customer specialist Work, Jobs in ockendon (with Salaries)

Customer Support & Order Coordinator | Mon-Fri
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- Up to £30,030 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
Special Investigations Manager - Claims Fraud
Hiscox —London
- Full-time
- Hybrid work
Risk Officer
Hiscox —London
- Full-time
- Hybrid work
- Accounting
- Financial services
People Services Specialist
Arcus FM —Upminster
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
9d
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Brentwood
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Service Specialist
DSV —Purfleet
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
3d
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Sales Representative
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Free parking
Quick apply
Customer Experience Specialist (Automotive)
Percepta —Basildon
- £27,275 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
12d
Administrative Assistant/Receptionist
Mid and South Essex NHS Foundation Trust —Basildon
- £25,760 a year
- Full-time
- Customer service
- Communication skills
2d
Wellness Specialist
Boots —West Thurrock
- Part-time
- Sales
- Communication skills
3d
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
4d
Sales Assistant - UNIQLO Bluewater
Fast Retailing —Dartford
- £13.45 an hour
- Part-time
- Customer service
- Employee discount
3d
Junior Service Manager
Mid and South Essex NHS Foundation Trust —Basildon
- £32,073 a year
- Part-time
- Leadership
3d
Contact and Advice Centre Advisor
Chartered Trading Standards Institute —Basildon
- From £28,665 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
21h
Library Assistant
Mid and South Essex NHS Foundation Trust —Chelmsford
- £25,760 a year
- Full-time
- Customer service
- Organisational skills
2d
Customer Support Specialist (UK-Slick)
DaySmart Software —London
- £25,000 - £300,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
3d
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Rehbilitation Specialist
Nuffield Health —Romford
- Up to £28,830 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply

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Customer Support & Order Coordinator | Mon-Fri

BUILDING MATERIALS WHOLESALE LTD -
West Thurrock

Quick apply

Job details

Permanent | Full-time
Up to £30,030 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Xero
HubSpot
Communication skills

Full job description

Mon-Fri, 8:00am-5:00pm
Full-time, Permanent

This is not a standard customer service role.

You'll be joining Brick Wholesale - one of the UK's leading online brick suppliers, selling to trade customers and developers nationwide. Bricks are a more complex product than most - different types, formats, suppliers, lead times, and delivery constraints - which means this role is a genuine mix of customer support, order management, logistics coordination, and problem-solving.

You'll own the full order journey from start to finish. That means processing orders, selecting the right suppliers, coordinating deliveries, resolving issues, and handling after-sales - all running simultaneously, every day.

The store opens at 8:00 am sharp. We expect everyone to be at their desk and ready before the doors open.

What You'll Be Doing:

Responding to customer post-sale enquiries - delivery updates, ETAs, order changes
Processing sales orders, purchase orders, and credit notes
Selecting the most suitable brick suppliers based on price, availability, and lead time
Coordinating deliveries and solving logistical challenges - access restrictions, timing, failed deliveries
Liaising with suppliers to manage orders and chase ETAs
Handling customer complaints - late, wrong, or damaged deliveries
Amending orders when customers request changes after purchase
Replying to customer reviews
Assisting with supplier invoice discrepancies
Maintaining accurate records across all systems

Order volume: 5–15 per day. Low volume - but each order involves real decision-making, supplier selection, and coordination. This is not a processing role.

What We're Looking For:

Clear, professional written and verbal communication
Strong organisation - you stay on top of multiple tasks without dropping things
Comfortable with numbers - pricing, supplier costs, credit notes
Confident across systems - you use tools to stay organised, not avoid them
Self-directed - you manage your own workload without constant direction
Calm under pressure - when priorities shift, you adapt rather than freeze
Ownership mindset - you see something through to resolution, not to the next person's desk.

Systems You'll Use Daily:

HubSpot (CRM)
Monday.com (workflow management)
Xero (accounting)

Confidence across multiple systems is non-negotiable. You don't need to know these tools on day one - but you need to pick them up quickly and use them properly.

This Role Is Not For You If:

You prefer highly repetitive tasks or step-by-step instructions for everything
You rely on close supervision to stay on track
You're uncomfortable working across multiple systems simultaneously
You find it difficult to adapt when priorities change mid-day
You left your last role because there was no growth opportunity, without being able to explain what you did to pursue it yourself.

What We Offer:

£30,030 salary
28 days holiday including bank holidays
Extra day off on your birthday
Company pension
Free on-site parking
Structured onboarding on our systems and products
Monday to Friday - no weekends
A direct, down-to-earth team in a fast-growing business

About Us:

We're Building Materials Wholesale - a fast-growing group of specialist online stores supplying building materials across the UK. Brick Wholesale is our dedicated brick store, supplying trade customers and developers with a wide range of bricks, blocks, and associated products at competitive wholesale prices through an online-first model backed by a hands-on support team.

Pay: Up to £30,030.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer specialist jobs in ockendon

Customer Support & Order Coordinator | Mon-Fri

Special Investigations Manager - Claims Fraud

Risk Officer

People Services Specialist

Scheduling Team Member / Administrator

Customer Service Specialist

Customer Support Coordinator – Available NOW!

Sales Representative

Customer Experience Specialist (Automotive)

Administrative Assistant/Receptionist

Wellness Specialist

Trainee Customer Resolutions Advisor

Sales Assistant - UNIQLO Bluewater

Junior Service Manager

Contact and Advice Centre Advisor

Library Assistant

Customer Support Specialist (UK-Slick)

Customer Operations Specialist

Rehbilitation Specialist

Income Collection Officer

I want to receive the latest job alerts for customer specialist in ockendon

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