Desk agent Work, Jobs in Nottingham, Ntt (with Salaries)

Customer Support Agent
Exel Technology Group Ltd —Mansfield
- From £26,505 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
Customer Experience (CX) Advisor
Boots —Nottingham
- £25,652.88 a year
- Part-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
14d
Real Estate Agent
Mark Spain Real Estate —Mansfield
- £70,000 - £200,000 a year
- Weekend availability
- Sales
- Travel
- Communication skills
Quick apply
10d

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Customer Experience (CX) Advisor
Boots —Nottingham
You’ll help customers with a wide range of queries, from Boots.com orders to Advantage Card and healthcare services. Escalate risks or complex cases promptly.
£25,652.88 a year
14d
UX Researcher
Barclays —Northampton
To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and…
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Customer Support Agent

Exel Technology Group Ltd
Mansfield

Quick apply

Job details

Permanent | Full-time
From £26,505 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Outlook
Customer service
Computer literacy
GCSE
Customer support
Communication skills
Help desk

Full job description

Empower customers. Drive success. Make an impact.

Why Join Us?
Step into a key role at Exel Technology Group, a market leader with 25+ years of innovation and ambitious growth. We’re agile, customer-obsessed, and proud of our world-class Net Promoter Score.

Our culture is built on caring, courage, and commitment—and we’re looking for someone who shares those values.

As a Support Agent, you’ll be the face of our customer support team where you will provide expert technical advice and customer service.

We have an incredibly compelling story to tell, that will appeal to anyone that applies who fits the requirements below. If you are someone that is passionate about supporting customers, technically minded and who wants to work with great colleagues in an organization that works at pace, then read on…

What You’ll Do

Support customers across multiple products, across the whole globe
Diagnosing faults and testing bugs
Create bug reports for development to investigate
Provide solutions and work-arounds for customer issues
Manage your own ticket queue in a timely manor
Handle incoming calls, chats and tickets
Create helpdesk material for customer self service

What You’ll Bring

A passion for customer service and a “customer-first” mindset
Technically minded with the ability to think outside the box
Passionate about technology
A desire to learn new products
Strong communication skills including verbal and written
Resilience, adaptability, and a proactive attitude
A team player who takes ownership and thrives on learning
Committed to continuous learning and development
Dependable and reliable
Good computer literacy

Bonus Points

Previous experience in a technical role or software support
Proficiency in helpdesk software

The Perks

25 days holiday + bank holidays with an option to buy additional holidays.
Flexible working – office and remote.
Full-time, permanent role (40 hours/week).
Company-wide incentives
Allowance's and Overtime

Working Hours

We do require a degree of flexibility due to our worldwide customer base. You will work 40 hrs per week with weekend support every 6 weeks required on a rota basis planned in advance. Various shift patterns are required with unsocial hours worked from home.

Job Types: Full-time, Permanent

Pay: From £26,505.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Mansfield NG18 5FU: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you be able to work shift patterns where un -sociable hours are worked from home (8 hour shift patterns covering 24/7)?
Please 3 available times for a screening call?

Education:

GCSE or equivalent (preferred)

Experience:

Help desk: 1 year (preferred)

Licence/Certification:

Driver Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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