Delivery manager Work, Jobs in Olney, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
1d
Assistant Store Manager
Aldi —Bedford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Delivery Service Provider Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Bachelor's degree
Quick apply
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
Service Delivery Manager
Wickes —Northampton
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
7d
Connect to Work Delivery Partner Contract Manager
Cambridgeshire County Council —Alconbury
- £46,956 - £50,157 a year
- In-person
- Communication skills
- Annual leave
- Employee discount
6d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Fire Safety Services Delivery Manager
Securitas UK —Milton Keynes
- £48,000 a year
- Full-time
- English
- Driving
- Travel
Quick apply
Store Manager - Milton Keynes
New Look —Milton Keynes
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Deputy Store Manager
Lidl —Rushden
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
3d
Principal Delivery Manager
bp —Milton Keynes
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Relocation assistance
- Annual leave
5d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Hire Manager
Selwood Limited —Bedford
- £40,845 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
6d
Assistant Store Manager
Lindt Careers —Milton Keynes
- Bar
- Management
- Analysis skills
Team Manager
Royal Mail Group —Crick
- Full-time
- Leadership
- Communication skills
- Annual leave
21h
Customer Success Manager
Esri UK —Aylesbury
- From £39,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Leadership
- Health & wellbeing programme
- Work from home
Quick apply
9d
Store Manager
Mint Velvet —Milton Keynes
- Full-time
- Management
- Employee discount
Quick apply
Client Manager
Fulfil with Synergy —Northampton
- £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
8d
Trading Manager
Morrisons —Northampton
- Hospitality
- Team management
- Employee discount
Quick apply

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
1 day ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in olney, bkm

Service Delivery Manager

Assistant Store Manager

Delivery Service Provider Manager

Client Relationship Manager

Service Delivery Manager

Connect to Work Delivery Partner Contract Manager

Client Operations Manager

Fire Safety Services Delivery Manager

Store Manager - Milton Keynes

Deputy Store Manager

Principal Delivery Manager

Sr Client Success Manager

Hire Manager

Assistant Store Manager

Team Manager

Customer Success Manager

Store Manager

Client Manager

Customer Success Manager - Microsoft

Trading Manager

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