Position Summary
The Business Analyst – NetSuite (Mid-Level) is responsible for supporting, configuring, and continuously improving NetSuite ERP, HubSpot CRM and related enterprise business systems across the Chauvet Lighting global organization. This role partners closely with business stakeholders and IT teams to translate business needs into functional system solutions, ensuring systems are optimized for efficiency, scalability, and data integrity.
The Business Analyst serves as a key liaison between business users and technical teams, supporting day-to-day operations, enhancements, reporting, and project initiatives related to ERP, WMS, CRM, and integrated platforms.
Duties and Responsibilities
Support a portfolio of enterprise business applications with a primary focus on NetSuite ERP, advising on system configuration, role-based security, workflows, forms, and records to optimize business processes.
Produce, document, and maintain business and functional requirements, process flows, and system configuration documentation.
Partner with business users to analyze current-state processes and design future-state solutions aligned with best practices.
Configure and maintain NetSuite features including but not limited to financials, order-to-cash, procure-to-pay, inventory, reporting, and saved searches.
Participate in system enhancements, upgrades, and integrations, including requirements definition, solution validation, testing, and deployment support.
Design, test, and maintain reports, dashboards, KPIs, and saved searches to support operational and executive decision-making.
Perform and support user acceptance testing (UAT) by developing test scripts, coordinating testing activities, and validating results.
Provide post-implementation support, issue triage, root-cause analysis, and resolution in collaboration with IT and external partners.
Develop and maintain system documentation including configuration guides, operating procedures, training materials, and release notes.
Deliver formal and informal end-user training and knowledge transfer.
Support enterprise-wide initiatives such as ERP optimization, WMS integration, CRM alignment, data governance, and acquisition integrations.
Assist in defining and tracking system usage metrics and performance indicators.
Act as a representative of the business on cross-functional and enterprise technology initiatives.
Perform other related duties as assigned.
Competencies
Customer Focus – Builds strong relationships and delivers solutions aligned with business needs.
Business Process Analysis – Understands end-to-end processes and identifies opportunities for optimization.
Manages Complexity – Effectively analyzes complex, cross-functional requirements.
Decision Quality – Makes sound, timely recommendations based on data and business impact.
Collaborates – Works effectively with business stakeholders, IT teams, and external partners.
Communicates Effectively – Clearly translates technical concepts into business-friendly language.
Accountability – Takes ownership of deliverables and follows through on commitments.
Continuous Improvement Mindset – Proactively seeks system and process enhancements.
Requirements
Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field, or equivalent practical experience.
3–6 years of experience in a Business Analyst or Systems Analyst role supporting ERP platforms.
Hands-on experience with NetSuite ERP including configuration, reporting, and user support.
Strong experience gathering requirements and producing functional documentation.
Experience supporting ERP modules such as Financials, Inventory, Order Management, and Purchasing.
Experience supporting HubSpot CRM, including configuration of objects, pipelines, workflows, and reporting across Sales, Marketing, and Customer Service.
Familiarity with HubSpot–NetSuite integrations, CRM data governance, user enablement, and ongoing optimization in a multi-entity environment.
Familiarity with system testing methodologies and UAT coordination.
Excellent analytical, troubleshooting, and problem-solving skills.
Ability to communicate effectively with both technical and non-technical stakeholders.
Desirable Skills
NetSuite certifications (Administrator, SuiteFoundation, or equivalent).
Experience with Warehouse Management Systems (WMS); Körber experience a plus.
Exposure to HubSpot CRM, Business Intelligence tools, and Data Warehouses.
Understanding of integrations, APIs, and data flows between enterprise systems.
Experience with public cloud platforms (AWS).
Experience supporting multi-entity or global ERP environments.
Experience with acquisition integration and system consolidation initiatives.
Project management experience in system implementation or optimization initiatives.
