Company Description
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our vision – we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
-
Think without limits – Think, think fast, think fearlessly
-
Own it and back yourself - Own the basics, own your role and own the results
-
Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
At Frasers Group, our Maintenance Engineering team keeps the operation running in real time.
We’re looking for a Support Technician to join the team. This is an entry route into engineering where you’ll contribute from day one, working on live automation with experienced technicians around you, people who will step in when it matters, but also expect you to step up. You’ll be working on high-volume, automated systems, conveyors, sortation, and storage technology operating at scale.
What you'll be doing:
Responding When It Matters
-
Provide front-line support on live equipment, working alongside Maintenance Technicians during breakdowns.
-
When a conveyor or sorter stops, respond quickly, follow direction, and play your part in getting the system back online.
-
Build confidence working both independently on smaller issues and as part of a team during larger faults.
Building Engineering Capability Through Action
-
Carry out planned inspections and preventative maintenance alongside our Maintenance Technicians, understanding how to spot wear, misalignment, or early signs of failure.
-
Support repairs on mechanical and electrical systems, developing practical, hands-on skills every shift.
-
Take ownership of your learning.
Staying Close to the Operation
-
Monitor equipment performance on the ground, not from a distance. You'll be listening, watching, and spotting issues early.
-
Call out problems clearly and early, especially when something doesn’t look right.
Safety Under Real Conditions
-
Work safely in high-risk environments including height and confined spaces
-
Follow processes properly, even under time pressure.
Accountability & Team Delivery
-
Log all activity accurately in CMMS.
-
Back the team during live issues.
-
Support new equipment installs and system upgrades as the site continues to scale.
Qualifications
What we’re looking for
Mindset over background:
-
A genuine interest in engineering and how systems work under pressure.
-
Comfortable in a hands-on, physical role where no two shifts are the same.
-
Someone who stays calm when equipment stops and focuses on the fix.
-
Communicates clearly on the shop floor, especially during live issues.
-
Willing to learn quickly, take feedback, and apply it immediately
Desirable (not essential)
-
A qualification in Mechanical or Electrical Engineering.
-
Experience in a maintenance, production, or operational environment.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate a further interview stage with the Hiring Manager.
