Support analyst Work, Jobs in Nottingham Ng11 (with Salaries)

Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
12d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- SQL
- Mentoring
- Computer skills
- Free parking
- Sick pay
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Trainee Behaviour Analyst (UKSBA membership eligible)
Positive Support Group Ltd —Nottingham
- £26,226 - £30,600 a year
- Full-time
- Hybrid work
- Applied behaviour analysis
- Experience working with children
- Psychology
- Annual leave
- Employee assistance programme
Quick apply
4h
Junior Data Analyst, Derby
Miniclip —Derby
- SQL
- Analysis skills
Applications Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £39,959 - £48,117 a year
- Full-time
- AI
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
Data Analyst - Sustainability
SC Johnson Professional —Denby
- Full-time
- Hybrid work
- Bachelor's degree
- Free parking
- Annual leave
Finance Analyst
ONYX Insight —Nottingham
- Full-time
- CRM software
- Analysis skills
- Accounting
Quick apply
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Free parking
Quick apply
Customer Insights Analyst
Sinfloro Fragrance and Retail Solutions Ltd —Leicester
- £33,000 - £40,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Flexitime
- Sick pay
Quick apply
Business Intelligence Analyst
Xylem —Nottingham
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
Data Analyst II
ENSEK —Nottingham
- Hybrid work
- SQL
- Analysis skills
- Annual leave
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Payroll Analyst
MHR INTERNATIONAL UK LIMITED —Ruddington
- Communication skills
- Employee discount
- Referral programme
Lead Debt Recovery Performance Analyst
Equifax —Nottingham
- Full-time
- Google Suite
- Databases
- Maths
- Sick pay
Senior Analyst
Specsavers —Nottingham
- Up to £36,000 a year
- Full-time
- Analysis skills
Financial Analyst
Sterlyn Limited —Leicester
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Data analysis skills
Quick apply
Collections Analyst
Culina Group —Risley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d

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Support Analyst

KERRIDGE COMMERCIAL SYSTEMS CORP -
Nottingham

Quick apply

Job details

Permanent | Full-time
12 days ago

Qualifications

Technical troubleshooting
Crystal Reports
Sage
ERP software
Case record updates
Customer support
Customer interaction
Application support
Communication skills

Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Klipboard is a market leader in the development and provision of rental industry software
Support Analyst role provides business-to-business software application support
Working in a global team supporting Klipboard products as well as databases and reporting tools
Communicating via multiple media – phone, e-mail, chat
Creating documentation and delivering customer training where required
Hybrid role – 40% home and 60% office based, potential for limited travel to customer sites
Covering support hours between 8am and 10pm on a rota basis

Key Responsibilities:

Your responsibilities include but are not exclusive to:
- Deliver a first-class service to our customers
  - Answer questions and troubleshoot issues quickly and efficiently.
  - Provision of high-quality updates to customers on a regular basis.
  - Correctly set the customers’ expectations.
  - Deliver on promises
- Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
- Proactive management of assigned cases
- Maintain excellent quality of cases with detailed notes
- Always display a positive and can-do attitude
- Identify solutions and preventative measures to improve the customer’s experience
- Ensure all cases are progressed in line with Klipboard Rental SLA’s.
- Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.

Skills, Knowledge and Experience:

Essential

Good IT skills with significant experience in a similar application support role
Knowledge of ERP or business IT systems
Experience of supporting applications with MS SQL databases, including script/query writing
Always display a “customer first" attitude
Ability to work under pressure in a fast-paced environment
Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
Ability to troubleshoot effectively and strive for first time resolution of issues.

Desirable

Knowledge of Crystal Reports
Knowledge of Sage Accounting Solutions
Appreciation for all products and services in the Klipboard offering
Experience in the Rentals industry

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

#LI-Hybrid

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Refine Your Search

support analyst jobs in nottingham ng11

Support Analyst

2nd Line Support Analyst

Application Support Analyst (Nights)

ERP Support Analyst

Trainee Behaviour Analyst (UKSBA membership eligible)

Junior Data Analyst, Derby

Applications Analyst

Senior ERP Support Analyst

Data Analyst - Sustainability

Finance Analyst

Service Desk Coordinator

Customer Insights Analyst

Business Intelligence Analyst

Data Analyst II

Desktop Support Analyst - Derby

Payroll Analyst

Lead Debt Recovery Performance Analyst

Senior Analyst

Financial Analyst

Collections Analyst

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