network analyst Work, Jobs in nottingham, ntt (with Salaries)

First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
5d
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
2d
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
17h
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT
FP&A Analyst - Python/Data Modelling/Coding focus
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Google Suite
- Microsoft Office
- SQL
eCommerce Data Analyst
NEXT —Leicester
- £42,000 - £52,000 a year
- Full-time
- Sales
- Business
- Free parking
- Employee discount
Data Analyst
Cromwell Group —Leicester
- Full-time
- Data analysis skills
- SQL
- Power tools
- Annual leave
- Sick pay
1d
Brand Protection Analyst / Cyber-investigator
Potter Clarkson —Nottingham
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Quick apply
Senior Test Analyst
NEXT —Leicester
- £43,700 - £51,400 a year
- Full-time
- Azure
- Scripting
- APIs
- Free parking
- Employee discount
Sustainability Analyst
Mortgage Advice Bureau —Derby
- Up to £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
5d
Customer Service Analyst
FERRERO —Alfreton
- Customer service
- Communication skills
Commercial Analyst
Capital One UK —Nottingham
- Full-time
- Hybrid work
- SQL
- Maths
- Marketing
Master Data Analyst
Bakkavor —Newark-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Life insurance
Finance Analyst - IT
Greencore Group —Worksop
- Full-time
- Microsoft Excel
- Employee discount
- Life insurance
Senior Security Analyst
NEXT —Leicester
- £57,400 - £73,200 a year
- Call to connect
- Azure
- AWS
- Analysis skills
- Free parking
- Employee discount
7d
Customer Service Analyst - 12 Months FTC
FERRERO —Alfreton
- Temporary
- Customer service
- Communication skills
DevOps Engineer
LSEG (London Stock Exchange Group) —Nottingham
- Full-time
- Azure
- AWS
- Analysis skills
6d
Senior Client Tech Analyst
ERA —Ripley
- Weekend availability
- Computer Science
- Microsoft Office
- Bachelor's degree
- Free parking
- Employee assistance programme
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Apprentice Analyst, Restructuring (Midlands & South)
Interpath Advisory —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Travel
Quick apply

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network analyst jobs near nottingham, ntt

First Line Analyst 3

Computacenter -
Nottingham

Apply Now

Job details

5 days ago

Qualifications

Customer service
Technical support
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 218493 | Contract type: Standard | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.

What you'll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you'll need

Experience in a Service Desk Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
Experience in a Second Line Support capacity would be advantageous.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

network analyst jobs in nottingham, ntt

First Line Analyst 3

Service Desk Analyst

Test Analyst

Tech Operations Analyst

FP&A Analyst - Python/Data Modelling/Coding focus

eCommerce Data Analyst

Data Analyst

Brand Protection Analyst / Cyber-investigator

Senior Test Analyst

Sustainability Analyst

Customer Service Analyst

Commercial Analyst

Master Data Analyst

Finance Analyst - IT

Senior Security Analyst

Customer Service Analyst - 12 Months FTC

DevOps Engineer

Senior Client Tech Analyst

Senior TechOps Generalist

Apprentice Analyst, Restructuring (Midlands & South)

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