Delivery manager Work, Jobs in Olney, Bkm (with Salaries)

Customer Service & Aftercare Manager
KRD Catering Equipment —Northampton
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
1d
Manager, Distribution - IPSUK
Ingram Content Group —Bradwell
- 12 hour shift
- Continuous improvement
- Team management
- Quality control
- Free parking
- Sick pay
Quick apply
Deputy Store Manager
Lidl —Milton Keynes
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
2d
Account Manager
THSP (The Health and Safety People) —Bedford
- From £35,000 a year
- Full-time
- Hybrid work
- Leadership
- Life insurance
Quick apply
IT Service Delivery Manager
Yusen Logistics (UK) —Northampton
- Full-time
- Microsoft Powerpoint
- English
- Continuous improvement
12d
3.5T - Lead Driver
Currys —Milton Keynes
- £31,894 a year
- Full-time
- Customer service
- Employee discount
Delivery Manager
NEXT —Milton Keynes
- From £22,109 a year
- Weekend availability
- Employee discount
2d
Fire Safety Services Delivery Manager
Securitas UK —Milton Keynes
- £48,000 a year
- Full-time
- Travel
Quick apply
Client Manager
Advania UK —Milton Keynes
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
3d
Business Development Manager
Safetykleen —Bedford
- £35,000 - £100,000 a year
- Full-time
- CRM software
- Business development
- AI
- Employee assistance programme
Quick apply
12d
Head Of Customer Experience
Lookers —Bedford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
Area Manager
Amazon UK Services Ltd. —Milton Keynes
- Weekend availability
- Customer service
- English
- Bachelor's degree
- Flexible schedule
VM Team Manager FTC
Matalan —Milton Keynes
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Head of Commercial Sales
In2tec Ltd —Kettering
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Analysis skills
- Free parking
Quick apply
3d
Regional Sales Manager - Europe
SPX —Wappenham
- £123,000 - £190,000 a year
- Engineering
- Master's degree
- Business development
- Annual leave
Quick apply
Sales Lead, Midlands UK
Tesla —Milton Keynes
- English
- Business development
- Continuous improvement
Junior National Account Manager
The Bread Factory —Milton Keynes
- Microsoft Powerpoint
- Business development
- Analysis skills
- Employee discount
Assistant Manager
Wickes —Northampton
- Full-time
- Computer literacy
- Travel
- Retail management
- Employee discount
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- CRM software
- Customer service
- Microsoft Office
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Dunstable
- Weekend availability
- English
- Master's degree
- Bachelor's degree

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delivery manager jobs near olney, bkm

Customer Service & Aftercare Manager

KRD Catering Equipment
Northampton

Quick apply

Job details

Full-time
£40,000 - £45,000 a year
1 day ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Ticket management
Process improvement
Complaint handling
Quality assurance
Zendesk
Continuous improvement cycles oversight
Team management
Management reporting
Root cause analysis
Leadership
Communication skills
Internal quality assurance

Full job description

About KRD

KRD Catering Equipment is a rapidly growing e-commerce retailer and importer of commercial catering equipment.

As our operations move into our larger Weedon site, we are looking for an experienced Customer Service Manager to take full ownership of our customer-service function, team and Zendesk platform.

This is not simply a senior customer-service agent position. You will be responsible for building an efficient, controlled customer-service operation while managing and developing the existing phone and email team.

The role

You will own the daily performance of customer service across email and telephone, while improving the systems, processes and decision-making behind the department.

You should be comfortable configuring Zendesk, managing staff, handling complex aftersales cases and making sensible commercial decisions within agreed company policies.

You will occasionally respond personally to important or escalated customers, but your main responsibility will be building and managing an effective department.

Key responsibilities

Take full ownership of Zendesk, including macros, triggers, automations, views, tags, routing and reporting.
Manage, coach and support the customer-service team across telephone and email.
Set daily priorities, monitor workloads and prevent uncontrolled ticket backlogs.
Build clear processes for deliveries, damages, returns, warranties, replacement parts, complaints and refunds.
Create written decision trees and authority limits so routine cases do not require director approval.
Review difficult or high-value cases and personally handle important escalations when appropriate.
Conduct regular quality checks and provide feedback and training to team members.
Produce and maintain customer-service templates, macros, SOPs and internal guidance.
Monitor response times, repeat contacts, refunds, complaints and customer-service quality.
Identify recurring product, warehouse, carrier or website problems and report their root causes.
Work closely with the warehouse, sales, e-commerce and management teams.
Ensure customer cases are documented clearly and supported by the correct evidence.
Help prepare evidence for chargebacks and other payment disputes when required.

What we are looking for

Essential:

Previous experience managing a customer-service or aftersales team.
Strong hands-on Zendesk administration experience.
Evidence of personally building or improving macros, triggers, workflows, routing and reporting.
Experience handling returns, warranties, complaints and difficult customer situations.
Strong written and spoken communication.
Confident making fair commercial decisions within agreed limits.
Able to monitor performance through service data and KPIs.
Calm, organised and decisive under pressure.
Able to work full-time from our Weedon site.

Desirable:

Customer-service experience within e-commerce, retail or physical products.
Shopify experience.
Experience with bulky goods, technical products or commercial equipment.
Experience working with parcel carriers, pallet networks and delivery claims.
Familiarity with chargebacks, payment disputes or B2B customer service.

Expected first 90-day outcomes

Complete an audit of the existing customer-service operation and Zendesk configuration.
Introduce consistent ticket categories, ownership, routing and service-level targets.
Build macros and processes covering the main recurring customer enquiries.
Establish clear refund, warranty, return and escalation decision rules.
Introduce weekly quality checks and individual team performance measures.
Eliminate uncontrolled aged ticket backlogs.
Reduce unnecessary customer escalations reaching senior management.
Produce a weekly report covering service levels, recurring problems and required corrective actions.

What we offer

The opportunity to take genuine ownership of an important business function.
Authority to improve the systems and processes rather than merely maintain them.
A growing team and business with substantial plans for expansion.
Direct access to senior management and the ability to influence company-wide improvements.

Please apply with an up-to-date CV and a short explanation of the Zendesk systems or customer-service processes you have personally built or improved.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Northampton NN7: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in olney, bkm

Customer Service & Aftercare Manager

Manager, Distribution - IPSUK

Deputy Store Manager

Account Manager

IT Service Delivery Manager

3.5T - Lead Driver

Delivery Manager

Fire Safety Services Delivery Manager

Client Manager

Business Development Manager

Head Of Customer Experience

Area Manager

VM Team Manager FTC

Head of Commercial Sales

Regional Sales Manager - Europe

Sales Lead, Midlands UK

Junior National Account Manager

Assistant Manager

Sales Support Manager - Earthmoving

Delivery Partner Manager, UKIE DPM

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