Service delivery manager Work, Jobs in Norwich (with Salaries)

NNUH Service Delivery Manager
Genmed.me Limited —Norwich
- From £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Engineering
- Annual leave
- Sick pay
Quick apply
9d
Programme Manager - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
5d
Delivery Driver
LKQ Corporation —Norwich
- Full-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
11d
Programme Manager (Youth Offer & Community)
Right to Succeed —Great Yarmouth
- £40,736 - £44,056 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Quick apply
11d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
AUM : Learning, Skills & Employment - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
9d
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Norwich
- Weekend availability
- Oracle
- Salesforce
- English
National Traffic Planner – General Haulage
Freightforce Distribution Ltd —New Costessey
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
2d
Health Visitor
Suffolk County Council —Lowestoft
- £40,777 - £47,054 a year
- Full-time
- Communication skills
- Nursing
- Annual leave
Assistant General Manager (PHAGM)
Park Holidays UK —Lowestoft
- £35,525 - £40,000 a year
- Weekend availability
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
11d
Group Worker - HMP / YOI Norwich
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
5d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Recruitment Lead
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Hybrid work
- Management
- Microsoft Office
- Organisational skills
- Annual leave
Job Coach 10504
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
Business Administrator - Programmes - Part-Time - HMP / YOI Norwich
Ministry of Justice —Norwich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
5d
Heading Home Practitioner
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
Service Quality Manager
Kingsley Healthcare —Lowestoft
- £55,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
Care Centre Manager - Norwich
Fittleworth —Norwich
- £14.42 an hour
- Part-time
- Management
- Organisational skills
- Warehouse experience
- Employee assistance programme
- Employee discount
12d
Interim Learning & Development Business Partner
Culligan Shared Services —Dereham
- Communication skills
- Free parking
- Employee assistance programme
Quick apply

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NNUH Service Delivery Manager

Genmed.me Limited
Norwich

Quick apply

Job details

Permanent | Full-time
From £40,000 a year
9 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Excel
Management
Engineering
Maintenance
CMMS
Supervising experience
Organisational skills
Communication skills

Full job description

Genmed has a consistent track record of winning evidenced by exceptional growth of 700% over the last five years. We have over 200 contracts in 40 NHS Trusts.

We are seeking a Service Delivery Manager based at Norfolk & Norwich University Hospital. The Service Delivery Manager is responsible for coordinating and supporting the effective maintenance, servicing, repair and lifecycle management of medical equipment within the Endoscopy Department at Norfolk and Norwich University Hospital. They are also responsible for line management of one staff member.

The postholder acts as the primary liaison between clinical users, OEM service providers and Trust stakeholders, ensuring equipment remains safe, compliant, available and fit for purpose. The role supports the delivery of contracted services through the coordination of maintenance activities, service records, asset management, equipment replacement programmes and performance reporting.

Key Duties

Service Coordination

· Coordinate planned preventative maintenance (PPM), corrective maintenance and equipment servicing activities across the Endoscopy service

· Act as the first point of contact for equipment-related queries, breakdowns and service requests

· Schedule and monitor work undertaken by OEM engineers and third-party service providers

· Ensure service activities are completed within agreed contractual response and resolution times

· Escalate service risks, equipment failures and operational issues appropriately

· Support the delivery of service performance targets and key performance indicators

Asset and Equipment Management

· Maintain accurate equipment asset registers and service records

· Ensure all maintenance, repairs, inspections and safety checks are documented in the agreed asset management systems

· Track equipment performance, reliability trends and recurring faults

· Assist with equipment replacement planning and capital equipment programmes

· Co-ordinate equipment commissioning, decommissioning and disposal activities

· Support equipment inventory validation exercises and audits

Stakeholder Management

· Build effective working relationships with Endoscopy clinical teams, Trust management, procurement teams and external suppliers

· Provide regular communication regarding equipment status, planned maintenance schedules and service updates

· Attend departmental meetings as required and provide equipment-related information and reports

· Support clinical users during equipment trials, evaluations and new equipment introductions

Compliance and Governance

· Ensure equipment management activities comply with Trust policies, MHRA guidance, medical device regulations and relevant healthcare standards

· Support audit activities and regulatory inspections

· Maintain documentation required for quality management systems and contractual reporting

· Assist in the investigation and reporting of equipment incidents and safety concerns

· Promote safe working practices and compliance with Health and Safety legislation

Administrative and Reporting Responsibilities

· Produce service reports, maintenance summaries and performance data as required

· Monitor service requests and outstanding actions to ensure timely completion

· Support invoice validation, service contract administration and supplier performance monitoring

· Assist with procurement processes relating to equipment servicing and replacement

Maintain departmental records and documentation in accordance with Genmed and Trust requirements.

Qualifications

HNC/HND (or equivalent) in Engineering, Biomedical Engineering, Healthcare Technology Management or related discipline
OR demonstrable experience in medical equipment service coordination within an NHS or healthcare environment

Experience

Proven experience in:
Coordinating maintenance/service delivery in a healthcare or technical environment
Working with medical devices (preferably endoscopy systems)
Supporting asset management, equipment tracking or service records
Experience of working within:
NHS Trusts or regulated healthcare environments
Service-level agreements (SLAs), KPIs and contract delivery
Exposure to:
Supplier/OEM management
Audit, compliance or inspection processes
Previous supervisory or team coordination experience desirable

Core Skills

Strong organisational and planning skills with the ability to prioritise workload across multiple service streams
Effective stakeholder management and communication skills (clinical and non-clinical)
Ability to analyse equipment performance data and identify trends or risks
High level of attention to detail and record management accuracy

Technical Skills

Knowledge of medical device maintenance and lifecycle processes
Understanding of:
MHRA guidance
Medical device regulations
Health & Safety standards within clinical environments
Experience using:
Asset management systems (CMMS)
Microsoft Excel and reporting tools

People Management

· Direct line management responsibility for the Endoscopy Support Co‑Ordinator

· Accountability for performance management, objective setting, and development

· Oversight of workload planning and daily task allocation

· Responsibility for ensuring consistent adherence to Genmed operational processes

· Acting as the first escalation point for onsite service issues

Contacts

This role requires a high level of engagement with a broad range of stakeholders, including clinical teams, procurement, suppliers, and internal management.

The Service Delivery Manager acts as the senior operational Genmed representative onsite and is expected to maintain professional, proactive, and solution-focused interactions at all times, ensuring the highest standard of customer service.

Work Environment

The role is based within hospital environments, primarily in proximity to endoscopy department and stores areas. The postholder may be required to wear surgical scrubs and adhere to all clinical protocols. The role involves some manual handling activities; however, no specialist licences are required.

Benefits

Genmed offer 26 days of annual leave per calendar year to all colleagues in addition to the UK recognised bank holidays or the pro-rata equivalent. Following successful completion of the probationary period, you will be included in the company pension scheme with a 5% employers’ contribution, discretionary bonus scheme and the private healthcare schemes offered by Aviva and MediCash. Genmed also offer enhanced maternity and paternity packages as well as company sick pay upon completion of the probationary period. The Bike2Work voucher scheme is also available to colleagues who are interested.

Pay: From £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in norwich

NNUH Service Delivery Manager

Programme Manager - HMP / YOI Norwich

Delivery Driver

Programme Manager (Youth Offer & Community)

Graduate OPS Area/Shift Manager - UK , Amazon Operations

AUM : Learning, Skills & Employment - HMP / YOI Norwich

Delivery Partner Manager, UKIE DPM

National Traffic Planner – General Haulage

Health Visitor

Assistant General Manager (PHAGM)

Group Worker - HMP / YOI Norwich

Customer Service Manager - Rackheath

Recruitment Lead

Job Coach 10504

Business Administrator - Programmes - Part-Time - HMP / YOI Norwich

Heading Home Practitioner

Service Quality Manager

Customer Service Adviser-Mortgages

Care Centre Manager - Norwich

Interim Learning & Development Business Partner

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