customer experience leader Work, Jobs in norwich (with Salaries)

Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Porter
Chartwells —Thorpe Hamlet
- £15.03 an hour
- Customer service
- Restaurant
13d
Team Leader
Card Factory —Norwich
- £13 an hour
- Leadership
Trainee Occupational Health Technician
Optima Health —Norwich
- £27,000 a year
- Full-time
- Paid training
- Annual leave
Support Officer
Norwich City Council —Norwich
- £32,597 - £35,412 a year
- Call to connect
- IT
6d
Bar staff / 1719 - Queen of the Iceni, Norwich
J D Wetherspoon plc —Norwich
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
8h
Customer Care Administrator - Fixed Term Contract
Orbit Group —Norwich
- £25,422 - £30,506 a year
- Computer literacy
- IT
- Typing
18h
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
Sales - Sales Advisor - UK
New Look —Norwich
- Part-time
- Microsoft Word
2d
Customer Success Manager
NielsenIQ —Norwich
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
2d
Holiday Home Sales - Holiday Home Sales Manager - HH1
Parkdean Resorts —Great Yarmouth
- £65,312 a year
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Store discount
- Employee assistance programme
Quick apply
14d
Team Leader
HM Courts & Tribunal Service —Norwich
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
General Manager - New Club Opening
Slazenger Padel Clubs —Norwich
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
18h
Team Leader
HM Courts and Tribunals Service —Norwich
- £29,303 - £31,061 a year
- Full-time
- Administrative experience
- Presentation skills
- Travel
- Annual leave
13d
Team Leader
The Rank Group —Norwich
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Sales Manager
Careline365 —Norwich
- £40,000 - £49,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Data analysis skills
- Free parking
- Employee assistance programme
11d
Supervisor
Quasar lasertag —Norwich
- Part-time
- Hospitality
- Sales
- Supervising experience
- Store discount
- Employee discount
Quick apply
Housing Income Assistant
Norwich City Council —Norwich
- £26,824 - £29,064 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- IT
4d
Team Member
Hollywoodbowlgroup —Norwich
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
1d
Deputy Store Manager
Lidl —Wymondham
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
8d

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customer experience leader jobs near norwich

Customer Experience Team Leader

Zipwater -
Dereham

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Leadership
Communication skills

Full job description

Are you passionate about leading teams and delivering world-class customer service?

Zip Water is seeking a dynamic Customer Success Team Leader to oversee the daily operations of our Aftersales Team, while supporting the wider Customer Success department.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

As a Team Leader, you will lead the team of advisors providing, feedback, support and maintain high standards of customer service taking into account the needs of both internal and external customers. The role will require a customer focused problem solver with strong communication and leadership skills to drive continuous improvement and team cohesion.

Core Role & Responsibilities:

Drive a culture of accountability, empathy, and continuous improvement, by fostering a collaborative, motivated, and customer-oriented team culture.
Lead, coach, and develop a team to meet performance targets and adhere to standards
Day to day resource planning of the Aftersales team using data to support key KPIs.
Oversee the Aftersales process, ensuring timely and efficient allocation of resource to meet customer SLAs.
Champion a customer-first approach across the team and wider Customer Experience Team.
Using customer feedback to investigate areas of improvement and implement in line company process to improve the customer journey.
Work collaboratively with other Team Leaders within our Customer Experience Team to optimise workflows and resource allocation.
Build good working relationships with all colleagues based on trust and respect to ensure we can deliver for the customer.
Conduct regular team meetings, one-to-ones, and performance reviews
Establish KPIs to accurately Aftersales performance
Report on teams performance, highlighting successes and addressing areas for improvement.

Requirements

Able to communicate effectively with different individuals within the business whether this is in person, via phone or email
Proven track record in leading high performance Customer Experience teams
Great leadership & problem solving skills
The ability to help deliver exceptional customer service & operational efficiency
The desire and passion to drive continuous improvement and innovation

Benefits

25 days annual leave + bank holidays
Company Sick Pay
We offer a professional collaborative environment that is relaxed and focused
Full training and continuous support with your team
Free onsite parking
Cycle to Work scheme available
A market leading company pension
Holiday purchase scheme
Life assurance
Employee rewards and discounts through Perks at Work
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme
Well-being programs – including discounted gym membership
Access to on-going learning and development with our online learning platform

Quick apply

Refine Your Search

customer experience leader jobs in norwich

Customer Experience Team Leader

Porter

Team Leader

Trainee Occupational Health Technician

Support Officer

Bar staff / 1719 - Queen of the Iceni, Norwich

Customer Care Administrator - Fixed Term Contract

Contact Centre Team Manager - Customer Service

Sales - Sales Advisor - UK

Customer Success Manager

Holiday Home Sales - Holiday Home Sales Manager - HH1

Team Leader

General Manager - New Club Opening

Team Leader

Team Leader

Sales Manager

Supervisor

Housing Income Assistant

Team Member

Deputy Store Manager

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