1st line support Work, Jobs in Ockendon, Ess (with Salaries)

Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- English
- Free parking
Quick apply
3d
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
3d
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Communication skills
Quick apply
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
8d
IS Support Analyst - 1st Line
Trowers & Hamlins —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
15h
1st Line Network Technician
Exponential-e —London
- Phone etiquette
- Communication skills
- Referral programme
Quick apply
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
14d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
1st/2nd Line Support Engineer
Technology Transformation Group —London
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
Quick apply
3d
1st Line IT Support Technician
London Womens Clinic —London
- £22,500 - £23,500 a year
- Part-time
- Computer literacy
- Health & wellbeing programme
- Annual leave
Quick apply
6d
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £39,000 a year
- Temporary
- No experience needed
- English
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
6d
IT Support Engineer (1st and 2nd Line Support)
SMG Business Solutions Ltd —East London
- From £28,000 a year
- Full-time
- Travel
- In-person
- Sick pay
Quick apply
3d
Analyst - Client Onboarding KYC
MUFG —London
- Full-time
- Communication skills
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Travel
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Travel
- Computer networking
- Annual leave
Quick apply
Service Desk Analyst (1st line) - Onsite
Wanstor —London
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
14h
Research Support Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
1d

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Junior IT Support Engineer – MSP Helpdesk - Full Time

Eipsys Limited
Chelmsford

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
3 days ago

Benefits

Free parking
Casual dress
Employee mentoring programme
Company pension
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Google Suite
TCP
Driving Licence
Microsoft Outlook
User account provisioning
LAN
Ticket management
English
Network infrastructure
User account management
Firewall
Analysis skills
IT permissions management
Computer hardware
Network support
IP networking
Customer support
Microsoft Outlook Calendar
BTEC
Communication skills
A Level
Active Directory
CompTIA A+
Identity & access management
Information Technology

Full job description

About Eipsys

Eipsys is a friendly, close knit MSP based in Braintree, supporting businesses across the UK. We are a small team where everyone knows each other, and we work as a team.

Joining our team you will get real variety from day one, direct access to senior engineers who will take the time to teach you, and the chance for you to make a visible difference. You will see how the whole business works, be trusted with real responsibility early, and have a clear path to grow as we grow.

The Role

We are looking for a Junior IT Support Engineer to join our small, supportive help desk team. Ideally you will have around 1 year's experience in an IT support role and be ready to build on that foundation, answering client calls, working tickets, and stepping up into more complex 1st and 2nd line work with senior engineers alongside you to mentor and guide you.

If you are eager to learn, comfortable talking to people, and love the idea of variety across lots of different clients and technologies, we would love to hear from you.

Responsibilities

Provide first-line technical support via help desk tickets, phone, and remote sessions to clients experiencing IT issues.
Troubleshoot hardware problems related to computers, servers, and peripherals, including desktops, laptops, and network devices.
Assisting senior engineers on more complex Windows and Apple support tasks
Assist in the deployment and management of computer hardware and software updates.
Supporting Microsoft 365 and Google Workspace basics (mail, calendar, Teams, Drive, SharePoint)
Active Directory / Entra ID and Google Admin user administration
Support network infrastructure including computer networking concepts such as TCP/IP, DNS, LAN, VPNs, firewalls, and TCP protocols.
Manage Active Directory accounts, user permissions, and group policies to facilitate user access and security.
Support the configuration and maintenance of network hardware including routers, switches, and firewalls.
Collaborate with senior team members on complex issues requiring analysis skills or specialised knowledge.
Maintain clear documentation of support activities and resolutions for future reference.

Requirements

Ideally around 1 year's experience working in an IT support role
Familiarity with Windows and ideally some exposure to macOS
Working with Microsoft 365 and Google Workspace (GSuite) — Outlook, Teams, Gmail, Drive, Calendar
A genuine interest in IT and a drive to learn quickly
Great communication skills, friendly, patient and clear
Well organised, reliable and happy to ask questions
Full UK driving licence and own transport (helpful for occasional client visits)
Right to work in the UK (no sponsorship)

Nice to have:

IT-related qualifications (CompTIA A+, Microsoft Fundamentals, Google Workspace Administrator, BTEC/college IT courses), or previous customer service experience.

What we offer

Hybrid working after induction and initial training period
Mon–Fri (09:30–18:00) - occasional out of hours for planned projects
Full training and funded certifications - we will invest in you from day one
Hands-on mentoring from engineers with 20+ years' experience
Clear progression path from Junior to 1st/2nd Line and onwards to Senior

Apply now with your CV via Indeed

Pay: £26,000.00-£28,000.00 per year

Benefits:

Casual dress
Company pension
Employee mentoring programme
Free parking
On-site parking

Ability to commute/relocate:

Chelmsford, Essex: reliably commute or plan to relocate before starting work (required)

Application question(s):

You must have at least 12 months experience working in IT Support/Helpdesk Role.

Education:

A-Level or equivalent (required)

Experience:

Working in an IT Support Role: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Location:

Chelmsford, Essex (required)

Work Location: Hybrid remote in Chelmsford

Quick apply

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