Customer experience lead customer journeys Work, Jobs in Nottingham, Eng (with Salaries)

Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Customer Service Representative
Sunspel —Long Eaton
- Full-time
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
Quick apply
11d
Store Manager - Nottingham
Marks & Spencer —Nottingham
- Full-time
- Employee discount
11d
Retail Shift Lead
Company Shop Group —Long Eaton
- £14,250 a year
- Part-time
- Customer service
- IT
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Wedding Event Manager
Whistle Barns Wedding Venue —Heanor
- £17 an hour
- Part-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
2d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
5d
Travel Consultant - Ilkeston
Hays Travel —Ilkeston
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
M&E Sales Coordinator
Village Hotels - Nottingham - Sales —Beeston
- £13.11 an hour
- Part-time
- Sales
- Hotel
- Administrative experience
- Employee assistance programme
- Gym membership
Quick apply
14d
Accommodation Enquiries Assistant (Fixed Term)
UPP Ltd —Nottingham
- £25,394.70 a year
- Full-time
- Communication skills
Youth Development Lead - Foundations (Nottingham)
The King's Trust —Nottingham
- £25,092 - £28,783 a year
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
7d
Engagement and Retention Delivery Lead
Specsavers —Nottingham
- Up to £67,000 a year
- Full-time
5d
Maintenance Lead
Reckitt —Nottingham
- Full-time
- Maintenance
- Leadership
- Employee assistance programme
- Life insurance
4d
Customer Sales & Commercial Co-ordinator
Davanco Designs —Ashbourne
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Social media management
Quick apply
7d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Centre Manager
BCA —Nottingham
- Monday to Friday
- Continuous improvement
- Travel
- IT
- Employee assistance programme
- Employee discount
Quick apply
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Assistant Manager
DFS —Pinxton
- £28,694 - £50,500 a year
- Sales
- Leadership
- Communication skills
- Paid training
- Employee discount
Quick apply
7d
Patient Service Advisor
TFP Fertility —Nottingham
- Full-time
- Microsoft Office
- IT
- Communication skills
- Free parking
Travel Consultant - West Bridgford
Hays Travel —West Bridgford
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
People & Service Team Leader
River Island —Nottingham
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply

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customer experience lead customer journeys jobs near nottingham, eng

Senior Customer Success Manager

YIH Property Holdings Limited
Nottingham

Quick apply

Job details

Full-time
£38,000.00 - £49,867.48 a year

Benefits

Free parking
Cycle to work scheme
Life insurance
On-site parking

Qualifications

CRM software
Email marketing
Presentation skills
Martech
SaaS
Account management
Communication skills
Marketing

Full job description

Job Overview
We are seeking an experienced and proactive Customer Success Manager. This role is pivotal to the success of our business, it builds deep relationships with our clients, maximising the value of their investment.

We're looking for an experienced Marketing Account Manager to take ownership of a portfolio of customers, acting as their trusted advisor, consultant, and growth partner. This is a highly consultative role that combines strategic account management, marketing expertise, commercial ownership, and customer success.

You will work closely with business owners, directors, and senior stakeholders to understand their commercial objectives, marketing challenges, customer journeys, and growth ambitions. Using this understanding, you'll help shape and guide strategic marketing initiatives across email marketing, marketing automation, customer communications, AI, digital marketing, and wider cross-channel engagement programmes.

This is not a traditional Customer Success role. We're looking for someone who genuinely understands marketing and customer engagement, can confidently discuss strategy with clients, and is able to translate business objectives into actionable marketing plans and campaigns.

You will be expected to understand what customers are trying to achieve, identify opportunities for improvement, provide strategic recommendations, and work closely with internal delivery teams to ensure campaigns, automations, and marketing initiatives align with the customer's goals.

The ideal candidate will come from a marketing agency, marketing automation, CRM, customer engagement, or digital marketing background and have experience managing customer relationships whilst also providing strategic marketing guidance.

This role would be particularly well suited to someone who has previously worked hands-on with marketing platforms, marketing automation tools, email marketing, or campaign delivery and is looking to move into a more strategic, consultative account management position.

Success will be measured through customer retention, customer satisfaction, account growth, customer outcomes.

What You’ll Be Responsible For

Owning and managing a portfolio of customer accounts, with responsibility for retention, growth, customer health, and long term success
Acting as the primary strategic contact and trusted advisor for your customers
Building strong relationships with key stakeholders, decision makers, and marketing leaders across your customer portfolio
Developing a deep understanding of each customer's business objectives, marketing strategy, customer journey, operational challenges, and growth plans
Leading strategic business reviews focused on performance, ROI, value delivered, future opportunities, and long term planning
Providing consultative guidance around marketing strategy, customer engagement, lead generation, customer lifecycle marketing, nurture programmes, and marketing automation
Identifying opportunities to improve customer outcomes through better use of products and services
Translating customer requirements into clear briefs and recommendations for internal delivery teams
Working closely with specialist teams across email marketing, websites, automation, AI, paid media, CRM, and customer engagement solutions
Advising customers on best practice across email marketing, segmentation, customer journeys, marketing automation, and cross-channel communications
Monitoring customer engagement, adoption, platform usage, campaign performance, and overall account health
Identifying churn risks early and creating action plans to improve customer outcomes and retention
Driving account growth through upsell, cross-sell, expanded adoption, and additional strategic opportunities
Leading commercial conversations including renewals, upgrades, and additional services
Creating and maintaining strategic account plans aligned to customer objectives and commercial opportunities
Acting as the voice of the customer internally, collaborating closely with Product, Support, Delivery, AI, and wider operational teams
Supporting customers through challenges and ensuring a positive, proactive, and solutions-focused experience throughout the customer lifecycle
Contributing towards customer advocacy initiatives including case studies, testimonials, referrals, and success stories

About You

We're looking for someone who combines strong commercial account management skills with a genuine understanding of marketing strategy, customer engagement, and marketing technology.

Essential:

Minimum 3 years' experience within Strategic Account Management, Client Services, Customer Success, Digital Marketing, Marketing Consultancy, or a similar customer-facing role
Strong understanding of marketing strategy and customer lifecycle marketing
Experience working within a marketing agency, marketing automation platform, CRM provider, digital marketing business, customer engagement platform, or similar environment
Proven experience managing a portfolio of customers and owning retention, growth, and commercial outcomes
Experience leading strategic business reviews and presenting to senior stakeholders
Ability to understand customer objectives and translate them into practical marketing and communication strategies
Strong understanding of email marketing, customer journeys, automation, segmentation, pipelining , and customer engagement strategies
Experience gathering customer requirements and translating them into actionable briefs for delivery teams
Excellent relationship-building and stakeholder management skills
Strong commercial awareness with the ability to identify growth opportunities through genuine customer value
Excellent communication, presentation, and consultancy skills
Highly organised with strong account planning and prioritisation skills
Proactive, commercially minded, and solutions-focused approach

Desirable:

Hands-on experience using marketing automation platforms, CRM systems, email marketing platforms, or customer engagement technologies
Experience building or managing automated customer journeys and nurture programmes
Experience briefing creative, technical, or marketing delivery teams
Understanding of multi-channel and cross-channel marketing strategies
SaaS account management experience

Job Type: Full-time

Pay: £38,000.00-£49,867.48 per year

Benefits:

Cycle to work scheme
Free parking
Life insurance
On-site parking

Work Location: Hybrid remote in Nottingham (Nottinghamshire)

Quick apply

Refine Your Search

customer experience lead customer journeys jobs in nottingham, eng

Senior Customer Success Manager

Customer Service Representative

Store Manager - Nottingham

Retail Shift Lead

Wedding Event Manager

Head of Ecommerce

Travel Consultant - Ilkeston

M&E Sales Coordinator

Accommodation Enquiries Assistant (Fixed Term)

Youth Development Lead - Foundations (Nottingham)

Engagement and Retention Delivery Lead

Maintenance Lead

Customer Sales & Commercial Co-ordinator

Customer Experience Manager (CXM)

Centre Manager

General Manager

Assistant Manager

Patient Service Advisor

Travel Consultant - West Bridgford

People & Service Team Leader

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