Emr Work, Jobs in Nottingham Ng2 (with Salaries)

Customer Service Officer
East Midlands Railway —Leicester
- £26,968.12 - £29,964.58 a year
- Weekend availability
- Employee discount
1d
Medical Records Officer (Bank)
Circle Health Group —Nottingham
- £12.79 an hour
- Part-time
- Hospital
- Administrative experience
- Organisational skills
- Annual leave
Weighbridge Administrator
EMR Group —Derby
- Full-time
- IT
- Annual leave
Quick apply
3d
General Yard Operative
EMR UK —Derby
- IT
- Annual leave
Weighbridge Administrator
EMR UK —Derby
- IT
- Annual leave
Lead Information Security Analyst
East Midlands Railway —Derby
- £55,000 a year
- Communication skills
- Annual leave
- Employee discount
9d
Cashier
EMR UK —Alfreton
- IT
- Office experience
- Annual leave
Senior Internal Communications Business Partner
East Midlands Railway —Derby
- £40,000 a year
- Hybrid work
- English
- Microsoft Office
- Employee discount
- Flexible schedule
2d
Duty Fleet Planner
East Midlands Railway —Derby
- £47,025 a year
- Night shift
- Engineering
- Maintenance
- Microsoft Office
- Employee discount
2d
Head of Occupational Health & Wellbeing
East Midlands Railway —Derby
- £75,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
3d
Fleet Contracts and Warranty Manager
East Midlands Railway —Derby
- £41,060 a year
- Hybrid work
- IT
- Employee discount
12d
Stations Governance & Assurance Manager
East Midlands Railway —Derby
- £47,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Senior Engineer
Phenna Group —Melbourne
- Full-time
- In-person
- Communication skills

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Customer Service Officer

East Midlands Railway -
Leicester

Apply Now

Job details

Permanent
£26,968.12 - £29,964.58 a year
1 day ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Full job description

Customer Service Officer – Leicester Station

Make a difference every day with East Midlands Railway

At East Midlands Railway (EMR), we're proud to be One Team. Every day, our people help keep customers moving safely, reliably, and comfortably across the East Midlands and beyond.

With over 2,600 colleagues, we're passionate about delivering great service, doing the right thing, and creating a railway that puts customers at the heart of everything we do. Our Customer Service Officers play a vital role in making that happen.

Ten times accredited as a Top Employer and Gold accredited under the Inclusive Employers Standard, we're committed to creating a workplace where everyone feels valued, supported and empowered to be themselves.

Are you someone who enjoys helping people and making a positive impact?

We're looking for future Customer Service Officers to join our team at Leicester Station.

This is a varied and rewarding role where no two days are the same. You'll be the friendly face customers see when they arrive at the station, providing information, support and reassurance, while also helping to ensure trains are dispatched safely and services run smoothly.

Whether you're assisting a customer who needs extra support, providing travel information during disruption, or helping dispatch a train safely from the platform, you'll make a real difference to our customers' journeys.

What you'll be doing

As a Customer Service Officer, you'll:

Safely and efficiently dispatch trains from the platform
Welcome customers and help them navigate the station
Provide travel information and guidance during service disruption
Support customers requiring additional assistance, including vulnerable passengers
Carry out station safety and security checks
Be a visible and approachable presence throughout the station
Work closely with colleagues to deliver a safe, reliable and welcoming environment
Represent EMR positively by delivering outstanding customer service every day

What we're looking for

You don't need previous railway experience – we'll provide all the training you need.

We're looking for people who:

Enjoy working with customers and helping others
Communicate confidently and clearly
Remain calm and professional under pressure
Take initiative and can think on their feet
Enjoy working as part of a team
Have a positive, can-do attitude
Are committed to delivering safe and excellent customer service

Your working pattern

This role operates on a shift-based rota covering early mornings, evenings, weekends and bank holidays.
Flexibility is important, but your roster will be provided in advance to help you plan your work-life balance.

Training and safety

Customer Service Officer is a safety-critical role.
As part of the recruitment process, you'll be required to complete a safety medical assessment, including drugs and alcohol screening and colour vision testing.
Don't worry – we'll support you through every stage of the process.
You'll receive comprehensive training through a combination of classroom learning and on-the-job mentoring to ensure you feel confident and prepared for the role.

What we offer

In return, you'll receive:

Competitive salary
Defined benefit pension scheme
Free leisure travel on the EMR network and with Abellio and LNER
75% discount on national leisure travel for you and your eligible dependants
Friends and family discounts on EMR services
Employee benefits and wellbeing support
Excellent training and career development opportunities

Information Session:

Want to learn more before applying?
Join our online Information Session on Microsoft Teams, where we'll provide an overview of the role, explain the shift patterns, discuss expectations, and answer any questions you may have.
Date: Thursday 18 June
Time: 5:00pm

Please register your interest using the link below by 17 June. Please note that registering for the information session is not an application for the role.

Customer Service Officer Information Session – Register Here Leicester Customer Service Officer Information Session – Fill in form

How to apply

Apply Now

Refine Your Search

emr jobs in nottingham ng2

Customer Service Officer

Medical Records Officer (Bank)

Weighbridge Administrator

General Yard Operative

Weighbridge Administrator

Lead Information Security Analyst

Cashier

Senior Internal Communications Business Partner

Duty Fleet Planner

Head of Occupational Health & Wellbeing

Fleet Contracts and Warranty Manager

Stations Governance & Assurance Manager

Senior Engineer

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