Service desk manager Work, Jobs in Old Trafford, Gtm (with Salaries)

Service Desk Manager
Vix Technology —Manchester
- £45,000 - £55,000 a year
- Full-time
- IT
- AI
- Communication skills
Quick apply
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
1d
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Service Desk Coordinator
Axscend Limited —Runcorn
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Gym membership
Quick apply
5d
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
1d
IT Service Desk Analyst
EG On The Move Ltd —Blackburn
- £27,000 - £28,500 a year
- 8 hour shift
- Customer service
- Windows
- IT
- Free parking
- Employee discount
Quick apply
2d
Senior Transition Manager
Capgemini —Manchester
- Hybrid work
- AWS
- IT
- Negotiation
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
13h
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
2d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Service Desk Analyst
The Guinness Partnership —Oldham
- £33,387 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
12h
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
1d

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service desk manager jobs near old trafford, gtm

Service Desk Manager

Vix Technology -
Manchester

Quick apply

Job details

Full-time
£45,000 - £55,000 a year

Qualifications

Cloud infrastructure
Shift management
ITIL
IT
AI
Communication skills

Full job description

Make The Connection.

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.

If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

Find out more about your new workplace!

We seek a proactive, imaginative problem solver who is eager to dive in, address challenges, and create something exceptional as our Service Desk Manager. If you are motivated by the opportunity to make a significant impact, this is your chance to excel.

Service Desk Leadership & Capability Development

Lead UK and US Service Desk teams, managing performance, mentoring, and capability growth.
Standardise global processes, expand L1/L2 skills, manage shifts, and foster a customer-focused culture.

Incident, Problem & Change Management Governance

Own Incident Management lifecycle and governance of Problem and Change processes.
Ensure effective triage, escalation, ticket hygiene, SLA compliance, and operational KPIs.
Drive continuous improvement in incident handling and classification.

Major Incident Coordination

Coordinate Major Incident processes and bridge calls with Service Desk Managers (SDMs).
Ensure communication standards, approve formats, prepare Post-Incident Reports, and track corrective actions.
Enhance the Major Incident framework continually.

Reporting, Performance & Continuous Improvement

Manage monthly SLA and incident reports ensuring accuracy and contractual alignment.
Analyse trends and incidents to drive service improvements and update operational standards.

Requirements

Experience

3 years leading distributed or global Service Desks with expertise in managing Major Incidents within SLA-driven, ITIL-based environments.
Proven ability in enhancing Service Desk maturity (L1/L2) and integrating AI for proactive IT solutions.

Technical Skills

Expert in incident lifecycle governance, escalation, Major Incident coordination, and ITSM tool management.
Skilled in service performance analysis, KPI reporting, monitoring, alert management, and maintaining ticket quality.
Strong operational process discipline.

Soft Skills

Confident leader with decision-making ability under pressure.
Excellent written and verbal communication.
Comfortable in technical discussions on IT, cloud, and infrastructure.
Highly organised, process-oriented, and committed to continuous service improvement.

Benefits

What's in it for you?

Besides the opportunity to work for a global company that is customer and people focused. We offer:

A supportive culture with great on-site offices
A focus on learning and development
A great collaborative team culture

Sounds good? Then apply now. Get on board today!

No recruitment agencies, please! We won't accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Quick apply

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