Incident manager Work, Jobs in Nuneaton Cv11 (with Salaries)

IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
8d
Fleet Manager
BELFOR UK Ltd —Tamworth
- £52,000 - £55,000 a year
- Full-time
- Travel
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
Area Driver Manager (New Street)
WM Trains —Birmingham
- £88,497 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance programme
1d
Police Staff Investigation Officer- (PPU-Coventry)
West Midlands Police —Coventry
- Full-time
7h
Operations Manager (Operational)
Twycross Zoo —Atherstone
- £30,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
13d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Transferee and Re-Joiner Police Inspector - Force Incident Manager
British Transport Police —Birmingham
- Management
- IT
- Negotiation
Quick apply
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
Quick apply
Senior Manager, Operational Technology
Saputo Inc. —Nuneaton
- Full-time
- Leadership
- Free parking
- Employee discount
Health & Safety Manager
Wrights of Twycross Ltd —Atherstone
- £750 - £1,000 a week
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
7d
IT Service Manager
NFU Mutual —Stratford-upon-Avon
- Up to £60,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
- Annual leave
- Employee discount
1d
Warehouse Manager
JD.COM INTERNATIONAL UK LTD —Coventry
- Warehouse experience
- Leadership
Quick apply
6h
Depot Supervisor - Traffic Management
Chevron Traffic Management —Nuneaton
- Microsoft Office
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
10d
Health and Safety Manager
The Cotswold Company Ltd —Lichfield
- Full-time
- Management
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Shift Manager
Moonpig Group —Tamworth
- Continuous improvement
- Quality control
- Employee discount
- Flexible schedule
QHSE Manager
Building & Maintenance Services Ltd —Lutterworth
- £28,673.40 - £59,459.81 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
Quick apply
8d
Site Manager
ASD Build Limited —Birmingham
- £60,000 - £65,000 a year
- Management
- Computer literacy
- First Aid Certification
Quick apply
14h
Out of Hours Concierge
The Housing Network —Coventry
- £32,400 a year
- 12 hour shift
- First Aid Certification
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
1d

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IT Incident and Problem Manager

Holland & Barrett -
Nuneaton

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Presentation skills
Continuous improvement
ITIL
Relationship management
IT
Problem management
Root cause analysis
Communication skills

Full job description

Division:

Technology
City:

Nuneaton
Country:

UK
Job Type:

Full Time
Number of Hours:

37.5
Contract Type:

Permanent
Closing Date:

11 June 2026

About the role:

At Holland & Barrett, we're transforming how technology supports our colleagues, customers and operations across Europe's leading health and wellness retailer.

We're looking for an IT Incident & Problem Manager to lead a critical function at the heart of our IT Operations team. You'll play a key role in reducing service disruption, improving operational resilience and helping teams respond quickly and effectively when incidents happen.

This is an opportunity to lead a high-performing team, influence service improvements across the organisation and shape how we manage major incidents in a fast-paced, evolving technology environment.

Location & working arrangement

London or Nuneaton, UK | Full Time

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London or Nuneaton for a minimum of 2 days per week.

What you'll be doing

Leading the end-to-end Major Incident and Problem Management function across IT Operations
Driving rapid service restoration and minimising business impact during high-severity incidents
Chairing major incident calls, coordinating resolver teams and managing escalations
Acting as the key liaison between IT and business stakeholders during incidents, providing clear and timely communication
Owning root cause analysis, preventative actions and permanent fixes to reduce repeat incidents
Reviewing and improving incident and problem management processes in line with ITIL best practice
Producing Major Incident Reviews and governance reporting for operational and executive stakeholders
Monitoring trends, analysing performance metrics and driving service improvement initiatives
Managing supplier and vendor engagement during incidents and recovery activities
Supporting operational resilience through out-of-hours standby and on-call support on a rota basis

Key requirements:

What you'll bring

Strong experience leading IT Incident and Problem Management within a complex IT environment
Demonstrable experience operating within an ITIL service management framework
Experience leading high-pressure incident recovery and coordinating cross-functional teams
A strong understanding of root cause analysis, service improvement and operational governance
Excellent stakeholder communication and relationship management skills
Confidence presenting reports, trends and recommendations to senior stakeholders
Broad technical understanding across infrastructure and application environments
Experience driving process consistency, operational maturity and continuous improvement
Personal resilience and the ability to lead calmly and effectively in fast-paced situations
ITIL v3 or v4 accreditation is desirable

What we offer:

Benefits

33 days holiday, including bank holidays
Holiday purchase scheme
Private medical insurance – single cover
24/7 Virtual GP access
Annual free at-home health testing kit (after 6 months' service)
Workplace pension with 5% employer contribution
Life assurance (2x salary, after 6 months' service)
Annual Bonus (subject to company and individual performance) up to 20%
£50 colleague product allowance on Holland & Barrett products (after 6 months' service)
25% colleague discount, available in store and online
Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
Cycle to Work scheme
Access to cashback and discounts from a wide range of retailers
Access to our Employee Assistance Programme and Mental Health First Aiders whenever you need support

About Holland & Barrett

For over 150 years, Holland & Barrett has supported people on their wellness journeys through trusted products, expert advice and personalised support. Today, we're Europe's leading health and wellness retailer, helping millions of customers make healthier choices every day.

We're building a business where every body feels supported, empowered and able to thrive.

Inclusion & accessibility statement

At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know — we'll be happy to help.

#LI-Hybrid
#LI-CM1

Apply Now

Refine Your Search

incident manager jobs in nuneaton cv11

IT Incident and Problem Manager

Service Delivery Manager

Fleet Manager

Area Driver Manager (New Street)

Police Staff Investigation Officer- (PPU-Coventry)

Operations Manager (Operational)

Hygiene Manager

Transferee and Re-Joiner Police Inspector - Force Incident Manager

Service Delivery Manager

Senior Manager, Operational Technology

Health & Safety Manager

Service Delivery Manager

IT Service Manager

Warehouse Manager

Depot Supervisor - Traffic Management

Health and Safety Manager

Shift Manager

QHSE Manager

Site Manager

Out of Hours Concierge

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