Senior technical support engineer Work, Jobs in Nottingham, Ntt (with Salaries)

Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
9d
Senior Technical Specialist (Fixed Term)
University of Nottingham —Nottingham
- £35,608 - £47,389 a year
- Monday to Friday
- Doctoral degree
- Engineering
- Maintenance
- Annual leave
- Employee discount
12d
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Technical Engineer
DHL —East Midlands Airport
- 8 hour shift
- CAD
- Engineering
- English
- Free parking
- Employee assistance programme
Technical Lead ( Senior Principal Engineer)
Assystem —Derby
- Engineering
- Business development
- No degree
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
Senior Permitting Consultant
AECOM —Nottingham
- Full-time
- Hybrid work
- Writing skills
- Engineering
- Business development
Global Technology Engineer, Automation
Reckitt —Nottingham
- Full-time
- Engineering
- Continuous improvement
- Employee assistance programme
- Life insurance
Senior Platform Engineer
ENSEK —Nottingham
- Hybrid work
- Mentoring
- Agile
- Annual leave
Senior Software Engineer, Windows/Desktop Applications - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
- Software troubleshooting
- Windows
- C++
9d
Senior BIM Engineer
Rolls-Royce SMR —Derby
- £48,000 - £62,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Deputy Operations Manager - Nottingham
Hydro International —Nottingham
- Full-time
- Engineering
- Team management
- Organisational skills
- Annual leave
- Sick pay
Quick apply
11d
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Nottingham
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Senior Software Engineer
Commify —Nottingham
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Annual leave
Quick apply
Senior Full Stack Engineer
Blue Light Card —Leicester
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Free parking
- Annual leave
Senior Engineer
Kier Group —Wymondham
- From £51,000 a year
- Part-time
- Flexible schedule
Senior Special Process Engineer – Aerospace
ALTEN —Derby
- Full-time
- Engineering
- Laboratory experience
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
Senior Process Engineer
Assystem —Derby
- Hybrid work
- Engineering
- Travel
- In-person
Senior IT Systems Engineer
Blue Light Card —Leicester
- Hybrid work
- Mentoring
- SharePoint
- Free parking
- Annual leave
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply

I want to receive the latest job alerts for senior technical support engineer in nottingham, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support engineer jobs near nottingham, ntt

Technical Support Engineer

Microlise -
Nottingham

Apply Now

Job details

£30,000 a year
9 days ago

Benefits

Discounted gym membership
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Incident management
SQL querying
Service restoration
Technical writing
Customer support
Customer interaction
Root cause analysis
Communication skills
Help desk

Full job description

Support Services
Nottingham, United Kingdom
£30,000 per annum
Closing Date: 10.09.2026

Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers.

This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our “swarm” approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward.

Have you got service desk and / or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts?

What you will be doing:

Own incidents through to resolution; provide user support, user administration and customer liaison
Assess and prioritise incidents
Identify root cause and liaise with the Incident and Problem Management team
Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs
Provide technical assistance for service issues in accordance with service desk policies
Link known or reoccurring errors, major outages to live incidents for reporting purposes
Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers
Identify patterns in incidents and possible contributing factors or causes of system failure
Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues
Work with other areas to develop and deliver improvements to processes and procedures
Contribute to the success of your assigned Swarm, supporting other team members and sharing knowledge

What we are looking for:

Proven experience within a technical support and / or customer-focused environment
Excellent communication skills, with the ability to interpret and relay technical information clearly and concisely
Positive attitude; capable of working under pressure as part of a team
Confident in using your own initiative and proactively thinking outside of the box
An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
Organised and with a flexible approach to adapt to changing priorities
An understanding of SQL and basic SQL writing, with experience running and interpreting the returned results

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

Full support and training to ensure you are well equipped to succeed in your role
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
Life Assurance, 4 times your annual salary
Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
Invested in employee health and well-being with over 20 mental health first aiders in the business
Employee Assistance Programmes
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
Great Place to Work™ certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
Best Workplace in the UK™ for Development, Technology, Wellbeing and Women

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to [email protected] in the first instance.

Apply Now

Refine Your Search

senior technical support engineer jobs in nottingham, ntt

Technical Support Engineer

Senior Technical Specialist (Fixed Term)

Senior Network Support Engineer - Reactive

Technical Engineer

Technical Lead ( Senior Principal Engineer)

Senior IT Support Engineer

Senior Permitting Consultant

Global Technology Engineer, Automation

Senior Platform Engineer

Senior Software Engineer, Windows/Desktop Applications - Nottingham, United Kingdom

Senior BIM Engineer

Deputy Operations Manager - Nottingham

Project Controls Specialists - All Levels - Planning

Senior Software Engineer

Senior Full Stack Engineer

Senior Engineer

Senior Special Process Engineer – Aerospace

Senior Process Engineer

Senior IT Systems Engineer

Senior TechOps Generalist

I want to receive the latest job alerts for senior technical support engineer in nottingham, ntt

Related Searches

Explore jobs in more locations

What you will be doing:

What we are looking for:

Why Microlise?

Recruitment Process

Recruitment Agencies

Jobseeker tools

Employer Tools

Browse

Stay Connected