Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]
Join us in delivering an exceptional mortgage journey from application to completion!
In this pivotal role, you’ll provide a seamless, efficient and highly professional service to Brokers, Solicitors and Customers—ensuring every interaction reflects our commitment to excellence. You’ll take ownership of cases from Mortgage Application right through to Completion, proactively managing progress and delivering a market-leading customer experience at every stage.
A key part of your role will be driving the success of our ‘Release My Mortgage Funds’ process - coordinating and arranging smooth, timely mortgage completions. Your attention to detail, strong stakeholder management and dedication to service quality will be instrumental in achieving outstanding customer satisfaction and keeping transactions moving effortlessly to completion.
Here’s a taste of what you will be doing as a Mortgage Processor at Nottingham Building Society: -
- Administer mortgage applications from application to completion in line with policies, procedures and authority limits.
- Maintain the ‘Release My Mortgage Funds’ service by processing fund requests, validating readiness, setting up accurate completion details and completing timely fund releases.
- Act as the first point of contact for Brokers, Solicitors and Customers.
- Build strong relationships and handle enquiries to deliver high customer satisfaction.
- Manage escalations and resolve issues promptly.
- Liaise with third parties to support customer and business needs.
- Escalate risks and service disruptions to protect SLAs and minimise customer impact.
- Work flexibly within a cross-functional team.
- Support continuous improvement of services, processes and procedures.
- Undertake additional tasks to drive efficiency across the customer base.
About you: -
- Strong communication skills across phone, email and written channels
- Self-motivated with a proactive approach
- Highly organised, with strong accuracy and attention to detail
- Comfortable working in a fast-paced environment
- Digitally confident and adaptable to change
- Empathetic, with a strong commitment to doing the right thing for customers
Reward & Benefits -
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity Together: -
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.
We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
About us: -
Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.
Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.
Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
