Senior service associate Work, Jobs in Old Trafford, Gtm (with Salaries)

Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
Customer Service Associate
Kellanova —Salford
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
4d
Senior Associate Orthotist - Manchester and Liverpool
Manchester Orthotics —Salford
- From £62.50 an hour
- Part-time
- English
- Bachelor's degree
- IT
Quick apply
Senior Associate, Client Service
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
FX Overlay Senior Associate
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Supervising experience
- Bachelor's degree
- Accounting
Senior Insolvency Associate
CG & Co Ltd —Manchester
- £35,000 - £45,000 a year
- Full-time
- Business development
- Financial services
- In-person
- Employee assistance programme
- Employee discount
Quick apply
1d
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
- Banking
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
12d
Senior Associate, Restructuring & Insolvency
K3 Advisory Group —Manchester
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
Senior Associate
Mills & Reeve LLP —Manchester
- Business development
- Communication skills
9d
Senior Associate
Mullen Coughlin —Manchester
- Supervising experience
- Mentoring
- Communication skills
Associate Director of Estates Property
The University of Manchester —Manchester
- £85,417 - £105,011 a year
- Hybrid work
- CAD
- Business development
- Leadership
- Annual leave
- Employee assistance programme
Associate Director - PMQS
Gateley —Manchester
- Business development
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Associate / Senior Associate (Employment)
Forbes Solicitors —Preston
- Full-time
- Business development
- Supervising experience
- Organisational skills
- Annual leave
- Employee discount
Associate or Senior Associate Accountant
Alvarez and Marsal —Manchester
- Full-time
- Microsoft Excel
- Communication skills
Court of Protection - Associate/Senior Associate
Fieldfisher —Manchester
- Full-time
- Administrative experience
- Organisational skills
- IT
- Work from home
14h
Senior Pensions Associate
Gallagher Benefit Services —Manchester
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Life insurance
Senior Associate, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Outlook
- English
- Organisational skills
Associate / Senior Associate - Environment
DWF —Manchester
- Full-time
- Communication skills
Lettings Associate
Property Sense —Stockport
- £26,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply

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Senior Resident Services Associate

Colby River
Manchester

Quick apply

Job details

Full-time
£31,920 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Customer service
Microsoft Office
Mentoring
Organisational skills
IT
Communication skills

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join Colby River as a Senior Resident Services Associate at our Botanica building in Manchester. This role is a key position within the on-site team, supporting the Resident Services Manager in delivering an exceptional resident experience and ensuring the smooth day-to-day operation of the building.

As one of the primary points of contact for residents and guests, you will lead by example in customer service standards, while supporting team coordination, operational delivery, and compliance. This is a varied and hands-on role, combining resident engagement, leasing support, and building management responsibilities, with an opportunity to develop into a more senior management position.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern
40 hours per week working 5 days in 7 on a rota.

Key Responsibilities

Customer Service & Resident Engagement

Deliver a consistently high level of customer service and professionalism
Act as a key point of contact for resident and guest enquiries, resolving or escalating as appropriate
Proactively gather and respond to resident feedback, driving continuous improvement
Create a strong community feel through communication, events, and engagement initiatives
Support and deliver resident events, open days, and third-party services
Coordinate resident communications across multiple channels, including portals and social media

Team Support & Operations

Support the Resident Services Manager in the day-to-day running of the team
Assist with coordinating team schedules and shift patterns
Provide guidance and support to team members, including training on internal systems
Cover shifts and provide operational support as required

Leasing & Tenancy Management

Conduct viewings and support leasing activity
Assist in qualifying prospective residents and managing enquiries
Ensure all applicants provide required documentation, including Right to Rent and KYC checks
Coordinate move-ins, including inventories, meter readings, and key handovers
Conduct mid-term and move-out inspections and manage inventory updates
Support credit control processes, including rent and parking charge collection

Building Operations, Maintenance & Compliance

Log and monitor maintenance issues, ensuring timely resolution
Liaise with contractors and internal teams to prioritise and close repairs
Conduct regular building inspections and security walks
Ensure health & safety compliance, including system testing and reporting
Maintain building security and ensure a safe living environment
Record contractor visits, maintain logs, and issue permits to work
Ensure communal areas are clean, safe, and well maintained

Administration & Reporting

Manage post and parcel handling
Maintain accurate records across all systems and processes
Update resident portals and communications
Ensure all enquiries and issues are handled in line with service level agreements
Support reporting, audits, and continuous improvement initiatives

About You

We are looking for a confident, proactive, and highly organised individual with strong experience in a resident-facing or property management role. You will be passionate about delivering exceptional customer service and capable of supporting both residents and team members in a fast-paced, service-driven environment.

You will bring excellent communication and interpersonal skills, with the ability to handle challenging situations professionally and make sound decisions under pressure. A natural team player, you will also be comfortable taking ownership, using initiative, and supporting the development of others.

You will be adaptable, solutions-focused, and driven to continuously improve processes, resident experience, and operational performance. This role is ideal for someone looking to take the next step in their career and develop into a more senior management position.

Desirable

Relevant industry qualification (e.g. ARLA, IRPM) or willingness to work towards
Knowledge of Tenancy Deposit Scheme regulations
Experience supporting or mentoring team members
Understanding of building operations, health & safety, and compliance processes
Experience within Build-to-Rent (BTR) or similar residential environments

Essential

Proven experience in residential lettings, property management, or a similar customer-facing role
Strong knowledge of tenancy processes, including Right to Rent and compliance requirements
Excellent communication and customer service skills
Strong organisational skills with the ability to manage multiple priorities
Ability to remain calm under pressure and handle escalations effectively
IT literate, with experience using Microsoft Office and property management systems
Ability to work independently and as part of a team

What We Offer

£31,920 basic salary
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Quick apply

Refine Your Search

senior service associate jobs in old trafford, gtm

Senior Resident Services Associate

Customer Service Associate

Senior Associate Orthotist - Manchester and Liverpool

Senior Associate, Client Service

FX Overlay Senior Associate

Senior Insolvency Associate

Senior Specialist, Client Service Management

Head of Contract Management

Senior Associate, Restructuring & Insolvency

Senior Associate

Senior Associate

Associate Director of Estates Property

Associate Director - PMQS

Associate / Senior Associate (Employment)

Associate or Senior Associate Accountant

Court of Protection - Associate/Senior Associate

Senior Pensions Associate

Senior Associate, Client Processing

Associate / Senior Associate - Environment

Lettings Associate

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