Database specialist Work, Jobs in Nottingham, Ntt (with Salaries)

Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Junior Research Analyst
EW Solutions Ltd —Newark-on-Trent
- Full-time
- Microsoft Excel
- English
- SQL
- Employee assistance programme
Quick apply
System Administrator
SENAD Community —Derby
- £12.73 an hour
- Full-time
- Driving
- IT
- Linux
- Employee assistance programme
Quick apply
5d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- CRM software
- ERP systems
- IT
- Annual leave
- Work from home
Quick apply
Senior Software Engineer Java (Fixed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Azure
- Computer Science
- Java
- Employee assistance programme
- Employee discount
14d
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Senior Software Engineer C#/.Net
Microlise —Nottingham
- From £45,000 a year
- Azure
- Computer Science
- SQL
- Employee assistance programme
- Employee discount
Trainee Renewable Energy Consultant
EvoEnergy Ltd —Nottingham
- £25,000 - £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Senior Software Engineer C++ (Fixed Term Contract)
Microlise —Nottingham
- From £45,000 a year
- Computer Science
- SQL
- C++
- Employee assistance programme
- Employee discount
14d
Patient Service Advisor
TFP Fertility —Nottingham
- Part-time
- Microsoft Office
- IT
- Communication skills
- Free parking
Quick apply
Community Relationship Fundraiser
Ashgate Hospice —Chesterfield
- £27,368.22 - £30,594.22 a year
- Full-time
- Hospice
- Free parking
- Employee assistance programme
12d
Operations Systems Lead
Butternut Box —Worksop
- Full-time
- Free parking
- Employee discount
Quick apply
Administrator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
23h
Technical Solutions Manager
GAP Group —Swadlincote
- Full-time
- Sales
- Organisational skills
- Communication skills
Commercial Support Coordinator
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Remote
- Sales
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
Roofing Estimator
Manuka Roofing Ltd —Newbold
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Senior Systems Engineer
Assystem —Derby
- Hybrid work
- Engineering
- Electrical Engineering
- Mechanical knowledge
- Employee assistance programme
- Sick pay
Contract Property Manager
Balfour Beatty —Derby
- Hybrid work
- Driving
- Travel
- Communication skills
- Annual leave
7d
Foster Carer Recruitment Lead
Compass Fostering —Leicester
- £30,000 a year
- Full-time
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Healthcare assistant - Ward
Nuffield Health —Leicester
- £25,038 a year
- Full-time
- Organisational skills
- Computer skills
- Acute care experience
- Employee discount
- Gym membership
8d

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database specialist jobs near nottingham, ntt

Senior Technical Support Analyst

Perceptive -
Nottingham

Apply Now

Job details

Full-time

Benefits

Private dental insurance
Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance

Qualifications

ITIL Certification
Customer service
Mathematics
English
SQL
OOP
Database management
Bachelor's degree
ITIL
UML
Mentoring
Scrum
Software development
Agile
Communication skills
Help desk
SDLC

Full job description

We’re on a mission to change the future of
clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.

What can we offer you?

Apart from job satisfaction, we can offer you:

YOURSELF

25 days’ holiday (with the option to buy more)

HEALTH

Health Cash Plan
Optional private health, dental insurance, and health screens
Cycle to work scheme

WEALTH

Generous pension scheme with up to 10% employer contribution
Life assurance
Season ticket loan

About the role

The Senior Technical Support Analyst role is to provide customer service whilst resolving and managing complex and large-scale technical incidents or service requests raised by end users of Perceptive supported systems or Perceptive applications.

Key Accountabilities:

Customer Service

Monitors service delivery channels and collects performance data.
Assists with the specification, development, research, and evaluation of services standards.
Applies these standards to resolve or escalate issues and gives technical briefings to staff members.
Updating the customer with progress on your assigned records until resolution
Ensures customer confidentiality
Actively maintains recognized expert level knowledge in one or more identifiable specialisms.
Provides definitive and expert advice in their specialist area(s).
Oversees the provision of specialist advice by others, consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organizational objectives. Supports and promotes the development and sharing of specialist knowledge within the organization.
Represent the team in technical meetings
Support project activities

Incident Management

Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents.
Facilitates recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Work as an induvial or part of team in resolving complex incidents.
Escalate incidents to Problem Management when required

Service Requests

Follow process to complete Service Requests within the Service Level agreement assesses and analyses release components.
Provides input to scheduling.
Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods - manual or automatic - and ensuring, where possible, information exchange with configuration management.
Ensures release processes and procedures are maintained.

Change Management

Assesses, analyses, develops, documents, and implements changes based on requests for change.

Application Management

Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.
Uses application management software and tools to investigate issues, collect performance statistics and create reports.

Problem Management

Initiates and monitors actions to investigate and resolve problems in systems, processes, and services.
Determines problem fixes/remedies.
Assists with the implementation of agreed remedies and preventative measures.

Continued Service Improvement

Works with the manager to identify and implement service improvements to either process or technology
Use data to perform analysis in the identification and benefits of the service improvement

Data management

Uses database management system software and tools to collect agreed performance statistics.
Carries out agreed database maintenance and administration tasks.

Relationship management

Implements stakeholder engagement/communications plan.
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships.

Other

Carryout any other reasonable duties as requested.

Skills:

Excellent interpersonal, verbal and written communication skills
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Must have the ability to work methodically in a fast-paced, time-sensitive environment
Demonstrable ability to apply critical thinking to problems and tasks
Ability to identify and implement process improvements
Proactively participates in skills improvement training and encourages their teams to participate
Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain
A self-starter and able to work under own initiative
The ability to work flexibly to cover a range of different shift patterns when required which may include unsociable hours
Provide input and support to engineering and software development
Adherence to the Perceptive core values

Knowledge and Experience:

Experience using tools to communicate progress to Stakeholders
Experience of regulated environments (GxP, Financial, etc…) or relevant testing experience from another domain that is transferable
Understanding of Agile methodologies (preferably Scrum), UML, Object Orientated, Data Modeling, Process Modeling and/or other development methodologies
Previous experience within the eClinical domain, specifically patient and medication management within RTSM / IRT applications
Experience of working in and knowledge of the life sciences sector
Solid Professional experience in the same or very similar role
Customer service experience
ITIL awareness
Technical Helpdesk experience
Proven experience of successful coaching and mentoring
Experience of the Software Development Life Cycle
Experienced in adopting ITIL processors/practices

Education:

Bachelor's Degree in a technical discipline (Maths, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience
English: Fluent
ITIL V3 Certification
Understanding of SQL essential

Come as you are.
We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Now

Refine Your Search

database specialist jobs in nottingham, ntt

Senior Technical Support Analyst

Junior Research Analyst

System Administrator

Business Development Representative

Senior Software Engineer Java (Fixed Term Contract)

Senior Operational Leader - Ilkeston

Senior Software Engineer C#/.Net

Trainee Renewable Energy Consultant

Senior Software Engineer C++ (Fixed Term Contract)

Patient Service Advisor

Community Relationship Fundraiser

Operations Systems Lead

Administrator

Technical Solutions Manager

Commercial Support Coordinator

Roofing Estimator

Senior Systems Engineer

Contract Property Manager

Foster Carer Recruitment Lead

Healthcare assistant - Ward

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