We were founded over 10 years ago with the aim of providing exceptional service across different industry sectors, whilst looking after our team and constantly striving to improve both the employee and customer experience.
As a company and as individuals, we value above all else honesty and integrity. For our staff, we offer a rewarding and challenging environment which allows personal development to flourish. We hold ourselves accountable to our clients, staff and partners by honouring our commitments, providing results and continually striving to provide the highest quality security services. We also expect our employees to do the same, to further promote our culture of accountability, responsibility, professionalism and mutual respect.
We pride ourselves on our diverse network of staff and everyone is welcome on our team, regardless of background. What matters to us are your skills, reliability and integrity.
About the Role
As a Door Supervisor at hospitality venues across Derbyshire and the East Midlands, you will play a key role in maintaining a safe, secure, and welcoming environment for guests, members, visitors, and staff. This is a customer-facing position requiring excellent communication skills, a professional appearance, and the ability to respond calmly and effectively to a variety of situations.
You will be responsible for safeguarding people, property, and assets while delivering exceptional customer service that reflects the high standards of both NVC Security and our clients.
Key Responsibilities
- Monitor and respond to security incidents.
- Prevent unauthorised access and maintain site security procedures.
- Complete incident reports accurately and professionally.
- Support venue management in maintaining a safe and secure environment.
- Manage access points for guests, members, contractors, and visitors.
- Maintain a visible and professional security presence throughout the venue.
- Assist with enquiries, directions, and general customer support.
- Build positive relationships with venue staff, management, and guests.
- Always represent NVC Security and the client professionally.
Requirements
- Successful candidates must have an SIA licence in Door Supervision or Close Protection.
- Excellent customer service skills, you should be confident with speaking to members of the public and comfortable with helping patrons and making them feel safe and secure.
- A smart appearance with good personal presentation
- The ability to take charge, make decisions and handle difficult situations with maturity.
- Comfortable with working long hours.
- Checkable work history for the previous five years in accordance with BS7858.
- Fluent in written and spoken English.
- Good observational skills and ability to take initiative to act individually or collaboratively as needed.
Appearance & Dress Code
Smart uniform must be worn.
All staff must maintain a professional appearance suitable for licensed venues.
Desirable Experience
Previous experience within hotels, golf clubs, resorts, hospitality venues, or corporate environments.
Experience in customer-facing security or concierge-style roles.
What we can offer you:
- Online lifestyle discount portal providing 100’s of savings including high street shopping, leisure, holidays, days out, motoring, hotels, pampering and much more.
- GP Helpline – This service provides access to a qualified GP 24/7, 365 days a year and includes a video call service and private prescription service.
- Counselling and legal support for all employees on a 24/7, 365 days a year basis.
- Discounted gym membership.
- Instant access to wages: you can draw down up to 50% of earnings before payday.
- Employee friendly software: Making shift scheduling, communications, and access to payslips easier.
- Uncapped holiday.
- Employment with an ACS accredited organisation and holders of Pacesetter status.
