It manager Work, Jobs in Nuneaton, War (with Salaries)

IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
IT Manager
Premier UK Events Ltd —Leicester
- £40,000 - £45,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
17h
IT Manager
ID Logistics & Transport Ltd —Rugby
- £42,000 - £45,000 a year
- Full-time
- ERP systems
- In-person
Quick apply
13d
Senior Manager, Operational Technology
Saputo Inc. —Nuneaton
- Full-time
- Leadership
- Free parking
- Employee discount
Incident Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
7d
Senior IT Vendor Manager
NFU Mutual —Stratford-upon-Avon
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Employee discount
8d
IT Networking Team Leader
Voyage Care —Lichfield
- Up to £65,000 a year
- Hybrid work
- Azure
- Computer networking
- Leadership
6d
Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
14d
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Project management
- Agile
- IT
ICT Performance Officer
Warwickshire County Council —Warwick
- £48,226 - £50,269 a year
- Full-time
- English
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
1d
Head of IT
GT Stewart Limited —Birmingham
- £53,000 - £55,000 a year
- Hybrid work
- IT
- Leadership
- Communication skills
Quick apply
2d
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
1d
Head of Technology Operations
InfoCore Systems Global Technology Services Ltd —Birmingham
- £8,500 - £12,500 a month
- Full-time
- Computer Science
- Computer networking
- IT
- Bereavement leave
- Referral programme
Quick apply
5d
IT Audit Manager
Menzies LLP —Birmingham
- Full-time
- IT
IT Infrastructure and Operations Manager
Tilbury Douglas —Birmingham
- Full-time
- Azure
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
IT Director – UK
Tony Gee and Partners LLP —Birmingham
- Hybrid work
- Computer Science
- IT
- Leadership
- Annual leave
- Employee assistance programme
IT Programme Manager
Culina Group —Lutterworth
- Full-time
- Computer Science
- DevOps
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
Quick apply
16h
Senior MarTech Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- APIs
- Marketing
- Employee discount
6d
Technical Team Leader - Networks
M Group —Coventry
- Microsoft Outlook
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
3d

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IT Incident and Problem Manager

Holland & Barrett -
Nuneaton

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Presentation skills
Continuous improvement
ITIL
Relationship management
IT
Problem management
Root cause analysis
Communication skills

Full job description

Division:

Technology
City:

Nuneaton
Country:

UK
Job Type:

Full Time
Number of Hours:

37.5
Contract Type:

Permanent
Closing Date:

11 June 2026

About the role:

At Holland & Barrett, we're transforming how technology supports our colleagues, customers and operations across Europe's leading health and wellness retailer.

We're looking for an IT Incident & Problem Manager to lead a critical function at the heart of our IT Operations team. You'll play a key role in reducing service disruption, improving operational resilience and helping teams respond quickly and effectively when incidents happen.

This is an opportunity to lead a high-performing team, influence service improvements across the organisation and shape how we manage major incidents in a fast-paced, evolving technology environment.

Location & working arrangement

London or Nuneaton, UK | Full Time

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London or Nuneaton for a minimum of 2 days per week.

What you'll be doing

Leading the end-to-end Major Incident and Problem Management function across IT Operations
Driving rapid service restoration and minimising business impact during high-severity incidents
Chairing major incident calls, coordinating resolver teams and managing escalations
Acting as the key liaison between IT and business stakeholders during incidents, providing clear and timely communication
Owning root cause analysis, preventative actions and permanent fixes to reduce repeat incidents
Reviewing and improving incident and problem management processes in line with ITIL best practice
Producing Major Incident Reviews and governance reporting for operational and executive stakeholders
Monitoring trends, analysing performance metrics and driving service improvement initiatives
Managing supplier and vendor engagement during incidents and recovery activities
Supporting operational resilience through out-of-hours standby and on-call support on a rota basis

Key requirements:

What you'll bring

Strong experience leading IT Incident and Problem Management within a complex IT environment
Demonstrable experience operating within an ITIL service management framework
Experience leading high-pressure incident recovery and coordinating cross-functional teams
A strong understanding of root cause analysis, service improvement and operational governance
Excellent stakeholder communication and relationship management skills
Confidence presenting reports, trends and recommendations to senior stakeholders
Broad technical understanding across infrastructure and application environments
Experience driving process consistency, operational maturity and continuous improvement
Personal resilience and the ability to lead calmly and effectively in fast-paced situations
ITIL v3 or v4 accreditation is desirable

What we offer:

Benefits

33 days holiday, including bank holidays
Holiday purchase scheme
Private medical insurance – single cover
24/7 Virtual GP access
Annual free at-home health testing kit (after 6 months' service)
Workplace pension with 5% employer contribution
Life assurance (2x salary, after 6 months' service)
Annual Bonus (subject to company and individual performance) up to 20%
£50 colleague product allowance on Holland & Barrett products (after 6 months' service)
25% colleague discount, available in store and online, with free delivery on online orders
Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
Cycle to Work scheme
Access to cashback and discounts from a wide range of retailers
Access to our Employee Assistance Programme and Mental Health First Aiders whenever you need support

About Holland & Barrett

For over 150 years, Holland & Barrett has supported people on their wellness journeys through trusted products, expert advice and personalised support. Today, we're Europe's leading health and wellness retailer, helping millions of customers make healthier choices every day.

We're building a business where every body feels supported, empowered and able to thrive.

Inclusion & accessibility statement

At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know — we'll be happy to help.

#LI-Hybrid
#LI-CM1

Apply Now

Refine Your Search

it manager jobs in nuneaton, war

IT Incident and Problem Manager

IT Manager

IT Manager

Senior Manager, Operational Technology

Incident Manager

Senior IT Vendor Manager

IT Networking Team Leader

Major Incident Capability Manager

IT Project Manager

ICT Performance Officer

Head of IT

Service Delivery Manager

Head of Technology Operations

IT Audit Manager

IT Infrastructure and Operations Manager

IT Director – UK

IT Programme Manager

Helpdesk Team Manager

Senior MarTech Manager

Technical Team Leader - Networks

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