Company Overview
APS is the UK’s largest independent distributor of access equipment and aftercare services. The company is committed to delivering premium quality access and lifting solutions, supported by exceptional service, strong compliance standards, and a focus on safe working practices.
APS operates in line with its core values:
Trust | Integrity | Respect | Adaptability | Customer Focus
Job Summary
The Spare Parts Salesperson for Access Equipment is responsible for selling, managing, and distributing spare parts for access equipment such as aerial lifts, scissor lifts, boom lifts, and related machinery. This role requires strong product knowledge, excellent customer service skills commercial awareness with a strong desire to upsell, and the ability to provide technical guidance to customers and service teams.
Key Responsibilities:
- Sales & Customer Service
- Promote and sell spare parts for access equipment to customers, including rental companies, service technicians, and end-users.
- Respond promptly to inquiries via phone, email, or in-person, providing accurate parts information and pricing.
- Identify customer needs and recommend appropriate parts or upgrades.
- Maintain long-term relationships with clients to encourage repeat business.
- Work closely with the marketing team on strategic promotional activities.
- Parts Management
- Maintain knowledge of inventory levels, lead times, and product availability.
- Assist in ordering and restocking parts, ensuring timely delivery.
- Prepare and process sales orders, invoices, and quotations.
- Collaborate with warehouse staff to ensure accurate and efficient order fulfillment.
- Technical Support
- Provide technical advice to customers and service teams regarding compatibility, installation, and maintenance of parts.
- Interpret technical drawings, diagrams, and manuals to accurately identify parts.
- Troubleshoot customer issues and recommend solutions or alternative parts when necessary.
- Administrative Duties
- Maintain accurate customer records in the CRM system.
- Track sales, parts usage, and customer orders for reporting purposes.
- Assist with warranty claims, returns, and credit notes when required.
- Compliance & Safety
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Keep up-to-date with new product releases and industry developments.
Qualifications & Skills:
- Demonstrable experience in spare parts sales, preferably in construction or access equipment industry.
- Strong technical understanding of aerial lifts, scissor lifts, boom lifts, and related machinery.
- Excellent customer service and communication skills.
- Proficiency in MS Office; experience with ERP or inventory management systems preferred.
- Ability to read and interpret technical drawings and manuals.
- Detail-oriented, organized, and able to manage multiple tasks simultaneously.
- The ability and aptitude to drive sales
Key Competencies:
- Sales-oriented mindset with the ability to meet targets.
- Strong problem-solving and troubleshooting skills.
- Team player with collaborative approach.
- Self-motivated and proactive in following up on leads and customer needs.
- Excellent communicator.
- A willingness to drive sales and customer satisfaction.
- Work with wider APS sales team to promote the parts offering.
- Attend shows and promotional events.
- Promote initiatives to drive on line sales.
- Promote Outrigger pads to current and other market places both through marketing initiatives, on line shop promotion and cold calling.
Working Conditions:
Working hours - 8:00 am - 5:00 pm (40 hours per week)
Salary + commission
Site based role
Job Type: Full-time
Pay: From £32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
Application question(s):
- What is your current salary and benefits?
- How will you commute to work on a daily basis?
- Are you able to commit to a 40 hour working week?
- What is your notice period?
- Do you have experience working in the Access / Construction Industry?
Work authorisation:
- United Kingdom (required)
Work Location: In person
