Job Title: National Traffic Planner – General Haulage
Location: Freightforce Guardian Road Norwich
Salary: £40000 to £45000 per annum + Bonus & Benefits
Department: Traffic Office – General Haulage
Reports To: Traffic Office Manager
About the Role
We are looking for a motivated and organised individual to join our busy Traffic Office team, supporting our General Haulage operation. This is an excellent opportunity for someone looking to develop a long-term career within transport and logistics, with genuine opportunities for progression and increased responsibility.
Key Responsibilities
- Deliver excellent customer service by communicating effectively with customers and ensuring service levels are consistently achieved.
- Planning and optimisation of our national General Haulage fleet.
- Manage and allocate work through our trusted network of subcontractors.
- Communicate daily with drivers, providing work instructions and responding promptly to operational queries and issues.
- Monitor vehicle movements and respond to any operational challenges to ensure customer expectations are met.
- Work closely with colleagues across the business to ensure the smooth running of daily transport operations.
- Maintain accurate records and ensure all transport activities comply with company procedures and relevant legislation.
- Organise presentation of vehicles for Inspection and MOT’s to our service providers.
About You
The ideal candidate will have:
- Previous experience within transport, logistics or a traffic office environment in planning vehicles. (preferred but not essential).
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- Good problem-solving ability and confidence when making decisions.
- The ability to work effectively under pressure in a fast-paced environment.
- Strong IT skills, including Microsoft Office, with experience using transport management systems being advantageous.
- A positive attitude, willingness to learn and a desire to develop within the business.
What We Offer
Benefits
- Salary Exchange schemes to maximise take-home pay and enhance future pension benefits.
- 24/7 GP access, including prescription delivery to your home, available to you and your immediate family.
- Access to legal professionals for advice and support on a range of personal legal matters.
- Wellbeing support, including one-to-one consultations covering nutrition, meal planning, smoking cessation and general wellbeing, available to you and your immediate family.
- Ongoing training and career development through our in-house training school and development programmes.
- Death in Service Cover providing a benefit of £50,000 plus your annual salary to your nominated beneficiaries.
- Accident at Work Cover.
- Genuine opportunities for career progression within a growing and successful transport business.
Why Join Us?
· This is more than just a Traffic Office role – it's an opportunity to build a long-term career within a growing and ambitious business. We are committed to developing our people, providing ongoing training, mentoring and the chance to take on greater responsibility as your experience grows.
· With continued investment in our operation and plans for future growth, there will be opportunities to progress into more senior planning and operational roles. If you're motivated, eager to learn and looking for a company that recognises and rewards hard work, this role offers an excellent platform to develop your career and make a real impact.
Pay: £40,000.00-£45,000.00 per year
Work Location: In person
