Service manager Work, Jobs in Old Windsor, Brk (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Service Manager II
Equinix —Slough
- Full-time
6d
Operations Support Manager
CitySprint —Poyle
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
7d
Area Operations Manager - Early Years
Slough Borough Council —Slough
- £54,556 - £60,085 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
Quick apply
11d
Senior Delivery Manager
Scrumconnect Consulting —Staines-upon-Thames
- Agile
- IT
- Leadership
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,499.20 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
8d
Out of Hours Regional Team Manager
Lanes Group —Slough
- Weekend availability
- Microsoft Office
- Team management
- Phone etiquette
Quick apply
4d
Area Service Manager
Sanctuary Supported Living —London
- £59,991 - £62,848 a year
- Full-time
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
Team Manager
Via Community Ltd —Hillingdon
- £40,807 - £41,586 a year
- Full-time
- Leadership
- Communication skills
Service Manager
Voyage Care —Warfield
- £39,526 a year
- Management
- Care experience
- Leadership
Homelessness Service Manager
Hillingdon Council —Uxbridge
- £69,984 - £74,802 a year
- Leadership
- Free parking
- Employee discount
Purchasing Manager
Accent Catering Services Ltd —Staines-upon-Thames
- £63,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
12d
Venue Manager
Game Nation —Slough
- Up to £37,000 a year
- Overtime
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
1d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
7d
Training Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Retail Store Manager
bp Retail —Datchet
- £38,298 a year
- Full-time
- Café
- Annual leave
- Employee assistance programme
Chef Manager - Staines
Chartwells —Staines-upon-Thames
- £40,000 a year
- Monday to Friday
- Management
- Cooking
- School
- Free parking
- Employee discount
12d
Emergency Planning & Resilience Manager
Slough Borough Council —Slough
- £48,277 - £53,509 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
5d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

service manager jobs in old windsor, brk

Customer Service Manager

Service Manager II

Operations Support Manager

Area Operations Manager - Early Years

Senior Delivery Manager

Customer Service Manager - Hospitality Airport Lounge

Hospitality Academy Learning and Development Manager

Out of Hours Regional Team Manager

Area Service Manager

Team Manager

Service Manager

Homelessness Service Manager

Purchasing Manager

Senior Customer Experience Manager

Venue Manager

People Operations Manager - Events

Training Manager

Retail Store Manager

Chef Manager - Staines

Emergency Planning & Resilience Manager

I want to receive the latest job alerts for service manager in old windsor, brk

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