numeracy
Organisational skills
Communication skills

Full job description

We're looking for enthusiastic, customer-focused individuals to join our newly formed People Services team as People Assistants and we have 2 FTE opportunities.

As part of our redesigned People Services operating model, you'll play a vital role in supporting managers, employees and colleagues across the Council. You'll help deliver an efficient, professional and customer-focused service, ensuring that our people processes run smoothly and that employees receive the support they need throughout their employment journey.

While appointed into a generic People Assistant role, successful candidates will be aligned to a specific People Services workstream. This means you'll have the opportunity to develop specialist knowledge and experience while remaining part of the wider People Assistant community.

Depending on business need, this may include Employee Relations, Recruitment, People Systems & Data, or Learning and Organisational Development.

This is an excellent opportunity for someone looking to start or develop a career in HR and People Services, working as part of a supportive team during an exciting period of change and transformation.

You'll be involved in

supporting recruitment, onboarding and employee lifecycle processes;
maintaining accurate employee records and People systems;
responding to employee and manager enquiries;
processing workforce, payroll and contractual changes;
supporting reporting, compliance and administrative activities;
coordinating meetings, training events and people processes;
helping maintain high-quality workforce information and records;
supporting the delivery of efficient and customer-focused People Services.

Why join us?

This is an exciting time to join Norwich City Council. We're creating a modern, forward-thinking People Service that will play a key role in supporting the organisation through change and transformation. You'll join a supportive and ambitious team, have opportunities to develop your skills and experience, and help shape how People Services are delivered for the future, contributing to one of the most significant periods of change in local government.

Location

Norwich City Hall / Hybrid

Basis

Full-time

City

Norwich

Contract type

Permanent

Salary band

£29,540 - £32,061 (pro-rata, per annum)

Hours

DBS requirement

Basic

Closing Date

31/07/2026

Ref No

11053

People Assistant

Job Description

As part of our redesigned People Services operating model, you'll play a vital role in delivering an efficient, professional and customer-focused service. You'll support a range of people processes and help ensure employees receive the support they need throughout their employment journey.

While appointed into a generic People Assistant role, successful candidates will be aligned to a specific People Services workstream, allowing you to develop specialist knowledge and experience while remaining part of the wider People Assistant community. Depending on business need, this may include Employee Relations, Recruitment, People Systems and Data, or Learning and Organisational Development.

This is an exciting time to join Norwich City Council as we continue to modernise our People Service and support the organisation through significant change and transformation.

Responsibilities

Support recruitment, onboarding and employee lifecycle processes.
Maintain accurate employee records and People systems.
Respond to employee and manager enquiries in a professional and timely manner.
Process workforce, payroll and contractual changes.
Support reporting, compliance and administrative activities.
Coordinate meetings, training events and People processes.
Maintain high-quality workforce data and records.
Support the delivery of efficient, responsive and customer-focused People Services.

Skills Required

Experience in administration, customer service or a similar support environment.
Excellent organisational skills and the ability to manage competing priorities.
Strong verbal and written communication skills.
Good attention to detail and accuracy when maintaining records and information.
Ability to handle sensitive and confidential information appropriately.
Experience using Microsoft Office applications and business systems.
Ability to build positive working relationships and work collaboratively as part of a team.

Commitment to delivering excellent customer service.

Educational Requirements

Good standard of education demonstrating literacy and numeracy skills.
Level 3 CIPD Foundation Certificate in People Practice, an equivalent qualification, or equivalent experience in administration, customer service, People Services or business support.
Evidence of continuing professional and personal development.

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

All employees are eligible to join the Local Government Pension Scheme (LGPS)
Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
Norwich City Council supports its employees through the provision of occupational health and employee assistance support

Apply Now

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