Claims lead Work, Jobs in Ockham, Sry (with Salaries)

Customer Service Assistant
A.L.O.B Ltd —Send
- £30,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Free parking
Quick apply
6d
Claims Fraud Team Lead
marshmallow —London
- Full-time
- Hybrid work
- Team management
- Recruiting
- Leadership
Contracts Lead
Gatwick Airport Limited —Gatwick Airport
- From £98,000 a year
- Hybrid work
- No degree
- Conflict management
- Contracts
- Free parking
Standards and Excellence Coordinator
M Group —West Byfleet
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Technical Claims Lead
Markel International Services Ltd —London
- Mentoring
- Training & development
- Annual leave
Quick apply
Claims Operations Lead
The Fidelis Partnership —London
- Full-time
- Travel
- Communication skills
- Time management
Application Manager
Veterinary Medicines Directorate —New Haw
- £38,795 a year
- Part-time
- Microsoft Outlook
- Customer service
- Data analysis skills
- Free parking
- Annual leave
9h
Operations Manager
Veterinary Medicines Directorate —New Haw
- £38,795 a year
- Part-time
- Microsoft Outlook
- Databases
- Analysis skills
- Free parking
- Annual leave
14d
Customer Service Representative (CSR) – Video Assessments Hub
Ingeus —London
- £28,860 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Administrative experience
Quick apply
11h
Cyber Claims Lead
Aon Corporation —London
- Hybrid work
- Microsoft Word
Chargeback & Payments Coordinator
Zego —London
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
Quick apply
13d
Claims Specialist
Aon Corporation —Redhill
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
13d
Technical Claims Lead - Financial Lines
Claims Recruitment Services —London
- Hybrid work
- Communication skills
Claims TPA Oversight Lead
Everest Group, Ltd. —London
- Full-time
- Data analysis skills
- No degree
- Communication skills
Property & Development Lead
Yum! Brands —Woking
- Hospitality
- Management
- Quick service & fast food restaurant
- Employee discount
- Gym membership
VP, Global Claims Transformation Initiative Lead
Chubb —London
- PMP
- Engineering
- Analysis skills
Central Support Lead
Musgrave —London
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
3d
Insurance Lead
Johnson Matthey —London
- Full-time
- Travel
- Communication skills
- Employee discount
Claims Handler
Gallagher —London
- Microsoft Word
- Employee stock purchase plan
- Life insurance

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Customer Service Assistant

A.L.O.B Ltd
Send

Quick apply

Job details

Graduate | Full-time
£30,000 a year
6 days ago

Benefits

Free parking
On-site parking

Qualifications

Live chat
CRM software
Google Suite
Sales support
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Microsoft Office Suite
Complaint handling
Microsoft Office
Data entry
Customer interaction
Communication skills
Supply chain customer service
A Level

Full job description

Role Overview

The Customer Service Assistant serves as the first point of contact for customers, providing support via phone, email, and chat. You’ll help resolve enquiries, process orders, and ensure a seamless customer experience that upholds our company’s reputation for excellence for our 3 Brands: Ram Rugby, Ram Cricket & Uber Games. This role will support the Sales & Operations team by handling customers' queries and issues professionally, accurately, and promptly whilst maintaining a friendly, personal and individual approach.

Reporting To: Head of Operations

Key responsibilities

1. Responsible for managing the customer’s experience which includes:

a. Respond promptly and courteously to customer inquiries across multiple channels (phone, email, live chat). Judging the best way to resolve the query, ensuring the customer is happy but also considering the business impact of each decision.

b. Assist customers with product/service questions, order placement, returns, and billing issues.

c. Follow up with customers to ensure their issues are resolved and they’re satisfied with the outcome.

d. Accurately enter and update customer information in the CRM system.

e. Log all issues and report on all areas to ensure Customer feedback loops lead to improvement

f. Dealing with all returned items, contacting customers where necessary and processing either replacement or refund and maintaining a log.

g. Escalate complex or unresolved issues to Head of Operations or management.

h. Liaising with the team at the 3PL warehouse and maintaining good communication to ensure smooth running of deliveries and logging claims when necessary.

i. Chase factories and update customers chasing PO products.

2. Meet or exceed individual and team performance metrics (response time, resolution rate, customer satisfaction).

3. Monitoring online & social channels and responding appropriately.

4. Work as part of the wider team providing additional cover as and when needed.

Key Requirements

· Great Communication: Clear, empathetic verbal and written communication skills.

· Problem-Solving: Ability to analyse issues, think critically, and propose effective solutions.

· Technical Proficiency: Comfortable using CRM tools, ticketing systems, and basic office software (e.g., MS Office or Google Workspace).

· Time Management: Organise tasks effectively to handle high volumes of inquiries without sacrificing quality.

· Teamwork: Collaborative mindset and willingness to support colleagues. Demonstrable experience of working with small teams.

· Adaptability: Ability to handle change and multitask in a fast-paced environment.

· Attention to Detail: Accurate data entry and careful documentation of customer interactions.

· Education: Strong A-Level results

· Located in commuting distance to Surrey office

Nice to have ‘s

· Passion and Interest in Sports & Games - particularly Rugby and Cricket

Job Types: Full-time, Graduate

Pay: £30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

claims lead jobs in ockham, sry

Customer Service Assistant

Claims Fraud Team Lead

Contracts Lead

Standards and Excellence Coordinator

Head of Claims

Technical Claims Lead

Claims Operations Lead

Application Manager

Operations Manager

Customer Service Representative (CSR) – Video Assessments Hub

Cyber Claims Lead

Chargeback & Payments Coordinator

Claims Specialist

Technical Claims Lead - Financial Lines

Claims TPA Oversight Lead

Property & Development Lead

VP, Global Claims Transformation Initiative Lead

Central Support Lead

Insurance Lead

Claims Handler

I want to receive the latest job alerts for claims lead in ockham, sry

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