Experience manager Work, Jobs in Oldham (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Facilities Manager
Reach plc —Oldham
- £60,000 - £65,000 a year
- Full-time
- Annual leave
Quick apply
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
7d
Production Manager workshop based
Metalology Bespoke Fabrication LTD —Oldham
- £15 - £20 an hour
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
Quick apply
CARGO SCREENER, X-RAY, ETD, FLT DRIVER WAREHOUSE
NG Transport Ltd —Manchester
- £14.50 an hour
- Overtime
- Computer literacy
- Forklift
- Warehouse experience
Quick apply
Automotive Workshop Manager
Volksmaster Ltd —Oldham
- £42,000 - £48,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
5d
Purchasing Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
1d
Workshop Controller Peugeot Omoda Jaecoo
RRG Group —Oldham
- £35,000 - £45,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
8d
Repairs & Maintenance Coordinator
Cromwood Housing —Prestwich
- £28,420 - £30,450 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Supervising experience
- Health & wellbeing programme
Quick apply
14d
Front of House
Leef Property Management —Manchester
- £25,000 a year
- Full-time
- Front desk
- In-person
Quick apply
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
8d
Operations Manager
Light & Wonder —Chadderton
- Full-time
- Analysis skills
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Countryside Ranger
Cheshire East Council —Wilmslow
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
13d
Assistant Manager
Admiral Slots —Oldham
- £28,875 a year
- 8 hour shift
- Customer service
- Cash handling
- Annual leave
Quick apply
Production Manager
Velocity Composites Plc —Burnley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Continuous improvement
- Team management
- Free parking
- Bereavement leave
Quick apply
Higher Business Services Administrator
Oldham Council —Oldham
- £26,403 - £28,142 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
12d
Assistant Production Manager
Inspired Global Cuisine —Oldham
- Up to £40,869 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Free parking
- Store discount
Quick apply
Sales Executive - Oldham VWCV
Volkswagen Commercial Vehicles —Oldham
- Full-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Experience Register Manager
SAVE CARE & SUPPORT LIMITED —Manchester
- £42,000 a year
- Part-time
- Management
- Supervising experience
- In-person
- Free parking
- Sick pay
Quick apply
8d

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

experience manager jobs in oldham

Customer Experience Manager

Assistant General Manager-Experience & Innovation

Facilities Manager

Complaints Officer

Production Manager workshop based

CARGO SCREENER, X-RAY, ETD, FLT DRIVER WAREHOUSE

Automotive Workshop Manager

Purchasing Officer

Workshop Controller Peugeot Omoda Jaecoo

Repairs & Maintenance Coordinator

Front of House

Customer Experience Director

Operations Manager

Countryside Ranger

Assistant Manager

Production Manager

Higher Business Services Administrator

Assistant Production Manager

Sales Executive - Oldham VWCV

Experience Register Manager

I want to receive the latest job alerts for experience manager in oldham

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