Front office team leader Work, Jobs in Odiham, Ham (with Salaries)

Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
13d
Head of Hospitality
Sodexo —Ascot
- Up to £55,000 a year
- Monday to Friday
- Hospitality
- Microsoft Office
- IT
Quick apply
Store Manager - Guildford
Hush Homewear Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
Senior Social Worker - Duty and Assessment (plus Welcome Payment of £7,000) (pay award pending)
Bracknell Forest Council —Bracknell
- £49,918 - £53,048 a year
- Full-time
- Bar
- Annual leave
- Employee assistance programme
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Facilities & Office Supervisor
Vision RT Ltd. —Basingstoke
- Full-time
- Microsoft Office
- First Aid Certification
- Continuous improvement
Quick apply
7d
Assistant Front of House Manager - Green Park
ST James Facilities —Reading
- £42,358 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
3d
Customer Account Support Specialist
Dexcom —Bracknell
- Full-time
- Remote
- Microsoft Excel
- Sales
- Travel
Community Mental Health Nurse
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Weekend availability
- Travel
- IT
- Computer skills
- Free parking
- Annual leave
9d
Front Office Supervisor
Hilton —Reading
- £26,818.13 a year
- Full-time
- Hotel
Stores and Dispatch Team Leader
Vision RT Ltd. —Basingstoke
- Full-time
- Microsoft Office
- Organisational skills
- Warehouse experience
Quick apply
Guest Service Manager
Wotton House —Dorking
- £34,000 a year
- Full-time
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
9d
Events & Digital Marketing Executive
TP-Link UK Ltd —Reading
- £38,000 - £42,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Annual leave
- Employee discount
Quick apply
FRONT OF HOUSE LEAD - NIGHTS
Merlin Entertainments —Windsor
- 10 hour shift
- Hospitality
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Front End Software Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Java
- Software development
- APIs
- Annual leave
- Work from home
Operations Manager - Prison Services
Advance —Ashford
- £35,340 - £40,920 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
8d
Assistant Manager
Wendy's —Guildford
- Full-time
- Management
- Travel
- Food service experience
- Annual leave
Quick apply
14d
Java Software Engineer
Leidos —Farnborough
- £47,600 - £61,000 a year
- Full-time
- Java
- C++
- Scripting
- Annual leave
- Work from home
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Microsoft Office
- Analysis skills
Café Manager
The Cafe, Christ Church Woking —Woking
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
Quick apply

I want to receive the latest job alerts for front office team leader in odiham, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

front office team leader jobs near odiham, ham

Customer Service Team Lead

Motohaus Powersports Limited
Hook

Quick apply

Job details

Full-time
£34,000 a year
13 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Outlook
Customer service
Supervising experience
IT
AI
Leadership
Communication skills

Full job description

Motohaus Powersports Limited

Job Title: Customer Service Team Lead

Department: Customer Service

Reports To: Managing Director

Working Hours: Full Time - 37.5 hours (8:30am - 4:30pm). The 8:30am start is non-negotiable.

Location: Office based - Hook, Hampshire

Salary: £34,000 per annum

Motohaus Powersports is one of the UK's most pro-active Motorcycle Accessory Distributors, responsible for promoting and distributing some of the industry's most innovative brands. An exciting opportunity has arisen within Motohaus Powersports for a new Customer Service Team Lead to join and shape our customer service team.

This is a hands-on, working team-lead position covering two distinct functions. The larger part is leading and delivering front-line customer service to both our B2B and B2C customers, with a strong and growing focus on AI-driven automation. The smaller part is keeping order flow moving into the warehouse and managing backorders. You will not simply oversee the team from a distance - you will be an active member of it, on the tools every day, while driving the standards and the automation that set the pace.

How Your Time Is Spent:

40% - Leading and working within the customer service team, personally answering inbound customer emails and phone calls for both B2B and B2C customers.
35% - Improving our Gorgias AI automation: building the knowledge base, testing and raising the automation rate.
10% - Managing order flow into the warehouse for the morning pickwaves.
10% - Arranging backorders for out-of-stock items sold to customers.
5% - Weekly management reporting to the Managing Director.

Responsibilities:

Lead, mentor and motivate the customer service team while working as an active member of it, personally answering inbound emails and telephone calls for both B2B and B2C customers.
Own and continuously improve our Gorgias AI customer service system, using AI tools (ChatGPT, Claude or Gemini) to synthesise data, update our knowledge base and test improvements that raise our automation rate.
Handle escalated customer issues and ensure a satisfactory resolution.
Act as the point of escalation for the customer service team when they need additional support.
Monitor team performance against our KPIs, provide feedback, and conduct regular team meetings on best practice and expectations.
Over time, develop the team from reactive service into proactive sales, converting new-customer inbound enquiries into first orders and driving sales, supported by an aligned incentive programme.
Manage the flow of orders into the warehouse each morning so that pickwaves are ready for picking at 9:00am. This is why the 8:30am start is non-negotiable.
Arrange backorders for out-of-stock items; our B2B customers order across our full product range and we do not always hold stock.
Provide weekly KPI and management reporting to the Managing Director.
Ensure compliance with company policies and procedures.

Key Performance Indicators (measured weekly):

CSAT - customer satisfaction
First-Time Response - speed of first reply
One-Touch Ticket - resolving in a single interaction
Gorgias AI Automation Rate - the share of contacts handled by AI

Success in this role means driving the AI Automation Rate upward while continuing to deliver against CSAT, First-Time Response and One-Touch Ticket.

Qualifications:

Proven experience leading or supervising a customer service team, ideally across both B2B and B2C.
Genuine comfort using AI tools (ChatGPT, Claude or Gemini) to synthesise data, build knowledge bases and test improvements; this is central to the role, not a nice-to-have.
Confident on the telephone and motivated to turn inbound enquiries into sales.
Strong communication and leadership skills, and the ability to think strategically and lead by example.
Advanced troubleshooting and multi-tasking skills, and the ability to work under pressure.
Proficiency with Microsoft Outlook and Shopify, and the ability to learn Gorgias and Linnworks (our inventory system) and other tools used within the business.
Able to commit reliably to an 8:30am start every working day, which underpins the warehouse picking schedule.
Knowledge of motorcycles or motorcycle apparel and accessories is a plus but not mandatory.

Benefits:

Competitive Salary: £34,000 per annum, offering fair compensation for the role.
Holiday: 28 days annual leave (including bank holidays), increasing by 1 day per year of service up to 5 additional days.
Working Hours: The position has regular working hours from 8:30 am to 4:30 pm, Monday to Friday.
Parking: Free on-site parking for employees.
Employee Discounts: You can enjoy discounts on Motohaus Powersports products, which is a great perk for motorcycle enthusiasts.
Quarterly Team Events: All colleagues are invited to regular events off-site.

The Practical Assessment:

This role is genuinely AI-forward, so we assess that ability directly rather than take it on trust. Shortlisted candidates will complete a hands-on, practical assessment - not a written test - as part of the interview process:

Using an AI platform of your choice (ChatGPT, Claude or Gemini) on a paid account we provide, you will work with sample data and a selection of our real knowledge documents.
You will be asked to improve and expand the knowledge base and to test those improvements.
You will also be asked to draw meaning from a sample data set and present your findings to the Managing Director.
We are looking for someone who can do this now, to a high standard, and who will not need training on the fundamentals of using these tools.

This role offers a great opportunity for someone looking to be part of a successful and growing organisation in the motorcycle industry, and to make the customer service function their own. If this opportunity aligns with your skills and career goals, we encourage you to apply and become part of the Motohaus Powersports customer service team.

If you are interested in this position, please submit your CV to Martin King, Managing Director, at [email protected].

Pay: £34,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
On-site parking

Experience:

Customer Service Team Leader: 3 years (required)
AI : 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

front office team leader jobs in odiham, ham

Customer Service Team Lead

Head of Hospitality

Store Manager - Guildford

Senior Social Worker - Duty and Assessment (plus Welcome Payment of £7,000) (pay award pending)

Customer Success Account Manager

Facilities & Office Supervisor

Assistant Front of House Manager - Green Park

Customer Account Support Specialist

Community Mental Health Nurse

Front Office Supervisor

Stores and Dispatch Team Leader

Guest Service Manager

Events & Digital Marketing Executive

FRONT OF HOUSE LEAD - NIGHTS

Front End Software Engineer

Operations Manager - Prison Services

Assistant Manager

Java Software Engineer

IT Operations - First Level Transaction Monitoring Associate

Café Manager

I want to receive the latest job alerts for front office team leader in odiham, ham

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected