library Work, Jobs in oldham, eng (with Salaries)

Customer Experience Assistant
Oldham Council —Oldham
- £25,989 a year
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee discount
17h
Clerical Officer - Health Records Library
The Christie NHS Foundation Trust —Manchester
- £25,272 a year
- Part-time
- Maintenance
- Administrative experience
- Analysis skills
5d
Assistant Library Experience Manager
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- University
- IT
- Work from home
- Employee assistance programme
14d
Library Development Officer (Early Years Engagement)
Salford Council —Salford
- £28,082 - £30,302 a year
- Travel
- School
6d
Library Assistant at Handforth Library
Cheshire East Council —Wilmslow
- £25,583 - £25,989 a year
- Part-time
- Employee assistance programme
12d
Librarian
Cheshire East Council —Wilmslow
- £28,598 - £31,022 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
8d
LIBRARY SUPERVISOR
Lancashire County Council —Clayton le Moors
- £28,142 - £32,061 a year
- Full-time
- English
- School
2d
Library Assistant | Burnley & Pendle | Part time
Lancashire County Council —Burnley
- £25,949 - £25,989 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
2d
Library Services Facilitator
The Trafford & Stockport College Group —Altrincham
- £16,693.61 - £17,112.34 a year
- Part-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
8d
Faculty Librarian - Grade 8
University of Bradford —Bradford
- £40,497 - £45,413 a year
- Part-time
- Master's degree
- University
- Leadership
2d
Lecturer in Library and Archive Studies (Teaching & Scholarship)
The University of Manchester —Manchester
- £37,694 - £58,225 a year
- Hybrid work
- Supervising experience
- Communication skills
- Teaching
- Annual leave
2d
Publishing Operations Content Technical Lead
Public Library of Science —Manchester
- £50,000 - £53,000 a year
- Remote
- Project management
- Bachelor's degree
- Travel
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —Manchester
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree

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Level 3 Advanced Apprentice (Archives)
Oldham Council —Oldham
Providing a first point of contact with customers- welcoming visitors and providing information to support their visit. Contract: Fixed Term (2 years).
£20,740 - £24,296 a year
Customer Experience Assistant
Oldham Council —Oldham
To respond to customer enquiries by providing accurate, high-quality information including the provision of Council information, tourist information, business,…
£25,989 a year
17h

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Customer Experience Assistant

Oldham Council -
Oldham

Apply Now

Job details

£25,989 a year
17 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

IT
Communication skills

Full job description

Communities

Heritage, Libraries & Arts

Customer Experience Assistant

Ref: 001544

Contract: Permanent

Salary: £25,989 (pro rata) (plus 2.5% or 5% unsocial hours allowance)

Hours: 18.5 / 14.5 / 7.33 per week (including evenings and Saturdays)

Location: 18.5hrs; Oldham Library 18.5hrs & 7.33hrs; Failsworth Library 14.5hrs

Closing Date: Sunday 14 June 2026

Interview Date: Tuesday 7 July 2026

Role Overview:

To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders.

Key Responsibilities:

To deliver excellent customer service at all times and to provide safe, welcoming services that are fully accessible for users from diverse backgrounds.
To respond to customer enquiries by providing accurate, high-quality information including the provision of Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
Helping customers in the use of ICT, new technologies and internet-based resources.To work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.

Key Requirements:

To succeed in this role, you will need as a minimum:

Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
Experience of using IT databases and conducting internet searches.
Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals.
Ability to respond to and manage difficult situations as they arise.

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

Work with a resident focus
Support local leaders
Committed to the borough
Delivery high performance
Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

25 days annual leave which increases after 5 and 10-years’ service
The option to purchase additional annual leave.
An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
Discounted gym membership with Oldham Active.
Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
Salary sacrifice scheme for home and electronics and Cycle to Work.
Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
Staff recognition and celebration events.
Peer support groups

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy:

For details of how we use your data please see our Privacy Notice

Important Information:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc

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Refine Your Search

library jobs in oldham, eng

Customer Experience Assistant

Clerical Officer - Health Records Library

Assistant Library Experience Manager

Library Development Officer (Early Years Engagement)

Library Assistant at Handforth Library

Librarian

LIBRARY SUPERVISOR

Library Assistant | Burnley & Pendle | Part time

Library Services Facilitator

Faculty Librarian - Grade 8

Lecturer in Library and Archive Studies (Teaching & Scholarship)

Publishing Operations Content Technical Lead

Senior Marketing Operations Manager (Platform and Automation)

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