Inbound sales representative Work, Jobs in Nottingham, Eng (with Salaries)

CSR (Customer Service Representative)
Boards Direct —Nottingham
- £25,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
Quick apply
11d
Sales Development Representative
Apogee Corp —Witham St Hughs
- Monday to Friday
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Employee assistance programme
Customer Service Representative (CSR)
Innotech Digital & Display —Coalville
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Profit sharing
Quick apply

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CSR (Customer Service Representative)

Boards Direct
Nottingham

Quick apply

Job details

Permanent | Full-time
£25,000 - £29,000 a year
11 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Microsoft Word
Sales support
Customer service
Organisational skills
Communication skills
Time management

Full job description

Customer Service & Sales Support Representative

Company: Boards Direct
Location: Wilford Industrial Estate, South Nottingham
Hours: Monday to Friday, 9:00am – 5:00pm
Salary: Competitive, dependent on experience

About Boards Direct

Boards Direct is a leading UK supplier of display and presentation equipment, serving businesses, educational organisations, and public sector customers nationwide. We provide a wide range of products designed to support communication, collaboration, and workplace efficiency, backed by excellent customer service and product knowledge.

Based at Wilford Industrial Estate in South Nottingham, we are a growing business with a strong reputation for reliability, quality, and customer support. We are now looking for a motivated Customer Service & Sales Support Representative to join our team.

Overview of the Role

This role combines customer service, order processing, and inbound sales support. You will act as a key point of contact for customers, handling enquiries, processing orders, managing returns, and ensuring a smooth customer experience from initial contact through to delivery and after-sales support.

This is a varied and fast-paced role suited to someone who is organised, proactive, IT literate, and confident communicating with customers and suppliers.

Key Responsibilities

Handle customer enquiries via telephone and email in a professional and timely manner
Process customer purchase orders accurately and efficiently
Manage customer enquiries and cases through the company ticket management system
Provide product information, pricing, availability, and quotations
Identify and convert inbound sales opportunities where appropriate
Manage customer orders from receipt through to completion and delivery
Process returns, exchanges, and after-sales enquiries in line with company procedures
Liaise with suppliers regarding stock availability, lead times, deliveries, and product information
Maintain accurate customer, order, and case records within company systems
Resolve customer issues promptly, ensuring a high level of customer satisfaction
Work closely with internal teams including sales, purchasing, and warehouse operations
Support continuous improvement in customer service processes

Skills and ExperienceEssential

Previous experience in customer service, sales support, order processing, or administration
Strong verbal and written communication skills
Professional telephone manner and customer-focused approach
High attention to detail and accuracy
Good organisational and time management skills
Confident using computer systems and learning new software
Ability to manage multiple tasks in a busy environment

Desirable

Experience in inbound sales or account support
Experience processing purchase orders and managing returns
Experience using ticketing systems or e-commerce back-office/order systems
Experience liaising with suppliers and managing stock enquiries
Background in distribution, wholesale, manufacturing, or e-commerce environments

Personal Attributes

Friendly, professional, and approachable
Positive and proactive attitude
Strong problem-solving skills
Reliable and dependable
Able to work independently and as part of a team
Comfortable working in a fast-paced environment

Working Arrangements

Full-time, Monday to Friday, 9:00am – 5:00pm
Office-based during an initial 6-month probationary period
Hybrid working may be considered following successful completion of probation, subject to business needs and performance

What We Offer

Competitive salary dependent on experience
Full training and ongoing support
Friendly and supportive team environment
Opportunities for development and progression
Free on-site parking

How to Apply

If you are passionate about delivering excellent customer service and enjoy working in a varied role that combines customer support, order management, and inbound sales, we would love to hear from you.

Pay: £25,000.00-£29,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Nottingham NG11 7EP

Quick apply

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