Support manager Work, Jobs in Ockham, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
Area Support Manager
Impact Food Group —Woking
- £40,000 a year
- Full-time
- Management
- Restaurant
- Annual leave
- Employee discount
Quick apply
13d
General Manager
Horizon Leisure Centres —Guildford
- £43,192.40 a year
- Full-time
- Management
- Travel
- IT
- Free parking
- Annual leave
2d
General Manager
Rarebreed Dining —Weybridge South
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
4d
Applications Support Manager
Business Systems —Southwark
- £60,000 - £70,500 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
6d
Mobilisation Support Lead
Compass Group —Woking
- £35,000 a year
- Hospitality
- Travel
- IT
Programme Manager (Contract)
Linear Executive Search —London
- £750 - £950 a day
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Software development
Quick apply
4d
Hotel General Manager
Surya Hotels —West Horsley
- Full-time
- Hospitality
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Area Support Chef
Impact Food Group —Weybridge
- £35,000 a year
- Full-time
- Customer service
- Cooking
- School
- Employee discount
Quick apply
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
1d
Office Cleaning Manager, Officer Services, Woking
Collaborate Industries Limited —Woking
- £20 an hour
- Part-time
- Management
- Customer service
- English
- Free parking
Quick apply
1d
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
14d
Area Support Manager - South East
Dine Contract Catering —Guildford
- Up to £33,000 a year
- Weekend availability
- Culinary experience
- Cooking
- Continuous improvement
4d
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
15h
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
2d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Regional Support Manager - Elderly
FIND. —Reading
- £70,000 - £75,000 a year
- Full-time
- Management
- Nursing home
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Deputy Store Manager
Lidl —Guildford
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
4 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

support manager jobs in ockham, sry

Customer Service Manager

Area Support Manager

General Manager

General Manager

Applications Support Manager

Mobilisation Support Lead

Programme Manager (Contract)

Hotel General Manager

Area Support Chef

IT Operations Manager

Office Cleaning Manager, Officer Services, Woking

Senior Customer Experience Manager

Area Support Manager - South East

Transformation Manager

Customer Success Manager

Client Engagement Manager

Regional Support Manager - Elderly

Customer Success Manager

Customer Support Manager

Deputy Store Manager

I want to receive the latest job alerts for support manager in ockham, sry

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