Director of customer service Work, Jobs in Ockendon, Ess (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Service
WSET —London
- £55,000 - £65,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
2d
Director of Strategic Operations
Maya Strategic Solutions Ltd —London
- £94,654 - £160,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
2d
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
2d
Director of Operations
Clarins —Harlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Inventory control
- Computer literacy
- Employee assistance programme
- Employee discount
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Leadership
- Analytics
- Employee discount
Director, Customer Success – KFC Europe
Yum! Brands —London
- £115,129 - £143,965 a year
- Spanish
- English
- Analytics
Digital /E-commerce Transformation Director - Contract role
Project Blackbook —London
- £500 - £800 a day
- Hybrid work
Quick apply
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Organisational skills
- AI
- Leadership
- Annual leave
- Work from home
Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
2d
Client Services Director
Portico Corporate Reception Management —London
- Full-time
- Business development
- Continuous improvement
- Contracts
- Annual leave
- Life insurance
Quick apply
9d
Customer Experience Director
JLL —London
- Continuous improvement
- Team management
- Mentoring
Head of Customer Value
Omnea —London
- Full-time
- Hybrid work
- Leadership
Customer Success Director
Sapiens —London
- Full-time
- Hybrid work
- Communication skills
4d
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Management
- Continuous improvement
- Mentoring
Quick apply
Head of Digital
1st Formations —London
- £90,000 - £120,000 a year
- Full-time
- Hybrid work
- Analytics
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

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director of customer service jobs near ockendon, ess

Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

director of customer service jobs in ockendon, ess

Head of Customer Experience

Head of Customer Service

Director of Strategic Operations

Head of Customer Service Experience (18-months)

Director of Operations

Head of Customer Value

Director, Customer Success – KFC Europe

Digital /E-commerce Transformation Director - Contract role

D2C Head of Customer Experience

Head of Claims

Director of Customer Success

Research Manager/Associate Director - Client Success - Channel Performance

Regional Head of Housing Services

Client Services Director

Customer Experience Director

Head of Customer Value

Customer Success Director

Customer Experience Director

Head of Digital

Global Managing Director - Consumer

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