Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well-being communities.
You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do, and you must be willing to go the extra mile.
WHO WE ARE
Moda is on a mission to redefine renting – creating vibrant neighborhoods built around wellbeing, service and community. Our purpose is simple: to provide exceptional living experiences.
We live by our values:
Community Foster vibrant, engaged communities that enable team, residents and partners to thrive.
Excellence Taking ownership of our commitment to quality across the group and investing in the team delivering this.
Integrity Committed to sustainable and ethical practice and integrity, as an employer and as individual team members.
Innovation Encourage creativity and entrepreneurial thinking to set new standards in living experiences.
JOB RESPONSIBILITIES
Key Area Tasks
Main responsibilities
Deliver first class customer service and resident engagement
Consistently deliver the Moda service standard to residents and all visitors to the building
Reply to resident queries and meet all response times
Provide informed and accurate information to resident’s either face to face or via the telephone
To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up
To take leasing enquiries/viewings, gathering the necessary information to support leasing
Parcel management (taking, issuing parcels, and managing app notifications)
Promote resident events and engagement strategies e.g. surveys
Ensure all amenity and FOH areas are presentable for residents and visitors
Manage amenity bookings, set up, and requests
Communicate in line with brand values
Visitor Management strategy
Establish and maintain relationships with the residents to best understand their needs
Following and utilising the complaints procedure
Residents move out - re/de programming of fobs, collection of post box key etc.
Emergency or incident escalation
Reporting any identified H&S matters to management
Supporting waste management
Complete daily handovers and Touchright reports
Health & Safety - observe compliance
Experience
Maintain a key record for front desk sign out
Access control programming
Fire Marshall or evacuation management support
Signing suppliers/contractors/third party visitors in and out of front of house
Ensuring the security of the building at all times
Report any maintenance issues identified in the building/apartments/common parts
Where required, keep residents updated on all maintenance items reported
Liaison with FM teams
Support marketing and lease up including viewings if required
Be aware of amenity T&C's
Assist with the organization of on-site events
Push and promote events via The My Moda App and on social media
Good knowledge of local attractions and destinations (further training on this will also be provided)
Ad hoc administrative tasks
CCTV monitoring
Experience
Previous experience in residential property (hospitality or private rental sector preferred)
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Must be pro-active and able to use initiative to enhance the reputation of the building
- Professional presentation, confident and outgoing in nature
- Well organised, ability to problem solve and works under pressure with great decision-making skills
- Able to demonstrate an organised and professional approach and ability to priorities
- Previous handling of sensitive information and compliance with GDPR
- Knowledge, Attitude, Skills
- Excellent analytical skills
- Excellent interpersonal skills
- Proactive and dynamic, taking ownership of all of core duties.
- Strong verbal and written communication skills.
- Accuracy and attention to detail.
- Experience of working to targets
- A great team player who takes ownership and responsibility
- A logical thinker who can spot errors and resolve issues
- Acts with integrity and professionalism
- Flexible working hours
- Excellent communication skills displaying sensitivities to and understanding of residents’ need
- Well-groomed and of smart appearance
- Flexibility and adaptability
- Good level of computer literacy using Microsoft Word, Excel and Outlook
- Innovative and pro-active
- Ability to handle multiple tasks
- With training, able to use other systems and software packages
- Flexible and cooperative at all times
- Understanding the importance of achieving deadlines and ensuring quality output
- Use initiative and take responsibility for providing solutions
- To ensure confidentiality and security of all business, client and customer documentation/ information
- Problem solving and well organised
- Ability to work well under pressure
Health & Safety
Moda expects all staff to maintain a positive attitude to health and safety in carrying out all responsibilities and to cooperate with businesses Health & Safety Policy and Health & Safety Manual. Corporate Social/Environmental Responsibility
Ethical social and environmental standards within the workplace are essential to ensure that we satisfy the business objectives in a fair and reasonable manner. To constantly improve our reputation in the marketplace, there is an expectation that you will take your responsibilities both internally and externally. Equal Opportunities
Moda is committed to providing a non-discriminatory and harassment-free working environment for all its employees. All staff are expected to have due regard for those policies when carrying out their duties.
Pay: £25,500.00-£27,500.00 per year
Work Location: In person
