it service delivery manager Work, Jobs in nottingham, eng (with Salaries)

Service Delivery Manager
Digital Space —Newark-on-Trent
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Service Introduction Manager - Nottingham Hybrid - Delivery Manager I
UST Global —Nottingham
- Management
- Organisational skills
- SharePoint
Software Service Delivery Manager
Steris —Derby
- Full-time
- Computer Science
- SQL
- Scripting
Project Manager
Ideagen —Ruddington
- Remote
- Azure
- PMP
- ERP systems
Technical Programme Manager
Capital One UK —Nottingham
- Full-time
- Hybrid work
Service and Interaction Design Lead
Health Research Authority —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
5d
Junior Product Manager - Identity
Experian —Nottingham
- Full-time
- Hybrid work
- Product management
- Agile
- Annual leave
Quick apply
6d
IT Engineer
ALP Leicester —Birstall
- £25,773 - £30,000 a year
- Full-time
- Travel
- IT
- In-person
Quick apply
2d
IT Field Technician
Our Learning Cloud —Nottingham
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Sick pay
Quick apply
Junior Product Manager - Identity
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Product management
- Agile
- Annual leave
6d
Information Security Manager
Microlise —Nottingham
- From £50,000 a year
- Communication skills
- Employee assistance programme
Project Manager
NHS Supply Chain —Nottingham
- £47,874 - £56,322 a year
- Hybrid work
- Patient care
- Agile
- Communication skills
- Employee assistance programme
- Life insurance
7d
Business Analyst
Boots —Nottingham
- Full-time
- Analysis skills
- Agile
- In-person
- Employee assistance programme
- Employee discount
IT Network Engineer
621 Druck Limited —Leicester
- Full-time
- Azure
- Computer Science
- AWS
14d
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
13d
Program Manager
TBG Solutions Ltd —Barlborough
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
IT Host and Storage Cloud Engineer
621 Druck Limited —Leicester
- Full-time
- Azure
- Computer Science
- AWS
Intercom Technical Lead
MRTC Ltd —Derby
- Weekend availability
- Microsoft Outlook
- Customer service
- Military
Quick apply
Infrastructure Engineer
HM Revenue and Customs —Nottingham
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- DevOps
- Maintenance
- English
- Work from home
5d
Senior Infrastructure Engineer
HM Revenue and Customs —Nottingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- DevOps
- English
- Windows
- Work from home
13d

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it service delivery manager jobs near nottingham, eng

Service Delivery Manager

Digital Space -
Newark-on-Trent

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Driving Licence
Incident management
ITIL
Relationship management
Telecommunication
IT
Communication skills

Full job description

Service Delivery Manager

Digital Space | Newark, Nottinghamshire | Full-Time | Office-Based or Hybrid

Are you an experienced Service Delivery professional with a passion for driving service excellence and building strong customer relationships? Digital Space is seeking a proactive and results-driven Service Delivery Manager to lead service performance, customer engagement, and continual improvement for our key clients.

About Digital Space

Digital Space is a leading UK-based provider of secure, connected cloud, connectivity, and managed IT services. We help mid-market and enterprise organisations across the public and private sectors transform through tailored digital solutions. Based at our Newark headquarters, we operate our own network operations centre and data centre, ensuring resilient, high-performance service delivery.

The Role

Be the trusted partner of the customer in all operational aspects of service delivery from order validation through to support. As part of the customer assigned team (with the Account Manager) ensure that customers are supported fully so that they see Digital Space as a partner.

Key Responsibilities:

Service Excellence: Own service performance, driving continuous improvement to enhance customer satisfaction and meet SLAs/KPIs.
Incident & Problem Management: Coordinate major incidents, lead reviews, resolve root causes, and manage escalations with confidence.
Customer Relationship Management: Build trusted client relationships, lead service reviews, and align delivery with customer goals.
Reporting & Insights: Deliver clear, data-driven reporting with actionable recommendations and risk management.
Service Improvement & Strategy: Own and execute continual improvement plans, identifying optimisation and innovation opportunities.
Governance & Process: Ensure strong ITSM process adherence (incident, problem, change) aligned to best practice.
Commercial Awareness: Support contract delivery, manage chargeable work, and identify growth opportunities.
Collaboration & Communication: Act as the central link between customers, technical teams, and stakeholders, translating complex ideas clearly.

What We’re Looking For

Experience & Skills

Proven background in Service Delivery or Service Relationship Management within managed services, IT, or telecoms environments
Experience supporting enterprise or multi-site customers and managing multiple accounts in fast-paced settings
Strong track record leading cross-functional and virtual teams to deliver service outcomes
Hands-on experience with major incident management, escalations, and service recovery
Demonstrated success driving Continual Service Improvement (CSI) with measurable results
Solid commercial awareness, including SLAs, contracts, and identifying growth opportunities
ITIL (v3 or v4) certified with strong knowledge of ITSM best practices
Excellent analytical, reporting, communication, and stakeholder management skills
Confident decision-maker with strong problem-solving ability in high-pressure environments

Behaviour & Approach

Customer-focused, proactive, and results-driven with strong ownership and accountability
Resilient and adaptable, able to perform under pressure and manage changing priorities
Collaborative and influential, building trusted relationships across all levels
Continuous improvement mindset with a focus on delivering value and innovation

Other Requirements

Full UK driving licence
Willingness to travel across the UK and work flexibly, including occasional unsocial hours and overnight stays

Why Join Us?

We are committed to helping you grow into a high-performing sales professional.

Salary: £50,000 - £55,000
Training: Ongoing training and professional development to sharpen your skills
Culture: A supportive, collaborative, and rewarding team environment

Pay: £50,000.00-£55,000.00 per year

Benefits:

Additional leave
Company pension
Cycle to work scheme
Employee discount
Free parking
Referral programme

Application question(s):

Please let us know any dates that you are available for interview
What is your notice Period?
What are your salary Expectations?
Please tell us why you would like to work for Digital Space?
Please advise your Right to Work in the UK status?
Please advise your current working location? and if you are comfortable with the working location illustrated?
Additional Requirements

We are committed to ensuring that the organisation removes any unnecessary barriers to the employment of any individual. We recognise that in order to enable all individuals to compete on equal terms, some people may have additional requirements. If you are subsequently invited for an interview, are there any adjustments required to the recruitment process which would assist you? If so, please give details.

Declaration

By submitting this application, I confirm that the information given in this application is, to the best of my knowledge, correct. I understand that any offer is subject to receipt of satisfactory references, my right to work in the UK and completion of a BPSS/DBS check. I fully understand that if subsequently any information given is found to be false or misleading, the company reserves the right to withdraw its offer of employment or cancel any agreement made. I understand that if this is discovered at a later date, I may be dismissed.

Work Location: Hybrid remote in Newark-on-Trent

Quick apply

Refine Your Search

it service delivery manager jobs in nottingham, eng

Service Delivery Manager

Service Introduction Manager - Nottingham Hybrid - Delivery Manager I

Software Service Delivery Manager

Project Manager

Technical Programme Manager

Service and Interaction Design Lead

Junior Product Manager - Identity

IT Engineer

IT Field Technician

Junior Product Manager - Identity

Information Security Manager

Project Manager

Business Analyst

IT Network Engineer

IT Infrastructure Associate Project Manager

Program Manager

IT Host and Storage Cloud Engineer

Intercom Technical Lead

Infrastructure Engineer

Senior Infrastructure Engineer

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