senior technical support engineer Work, Jobs in nottingham, ntt (with Salaries)

Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
Senior Manufacturing Research Engineer (Fixed Term)
University of Nottingham —Nottingham
- £46,049 - £58,225 a year
- University
Multi Skilled Engineer
Butternut Box —Worksop
- £62,868 a year
- Weekend availability
- Google Suite
- Engineering
- Analysis skills
- Free parking
- Employee discount
Quick apply
14d
Staff Software Engineer - Back End
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Azure
- System design
- Java
Assistant Engineering Project Manager
Damper Technology Ltd —Eastwood
- £25,000 - £36,000 a year
- Full-time
- Microsoft Word
- Engineering
- Microsoft Office
- Free parking
- Annual leave
Quick apply
13d
Senior Design Engineer
M Group —Nottingham
- Employee assistance programme
Manufacturing Engineer
Butternut Box —Worksop
- £62,868 a year
- Weekend availability
- Google Suite
- Engineering
- Analysis skills
- Free parking
- Employee discount
Quick apply
14d
Senior Infrastructure Engineer
HM Revenue and Customs —Nottingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- DevOps
- English
- Windows
- Work from home
13d
Technical Lead - Senior Materials Engineer
The SureScreen Group —Ilkeston
- From £45,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Lead Software Development Engineer - Services
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
Senior Software Development Engineer - Services
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
Senior Systems Engineer
Assystem —Derby
- In-person
Senior AI Software Engineer
Ideagen —Ruddington
- AI
- Communication skills
1d
Lead Software Development Engineer - Shared Platforms
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Java
- AWS
- APIs
Maintenance Engineer
Butternut Box —Worksop
- £62,868 a year
- Weekend availability
- Google Suite
- Engineering
- Analysis skills
- Free parking
- Employee discount
Quick apply
14d
Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
Senior Engineer - Integrated Product Support
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Leadership
- Employee assistance programme
12d
Configuration Senior Engineer
Rolls-Royce SMR —Derby
- £48,000 - £62,500 a year
- Full-time
- Hybrid work

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senior technical support engineer jobs near nottingham, ntt

Technical Support Engineer

Microlise -
Nottingham

Apply Now

Job details

£30,000 a year

Benefits

Discounted gym membership
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Technical support
SQL
Customer support
Communication skills

Full job description

Support Services
Nottingham, United Kingdom
£30,000 per annum
Closing Date: 07.06.2026

Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers.

This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our “swarm” approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward.

Have you got service desk and / or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts?

What you will be doing:

Own incidents through to resolution; provide user support, user administration and customer liaison
Assess and prioritise incidents
Identify root cause and liaise with the Incident and Problem Management team
Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs
Provide technical assistance for service issues in accordance with service desk policies
Link known or reoccurring errors, major outages to live incidents for reporting purposes
Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers
Identify patterns in incidents and possible contributing factors or causes of system failure
Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues
Work with other areas to develop and deliver improvements to processes and procedures
Contribute to the success of your assigned Swarm, supporting other team members and sharing knowledge

What we are looking for:

Proven experience within a technical support and / or customer-focused environment
Excellent communication skills, with the ability to interpret and relay technical information clearly and concisely
Positive attitude; capable of working under pressure as part of a team
Confident in using your own initiative and proactively thinking outside of the box
An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
Organised and with a flexible approach to adapt to changing priorities
An understanding of SQL and basic SQL writing, with experience running and interpreting the returned results

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

Full support and training to ensure you are well equipped to succeed in your role
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
Life Assurance, 4 times your annual salary
Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
Invested in employee health and well-being with over 20 mental health first aiders in the business
Employee Assistance Programmes
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
Free Microlise Cresswell Racing Tickets, support British Superbikes
Executive Box at Motorpoint Arena Nottingham
Great Place to Work™ certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
Best Workplace in the UK™ for Development, Technology, Wellbeing and Women

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to [email protected] in the first instance.

Apply Now

Refine Your Search

senior technical support engineer jobs in nottingham, ntt

Technical Support Engineer

Senior Manufacturing Research Engineer (Fixed Term)

Multi Skilled Engineer

Staff Software Engineer - Back End

Assistant Engineering Project Manager

Senior Design Engineer

Manufacturing Engineer

Senior Infrastructure Engineer

Technical Lead - Senior Materials Engineer

Lead Software Development Engineer - Services

Senior Software Development Engineer - Services

Senior Systems Engineer

Senior AI Software Engineer

Lead Software Development Engineer - Shared Platforms

Maintenance Engineer

Senior Service Desk Engineer

Senior Engineer - Integrated Product Support

Senior TechOps Generalist

Senior Network Support Engineer - Reactive

Configuration Senior Engineer

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