Customer service supervisor Work, Jobs in Ockendon, Ess (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Service Supervisor
Wanstead Domestic Appliances —London
- £25,420 - £33,500 a year
- Full-time
- Supervising experience
- Organisational skills
- Computer skills
Quick apply
4d
Sales - Supervisor
New Look —Grays
- Part-time
- Customer service
- Training & development
- Communication skills
6d
Customer Care & Quality Specialist Team Leader
Clarion Housing Group —North London
- £37,854 - £52,051 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Travel
Customer Service Team Leader
Paddy Power —Hornchurch
- From £14.40 an hour
- Part-time
- Customer service
- Employee discount
- Sick pay
Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Team management
- Training & development
- Annual leave
14d
Customer Service Supervisor
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- English
- Supervising experience
- Mentoring
Quick apply
21h
Supervisor
The White Company —Grays
- Mentoring
- Training & development
- Leadership
- Employee discount
Assistant Store Manager
Vision Express —Grays
- Weekend availability
- Team management
- Human resources
- Recruiting
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Assistant Store Manager - Bluewater
Hush Homewear Ltd —Greenhithe
- £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Customer Service Leader
Lutron Electronics Co., Inc —London
- Full-time
- CRM software
- Spanish
- English
Assistant Store Manager
Arabian Oud —Greenhithe
- Full-time
- Customer service
- In-person
- Training & development
- Store discount
- Employee discount
Quick apply
1d
Customer Contact Supervisor (Maternity Cover)
Richemont —London
- Full-time
- Remote
- Continuous improvement
- Training & development
- Phone etiquette
Front Office Supervisor
GSY Hospitality Ltd t/a Great Scotland Yard Hotel —London
- From £28,119 a year
- Full-time
- Computer literacy
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
6d
Assistant Store Manager
Lovisa —Greenhithe
- £26,728 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Supervisor/Assistant Manager
Blink Brow Bar —London
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
- Store discount
- Employee discount
Quick apply
Delivery Station Supervisor
JD.COM INTERNATIONAL UK LTD —London
- Continuous improvement
- Leadership
Quick apply
Aftersales Supervisor
Brayley —Thurrock
- Full-time
- Customer service
- Referral programme
Quick apply
Cafe Team Leader
Tesco UK —London
- £14.12 an hour
- Part-time
- Hospitality
- Sales
- Customer service
10d

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customer service supervisor jobs near ockendon, ess

Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
7 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Process improvement
Internal department liaison
Performance management
Quality assurance
HR sourcing
Staff training
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Rota coordination

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Do you have your own Transport to get yourself to and from work?

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in ockendon, ess

Call Centre Team Leader

Customer Service Supervisor

Sales - Supervisor

Customer Care & Quality Specialist Team Leader

Customer Service Team Leader

Customer Service Supervisor

Customer Service Supervisor

Supervisor

Assistant Store Manager

Team Leader Tenancy Support Service

Assistant Store Manager - Bluewater

Customer Service Leader

Assistant Store Manager

Customer Contact Supervisor (Maternity Cover)

Front Office Supervisor

Assistant Store Manager

Supervisor/Assistant Manager

Delivery Station Supervisor

Aftersales Supervisor

Cafe Team Leader

I want to receive the latest job alerts for customer service supervisor in ockendon, ess

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