Job Title: Enforcement Agent
Location: Norwich
Salary: £27,000 per annum (plus uncapped commission!)
Job Type: Permanent and Self Employed Opportunities Available.
Hours: Full-time. 40 hours per week. Flexibility to plan your working day.
The Role:
As an Enforcement Agent, you will be responsible for recovering unpaid debts including Council Tax, Non Domestic Rates, Road Traffic PCNs and Court Fines, on behalf of our clients. The role entails visiting debtors, discussing their accounts, and negotiating suitable payment solutions. Your role is vital to ensuring a fair and effective debt resolution.
Key Responsibilities:
- Visiting residential and commercial properties to recover outstanding debt.
- Negotiating repayment plans or collecting full payments
- Explaining the purpose of your visit and offering solutions within legal and company guidelines
- Establishing the debtors financial circumstances, capturing key income and employment information
- Managing your own case portfolio and adhering to timescales
- Maintaining detailed records and reporting accurate data
- Organising and supervising the removal of goods in circumstances where debt cannot be recovered
What We’re Looking For:
- Strong interpersonal and negotiation skills
- Resilience and ability to handle challenging conversations
- Self-motivated, with excellent time management and organisation skills
- Target and results driven
- Experience in the debt collection or Enforcement industry is desirable.
- Experience of a target-driven role, lone-working or within the field is also desirable.
What We Offer (N.B. Permanent Staff):
- Competitive salary - £27,000 basic salary per annum
- Commission – Uncapped commission opportunities based on performance.
- Training and Qualifications – Comprehensive training, including the TCoG Level 2 Qualification and a dedicated mentor in the field, ensuring you meet all legal and professional requirements.
- Certification – Support with obtaining and renewing your Enforcement Agent Certification.
- Flexible Working – 40 hours per week (over five days) with flexibility to plan each day to suit your lifestyle
- Company Vehicle – Fully expensed vehicle provided and available for personal use.
- Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown.
- Enhanced Family Leave – Generous maternity, paternity, adoption and shared parental pay to provide financial support to you and your family.
- Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
- Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing X2 your annual salary to give financial protection and peace of mind for your family.
- Support for your Wellbeing – We offer a wide range of wellbeing, financial, and legal support through our EAP and in-house mental health first aiders.
- Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.
Essential Requirements:
- Security Screening - You must pass a BPSS (Baseline Personnel Security Screening) as a condition of an offer of employment. This check verifies identity, UK Right to Work, employment history and unspent criminal convictions.
- Driving License – A full UK driving license is essential for the role.
About Us:
Established since 1959, Jacobs Enforcement is a trusted leader in professional enforcement services, working collaboratively with over 185 Local Authorities across England and Wales and are the primary contractor in Wales for HMCTS. With a commitment to recovering outstanding debt ethically and effectively, we deliver exceptional results, adhering to both legal and professional standards.
Part of the ColX Group, Jacobs Enforcement is an equal opportunities and accredited Investors in People organisation. Certificated with a Level 2 achievement in Disability Confident Employer Recognition, we positively encourage applications from all eligible candidates irrespective of any protected characteristic, and proactively develop our people.
We are committed to supporting our team’s development while fostering a forward-thinking approach to innovation. By combining cutting-edge technology with a commitment to exceptional service, we ensure both our clients and employees thrive in a rapidly evolving industry.
Our Group Values (Accountability, Collaboration, Hospitable, Innovation, Ethical, Versatility, Excellence) are at the heart of everything we do. They guide how we build respectful and effective relationships with clients and individuals, and shape the way we support, develop, and recognise our people. This ensures a consistent, values-driven approach across every aspect of our Group.
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company car
- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Life insurance
Application question(s):
- Do you have any outstanding CCJs?
- Do you have the legal right to work in the UK?
- Are you in arrears with your council tax?
- How long have you held your Full UK Driving Licence?
Licence/Certification:
- Full UK Driving Licence (required)
Work Location: On the road
