Operations team leader Work, Jobs in Olney, Bkm (with Salaries)

BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
3d
Team Leader Applications Operations
Bedford Borough Council —Bedford
- £46,142 - £51,356 a year
- Full-time
- Azure
- English
- Scripting
5d
Flight Operations Team Leader
Skyports Limited —Aylesbury
- Full-time
- Up to 50% travel
- Travel
- Up to 25% travel
Quick apply
6d
Operations Team Leader
DSV —Thrapston
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Annual leave
- Employee discount
Business Process Lead (Order to Cash)
WD-40 COMPANY —Milton Keynes
- Full-time
- Sales
- ERP systems
- IT
- Flexible schedule
Operational Excellence Lead
Dawsongroup —Willen
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
12d
Team Leader Investment Delivery
Bedford Borough Council —Bedford
- £52,413 - £56,676 a year
- Full-time
- Hybrid work
- English
- Resort
6d
Production/operations lead
Advocate Resourcing —Bedford
- £40,000 - £45,000 a year
- Full-time
- Programmable logic controllers
- Electrical experience
- In-person
- Annual leave
Quick apply
Manufacturing Fabrication Team Leader
Altro/Autoglym —Baldock
- Full-time
- Free parking
- Sick pay
Quick apply
Manufacturing Team Leader
710 Crane Ltd. —Hitchin
- Full-time
Domestic Team Leader
Oundle School —Oundle
- £28,600 a year
- Full-time
- In-person
- School
Back End Team Leader
Ball Corporation —Kettering
- Management
- Communication skills
Quick apply
5d
Shift Lead Nights
LINDAL Group —Leighton Buzzard
- Night shift
- English
- Annual leave
- Employee assistance programme
Quick apply
6d
Project Lead – MRO
Segula Technologies —Aylesbury
- Full-time
- Leadership
Quick apply
Quality Operations Lead
LINDAL Group —Leighton Buzzard
- Data analysis skills
- English
- Project management
- Annual leave
- Employee assistance programme
Quick apply
6d
Competence Approval Lead
Kiwa —Dunstable
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- IT
- Annual leave
Product Team Leader
River Island —Milton Keynes
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Regional Sector Lead (Health)
Willmott Dixon Group —Hitchin
- Full-time
- Management
- Business development
- No degree
9d
Marketing - Lead, Porsche Experience Centre Operations
Porsche Cars GB Ltd —Silverstone
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Project management
- Annual leave
Quick apply
Regional Sector Lead (Health)
Willmott Dixon —Hitchin
- Full-time
- Management
- Business development
- No degree
Quick apply
9d

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operations team leader jobs near olney, bkm

BCAL Operations Team Leader (Specialist Logistics)

BCA Logistics -
Corby

Quick apply

Job details

Permanent
£16.30 an hour
3 days ago

Qualifications

Analysis skills

Full job description

About The Role

Driver Operations Team Leader

Location: Corby based, occasional travel to other sites

8.30 to 5.30
Salary: £16.30 Per hour
Job status: Permanent

About BCA

BCA is the leading name in Europe’s vehicle remarketing industry, proudly part of the Constellation Automotive Group family, which includes well-known brands such as cinch and WeBuyAnyCar.com. We are in an exciting phase of exponential growth, driven by a key digital transformation journey. Through strategic acquisitions, simplification, and relentless innovation, BCA is set to accelerate its growth, supported by industry-leading technology. We boast a nationwide team of logistics and inspection professionals and offer a comprehensive range of integrated services to support our customers throughout the entire fleet management process.

Role Overview

We are seeking a driven and experienced Operations Team Leader to lead one of our four Operational Circuit Teams. Operating much like a high-volume contact centre, our teams coordinate daily with hundreds of professional drivers across the UK. This is not just about logistics—it’s about leadership in a fast-paced, communication-heavy environment.

The successful candidate will bring proven experience in managing contact centre operations, with a strong focus on call handling performance, KPI management, and operational efficiency. You’ll be accountable for improving call response times, driving down call waiting metrics, and delivering consistent service quality across your team.

This role suits a confident, analytical, and highly organised individual who thrives in a people-first, target-driven setting.

Key Responsibilities

Contact Centre Leadership & Performance:

Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
Drive improvements in key call centre metrics such as average wait time, call abandonment rates, first-call resolution, and overall service levels.
Monitor real-time performance and coach team members to ensure consistent achievement of individual and team KPIs.
Utilise workforce management tools and systems to forecast demand and schedule team resource effectively.

Team & Resource Management:

Structure and develop your team to ensure optimal resource allocation and operational coverage.
Motivate, coach, and support your team to achieve high levels of performance and service delivery.
Conduct performance reviews and lead from the front to drive engagement, development, and accountability.

Operational Efficiency & Process Improvement:

Continually review and refine processes to improve response times and service delivery, reducing inefficiencies in the call flow and coordination systems.
Ensure your team adheres to established procedures, quality standards, and compliance expectations.

Collaboration & Customer Experience:

Liaise closely with driver operations teams to support the timely coordination and execution of tasks.
Maintain exceptional internal and external customer communication standards, ensuring professionalism, clarity, and consistency across all contact points.

What We’re Looking For

Demonstrable experience managing a high-volume contact or call centre operation, ideally within a logistics or service-driven environment.
A results-oriented leader with a proven track record of improving call performance metrics, team engagement, and service standards.
Strong analytical skills to interpret data, identify trends, and implement performance-driving actions.
Excellent communication, coaching, and team-building skills.
Ability to remain calm and effective under pressure in a fast-paced, reactive environment.

Why Join Us?

This is a key leadership role with a direct impact on our operational success and customer satisfaction. You will be joining a forward-thinking, technology-enabled business that values innovation, development, and collaboration. We offer a competitive salary, clear progression opportunities, and the chance to be part of a fast-growing logistics network at the heart of the automotive industry.

Quick apply

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operations team leader jobs in olney, bkm

BCAL Operations Team Leader (Specialist Logistics)

Team Leader Applications Operations

Flight Operations Team Leader