customer experience analyst Work, Jobs in nottingham, eng (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
6d
Business Analyst
Specsavers —Nottingham
- Up to £56,000 a year
- Full-time
- Analysis skills
1d
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
4d
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Customer Service & Operations Analyst
Alexander Mann Solutions (AMS) —Castle Donington
- £14.29 an hour
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Administrative experience
6d
Data Analyst II
ENSEK —Nottingham
- Hybrid work
- SQL
- Analysis skills
- Annual leave
3d
Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
1d
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
Tier 1 Complaints Officer
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
20h
First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
3h
Second Line Analyst
Computacenter —Nottingham
- Azure
- AWS
- Organisational skills
14d
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
Trainee Occupational Health Advisor
Optima Health —Nottingham
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Paid training
- Annual leave
9d
AI Integration Specialist
Skins Sexual Health Ltd/Creative Conceptions LTD —Newark-on-Trent
- From £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- APIs
- AI
- Work from home
- Employee discount
Quick apply
8d
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
UI (Product) Designer - Principal Associate
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
2d
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills
Finance Business Analyst
CEVALogistics —Castle Donington
- Full-time
- Microsoft Excel
- Accounting
- IT
- Annual leave
- Employee discount
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
2d
Data Analyst III
ENSEK —Nottingham
- Hybrid work
- Customer service
- SQL
- Communication skills
- Annual leave
2d

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customer experience analyst jobs near nottingham, eng

First Line Analyst 3

Computacenter -
Nottingham

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Job details

6 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

customer experience analyst jobs in nottingham, eng

First Line Analyst 3

Business Analyst

Service Desk Analyst

IT Systems Analyst

Customer Service & Operations Analyst

Data Analyst II

Service Desk Analyst (First Line)

Customer Service Analyst

Tier 1 Complaints Officer

First Line Analyst

Second Line Analyst

eCommerce Data Analyst

Trainee Occupational Health Advisor

AI Integration Specialist

Tech Operations Analyst

UI (Product) Designer - Principal Associate

Customer Service Analyst - 12 Months FTC

Finance Business Analyst

Data Analyst

Data Analyst III

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