Head of customer experience Work, Jobs in Norwich (with Salaries)

Customer Experience Manager
Natures Menu —Snetterton
- £60,000 - £70,000 a year
- Full-time
- Microsoft Word
- Customer service
- Team management
- Store discount
- Work from home
Quick apply
3d
Interim Head of Marketing
Evaro —Norwich
- Hybrid work
- AI
- Leadership
- Marketing
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Front of House Hospitality + Administrator
Inspired Chiropractic —Norwich
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Computer literacy
- English
- Free parking
Quick apply
2d
Head Receptionist
Vets4Pets/Companion Care —Norwich
- £13.50 an hour
- Part-time
- Customer service
- Care experience
- Communication skills
- Employee discount
14d
Regional People Manager - Central
JDSPORTS —Norwich
- Full-time
- Human resources
- Mentoring
- Employee discount
Quick apply
Property Manager
LRG —Norwich
- Up to £27,500 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
6d
Business Development Manager
Virgin Wines —Norwich
- Full-time
- Hybrid work
- Sales
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
Administration Assistant
Norfolk Broads Exteriors Ltd —Norwich
- From £12.71 an hour
- Part-time
- English
- Administrative experience
- Accounting
- Employee discount
Quick apply
1d
Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Supervising experience
- Mentoring
- Recruiting
- Employee assistance programme
- Referral programme
VacancyTitle: Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Mentoring
- Recruiting
- Training & development
- Employee assistance programme
- Referral programme
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
Head of Entertainment
Potters Resorts - Hopton-On-Sea —Hopton on Sea
- Weekend availability
- First Aid Certification
- Recruiting
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
3d
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
Military Training Instructor
Learning Curve Group —Norwich
- £26,000 - £30,000 a year
- Full-time
- Maths
- Mentoring
- Communication skills
- Annual leave
6d
Multi Site Head Concierge
Number 82 The Unthank —Norwich
- £28,000 - £31,000 a year
- Weekend availability
- Business development
- Team management
- Travel
Quick apply
1d
Lush Norwich Seasonal Supervisor
Lush —Norwich
- £14.45 an hour
- Full-time
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Contracts Manager
Norwich Aluminium Limited —Norwich
- From £40,000 a year
- Full-time
- Project management
- Quality control
- Contracts
Quick apply
2h
Customer Contact Advisor - Norse Care
Norse Group LTD —Norwich
- £26,000 - £29,000 a year
- Full-time
- CRM software
- Organisational skills
- Café
- Annual leave
10d
Private Client Secretary - Norwich
Clapham & Collinge LLP —Norwich
- £24,500 - £27,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
18h

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Customer Experience Manager

Natures Menu -
Snetterton

Quick apply

Job details

Permanent | Full-time
£60,000 - £70,000 a year
3 days ago

Benefits

Casual dress
Store discount
Cycle to work scheme
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Microsoft Word
Customer service
Supply chain
Logistics
Change management
Team management
Change leadership
AI
Business

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your Role

This is not just a management role; it is a direct pathway to our UK Senior Leadership Team (SLT).

Initially, you will step in as our Customer Experience Manager, taking immediate ownership of our UK Customer Service department as we transition the reporting line directly to the UK business. Your primary mission for the first 9–12 months will be to run a high-performing, digitised B2B/D2C Customer Service and Order-to-Cash (OTC) operation.

Simultaneously, you will work hand-in-hand with our current Head of Logistics & Customer Operations. Through structured shadowing, hands-on involvement in strategic logistics projects, and deep exposure to our supply chain network, you will prepare to fully succeed them upon their retirement in 2027. At that milestone, you will formally step into the Head of Logistics & Customer Operations role and join the UK SLT.

What You Will Do

· Lead the Day-to-Day: Take full ownership of the UK Customer Service department, managing, coaching, and developing team leaders and frontline agents.

· Master the OTC Cycle: Supervise and optimise the end-to-end Order-to-Cash (OTC) flow—from order entry to cash collection—ensuring tight SLA adherence and strong financial governance (DSO targets).

· Drive Digitalisation: Maintain and leverage SAP and Salesforce, align processes with global standards, and proactively train and monitor our AI customer service agents to boost efficiency.

· Commercial Support: Drive a proactive sales mindset in the team, supporting telesales campaigns, cross-selling/upselling, and onboarding new distribution channels.

· Cross-Functional Collaboration: Partner with Sales, Supply Chain, IT, and Finance Control to resolve systemic issues and minimize service incidents.

· Strategic Shadowing: Work closely with the retiring Head of Logistics & Customer Operations to absorb the complexities of our UK in-house distribution, and third-party logistics (3PL) partners.

· Logistics Project Delivery: Take an active, hands-on role in key logistics and supply chain projects to build deep operational knowledge ahead of the transition.

· SLT Integration: Gradually build relationships with the UK Senior Leadership Team (SLT), aligning customer service and logistics strategies with the broader business objectives.

What We Are Looking For

The Ideal Profile: A dynamic, ambitious operational leader who has successfully managed both in-house logistics and B2B and D2C Customer Service/OTC operations, but is ready to expand their scope into end-to-end logistics and senior leadership.

Systems & Digital Savvy: Highly proficient in SAP. Experience with digital transformation, automation, or managing AI integrations is highly valued.

Strategic Growth Mindset: The ability to pivot seamlessly from daily tactical firefighting to long-term strategic planning.

People & Change Leadership: Outstanding emotional intelligence, with a track record of coaching teams through organisational change.

Industry Experience: Experience in FMCG, frozen goods logistics, or food manufacturing is a significant advantage.

Qualifications: Degree in Business Administration, Supply Chain, Logistics, or a related field is advantageous.

Right to Work: Must possess the legal right to work in the UK.

What This Opportunity Offers You

· A Guaranteed Career Pathway: A clear, transparent roadmap from Manager to Head of Department/SLT member within 12 months.

· Structured Mentorship: The rare opportunity to undergo a highly structured, 9-to-12-month handover with an experienced industry veteran.

· High Visibility: Immediate exposure to executive decision-making and the opportunity to shape the future of our UK customer and logistics operations.

Location: Based at our site in Snetterton, Norfolk - Hybrid

(3 days per week in the office)

Pay: £60,000.00-£70,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
On-site parking
Store discount
Work from home

Application question(s):

Do you have the Right to Work in the UK?

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in norwich

Customer Experience Manager

Interim Head of Marketing

Customer Service Manager - Rackheath

Front of House Hospitality + Administrator

Head Receptionist

Regional People Manager - Central

Property Manager

Business Development Manager

Administration Assistant

Head Receptionist

VacancyTitle: Head Receptionist

Case Manager

Head of Entertainment

Customer Service Adviser-Mortgages

Military Training Instructor

Multi Site Head Concierge

Lush Norwich Seasonal Supervisor

Contracts Manager

Customer Contact Advisor - Norse Care

Private Client Secretary - Norwich

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