technical consultant Work, Jobs in norwich (with Salaries)

✨✨ Internal Opportunity - Tier 2 Product Operations Consultant ✨✨
Epos Now —Norwich
- Up to £28,500 a year
- Full-time
- Communication skills
IT Tier 1 Consultant
Lanpro —Norwich
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Case Handler
Heritage Wills —Norwich
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Project Manager (Pre-Construction )
Flagship Group —Norwich
- £47,500 - £55,000 a year
- Full-time
- Project management
- Electrical experience
- Travel
- Free parking
- Store discount
Quick apply
5d
Sales Consultant
Stannah —Norwich
- Full-time
- Sales
- Customer service
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Home Consultant
Tapi —Great Yarmouth
- Full-time
- Employee assistance programme
- Employee discount
1d
Section Engineer (Marine)
Civil Works Alliance —Lowestoft
- Bachelor's degree
- Annual leave
6d
Internal Lawyer – Commercial Contracts
Lanpro —Norwich
- Part-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Principal Clinical Psychologist
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Part-time
- Doctoral degree
- Maintenance
- Psychology
- Annual leave
- Employee discount
12d

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IT Tier 1 Consultant
Lanpro —Norwich
Full UK driving license - travel to different offices across the UK in line with business need. Previous experience in IT support, retail technology support or…
£30,000 a year
Quick apply
5d
Head of Heatsink Delivery
Sizewell C —Felixstowe
Knowledge and / or practitioner of Project Management with experience of applying either; APM body of knowledge and OGC's Prince 2.
£105,000 a year
17h

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✨✨ Internal Opportunity - Tier 2 Product Operations Consultant ✨✨

Epos Now -
Norwich

Apply Now

Job details

Full-time
Up to £28,500 a year

Qualifications

Communication skills

Full job description

Role Purpose

The Tier 2 Product Operations Consultant plays a key role in resolving complex technical and product-related customer issues—particularly across payments and platform functionality

Acting as a bridge between Frontline Support, Product, Engineering, and Payments , this role champions the voice of the customer ️ while driving continuous improvement across systems, processes, and support capability.

You’ll take full ownership of escalated cases, lead high-quality investigations, contribute to defect management , and help reduce future issues through insight, documentation, and collaboration

️ Key Accountabilities & What Success Looks Like

Case Ownership & Resolution

Own and resolve all Tier 2 escalations end-to-end
Success: SLA met, proactive updates, minimal follow-up required ️

Customer Guidance & Prevention

Provide clear, preventative case summaries and share helpful guides
Success: Fewer repeat issues and improved self-resolution

Escalation Quality

Feedback to Tier 1 on non-essential escalations
Success: Reduced unnecessary escalations and stronger Tier 1 quality

Defect & Bug Management

Log and escalate bugs to Tier 3 and Engineering with clear documentation
Collaborate on defect prioritisation and backlog reviews
Success: Faster understanding and quicker fixes

Release & Feature Support

Test and validate new features before go-live
Success: Smooth releases with minimal customer impact

Trend & Insight Analysis

Investigate recurring technical and product issues
Success: Trends drive improvements to product, process, or content

Cross-Functional Collaboration

Work with Product, Engineering, Payments, L&D, AI Optimisation, and global Support teams
Success: Strong relationships and faster resolution on complex issues

Customer & Community Feedback

Monitor NPS, Service Desk, and community feedback
Success: Insights shared and acted on quickly

Knowledge & Documentation

Maintain and improve guides and knowledge base content
Success: Fewer queries and increased Tier 1 self-sufficiency

️ Regulatory & Platform Awareness

Stay informed on changes impacting payments
Success: Risks flagged early and mitigations in place

What We’re Looking For

Proven Tier 2 Support or Payments Troubleshooting experience
Strong technical investigation and problem-solving skills
Excellent written communication and documentation ✍️
Confidence working cross-functionally

Why Apply?

This is a great opportunity for someone who enjoys solving complex problems, influencing change beyond individual cases, and shaping how Support, Product, and Engineering work together.

You’ll gain exposure to Product Operations, Payments, Defect Management, and Release Readiness —a strong next step for anyone looking to grow their skills further than Tier 2

Internal Criteria

All Internal roles are subject to internal candidates meeting the criteria, please ensure you discuss your intention to apply for this vacancy with your Line Manager.

Length of Service 12 months in your current role at Epos Now
Performance - Performance is on or above Target (averaged over the last 3 consecutive months)
Absences and Behaviours fall in line with company policy

Apply Now

Refine Your Search

technical consultant jobs in norwich

✨✨ Internal Opportunity - Tier 2 Product Operations Consultant ✨✨

IT Tier 1 Consultant

Case Handler

Project Manager (Pre-Construction )

Sales Consultant

Home Consultant

Section Engineer (Marine)

Internal Lawyer – Commercial Contracts

Principal Clinical Psychologist

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