Company Overview
White Label Resources specialises in helping businesses achieve success by bringing together the professional services that are vital to any organisation. Whether our clients are looking for an accountant, a lawyer or back office support, we can help.
We are currently recruiting for 2 experienced office administrators to join our already successful and established accountancy practice. We offer a broad range of business and financial services from traditional accountancy to bespoke business advice, specialist taxation services and corporate advice.
The office administrator will work as part of a team and will be required to carry out a range of administrative tasks in support to the accountants for a diverse variety of clients from sole traders to large, limited companies. They will be required to have strong organisational skills to manage their time, as they will collaborate with clients, commercial partners and colleagues in a fast-paced environment. They should also have excellent verbal and written communication skills.
Role Purpose
As Office Administrator, you are responsible for supporting the smooth and professional day-to-day operation of the office environment.
You will act as a key point of contact for clients, visitors and colleagues, ensuring a professional, welcoming and efficient front-of-house experience whilst providing administrative support across the business.
You take ownership of reception operations, client communication, office coordination and general administrative support, ensuring tasks are completed accurately, professionally and in line with company standards.
You will contribute positively towards the overall client experience and support the wider team in maintaining an organised, efficient and professional working environment.
Core Responsibilities
Reception & Client Experience
- Greet visitors and clients in a warm, professional and welcoming manner
- Act as the first point of contact for incoming visitors and telephone enquiries
- Direct visitors to the appropriate person or meeting room
- Manage incoming phone calls professionally and efficiently
- Assist clients with general enquiries and signposting where appropriate
- Support clients attending the office to collect documentation
- Maintain a professional and client-focused front-of-house experience at all times
Administration & Office Support
- Support the business with general administrative and clerical tasks
- Assist with filing, photocopying, scanning and document management
- Issue quotes and administrative correspondence where required
- Locate and retrieve archived documentation for clients and colleagues
- Organise meetings, appointments and diary schedules where appropriate
- Support team members with administrative tasks as required
- Maintain accurate records and documentation
Mail, Facilities & Office Coordination
- Receive, sort, scan and distribute incoming mail and deliveries
- Ensure reception areas and meeting rooms remain tidy, organised and presentable
- Monitor and maintain office stationery and supplies
- Manage photocopier consumables ordering and general office supply coordination
- Support the effective day-to-day operation of office facilities
- Maintain office security procedures including visitor access and intercom management
Compliance & Professional Standards
- Ensure confidentiality and GDPR obligations are maintained at all times
- Maintain accurate administrative records and documentation
- Follow company procedures, policies and administrative processes
- Escalate issues, concerns or operational risks appropriately
- Maintain professionalism and accuracy across all areas of work
Team Support & Collaboration
- Work collaboratively with colleagues across departments
- Support the wider business during busy periods and operational demands
- Maintain positive and professional working relationships
- Demonstrate flexibility and willingness to support business needs
- Participate positively in training, development and continuous improvement activities
Skills & Knowledge
- Minimum of 2 years’ experience within reception, administration or a transferable customer service environment
- Strong working knowledge of Microsoft Office applications
- Excellent customer service and client care skills
- Strong organisational and time management capability
- Good written and verbal communication skills
- Strong IT and administrative skills
- Ability to manage changing priorities and peak workloads effectively
- Professional and confident telephone manner
- Ability to work both independently and collaboratively
- Professional appearance and approach to work
- Positive, proactive and adaptable attitude
What we Offer
- A supportive and collaborative team environment
- Opportunities for learning, development and career progression
- Exposure to a fast-paced and evolving professional services business
- Ongoing training and development support
- A values-led culture focused on professionalism, accountability and respect
- Modern systems and technology to support efficient working
- Opportunities to contribute ideas and continuous improvement initiatives
- Company pension scheme
- Annual leave entitlement plus bank holidays (where applicable)
- Access to internal training and development resources
- Free parking
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
