Working Pattern: Full Time, 37.5 hours per week - working 5 days over a 7 day week
- Mandatory weekend working on a rotational basis
Contract: Permanent
Comprehensive range of benefits:
- Free onsite parking & Subsidised meals
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- Employee health cash plan & wellbeing support schemes
- AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
- NHS pension - continuation of if already contributing
- Free Eye Tests & Cycle to work scheme
East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Holt Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficient retail environment while supporting children and young people with life-threatening conditions and their families.
Our Holt shop sits in the heart of a historic Georgian market town and is one of our boutique locations, specialising in high-quality, premium brands sourced from donations across our shops. Despite its size, it is one of our busiest stores, particularly at weekends and during the holiday season.
What you’ll be doing:
- Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
- Creating a welcoming, inclusive and well-presented shop environment.
- Driving performance through effective merchandising, pricing, and promotional activity.
- Building strong relationships in the local community to encourage donations and volunteer support.
- Managing day-to-day operations including health & safety, stock rotation, and financial reporting.
What we’re looking for:
- Experience in retail management, ideally in a dynamic retail or charity setting.
- A warm, inclusive and motivating leadership style.
- Strong organisational and communication skills.
- Confidence using tills, tablets and online platforms (e.g. eBay).
- A commitment to EACH’s values and mission.
- Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.
Accessibility Information
Please be aware that this shop has the following access limitations:
- No step-free access to the shop entrance
- No step-free access to the rear of the shop
- Changes in floor levels, with no ramps available
- Shop spread over multiple floors with no lift
- Staff toilets, kitchen area and office do not have step- free access
At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
If you’d like to find out more or make a request, please contact the Recruitment Team by email [email protected] or phone 07442 465971.
Diversity Statement:
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Please note:
EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.
Job Types: Full-time, Permanent
Benefits:
Work Location: In person
