Customer liaison officer Work, Jobs in Nottingham (with Salaries)

Customer Liaison Officer
Network Plus —Alfreton
- Management
- Leadership
- Communication skills
Quick apply
Resident Liaison Officer
United Infrastructure —Nottingham
- Full-time
Quick apply
Payroll Officer
i-Jobs —Ruddington
- £15.31 an hour
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
Quick apply
1d
Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Senior Trading Standards Officer
Civic Recruitment Limited —Nottingham
- £26.45 an hour
- Weekend availability
- Analysis skills
- Presentation skills
- Continuous improvement
Quick apply
Contractor Supervising Officer
JLL —Derby
- Full-time
- Computer literacy
- Computer skills
- Communication skills
9d
Contractor Supervising Officer
Integral UK —Derby
- Full-time
- Team management
- Mentoring
- Organisational skills
Quick apply
Digital and Systems Support Officer
Leicester City Council —Leicester
- £16,030 - £17,217 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
MBS Release Lead
Metropolitan Police —Kilburn
- £68,112 - £72,953 a year
- Full-time
- Computer Science
- PMP
- Bachelor's degree
Contractor Supervising Officer (CSO)
Integral UK —Derby
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Contractor Supervising Officer
NAB-Jones Lang LaSalle Services —Derby
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
9d
Security Officer Days 40h - Derbion
Savills Management Resources —Derby
- £27,384 a year
- Full-time
- Customer service
- First Aid Certification
- Continuous improvement
10d
Student and Graduate Opportunities Graduate Placement
University of Derby —Kedleston
- £27,547.00 - £32,638.15 a year
- Weekend availability
- Writing skills
- University
- Travel
- Annual leave
- Employee assistance programme
10d

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customer liaison officer jobs near nottingham

Customer Liaison Officer

Network Plus -
Alfreton

Quick apply

Job details

Permanent

Qualifications

Wastewater treatment
Energy and utilities experience
Driving Licence
Management
Stakeholder liaison
Complaint handling
Performance management
Management reporting
Customer interaction
Leadership
Communication skills

Full job description

Description

You will be ultimately responsibility for handling activities as outlined below:

Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.

Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

Effective CARE completion on all projects

80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

Ensure a customer service culture is adopted throughout the teams.

Use initiative, prioritise workload and work unsupervised.

Financial / Operations:

Track customer experience KPI’s and compile monthly & weekly reports.

Customer / Market:

Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score.

Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.

Experience and Qualifications

Key Competencies

Leadership – Act as an Ambassador promoting the Customer minimum standards

Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed

Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs.

Embracing Change - Able to support performance review sessions and drive performance improvement.

Communication - Effective interpersonal skills.

Influencing skills - Able to positively influence customer thinking

Performance Management - Demonstrable experience of exceeding targets/KPI’s.

Innovation and Creative Thinking - Able to adapt to customer needs

Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently

Qualifications/Skills Required

Experience of working in Utilities

Driving Licence

*A successful DBS Check will be required*

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Quick apply

Refine Your Search

customer liaison officer jobs in nottingham

Customer Liaison Officer

Resident Liaison Officer

Payroll Officer

Resident Liaison Officer

Senior Trading Standards Officer

Contractor Supervising Officer

Contractor Supervising Officer

Digital and Systems Support Officer

MBS Release Lead

Contractor Supervising Officer (CSO)

Contractor Supervising Officer

Security Officer Days 40h - Derbion

Student and Graduate Opportunities Graduate Placement

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About Network Plus

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